Do you want to express your thanks? Send an email to sales@3gstore.com or
leave us a voicemail at 866-347-8673, ext. 969 or add to our ratings at 3Gstore.com/rate
My job was made easy, thanks to 3Gstore.com
I have been a purchasing buyer since the 1st of April this year. I didn't know what I was ordering, just going by the information given to me on a requisition. I called the phone number off the Web Page, and talked with a sales person, who helped me very much. I was looking to purchase several antenna adapters for an Aircard. I placed the order and had it within 5 business days, because I chose that shipping method. The IT Department here in Grayson County was very pleased with the order. My job was made easy, thanks to 3Gstore.com. I know who to turn to for future orders. Thank you 3Gstore.com
Posted on Reseller Ratings 9/2/2010 I'm pretty impressed
hey, this is a great and very responsive service. I'm pretty impressed. usually these online chat services are awful. but this thing is great, thanks again
Adam G. via chat 8/31/10 The staff is friendly from the first answer
I love this internet store. It is my "go to" place for all my cellphon,router,adapter needs. The staff is friendly from the first answer, know their product, and know how to help you or refer you to someone who does. Shipping is fast and priced accordingly. No hidden charges.
Posted on Reseller Ratings 8/30/2010 Hats off to Victor for his patience and excellent help
He first answered my questions regarding hot swapping an air card in the MBR 1000.
He then addressed a problem I was having with the WiFi light going out after a period of time even though WiFi remained on. He suggested a firmware update which he very patiently walked me through and so far it seems to have corrected the problem. He further offered that if the problem persisted he would arrange a quick swap out (problem reported within 14 days) but so far so good.
This is exactly why I bought from the 3gstore. Their own CD and documentation to get me up and running painlessly and someone knowledgeable to talk to when I have a question or problem.
Bob H. via email 8/26/2010 Fantastic advice and products
They helped me upgrade my verizon air card and router without loosing my irreplaceable unlimited data usage contract. The new equipment tests out at 50% faster than the old and never disconnects.
Fantastic advice and products
Posted on Reseller Ratings 8/20/2010 Thank you for your time, knowledge and helpfulness
I wanted to let you know I received my new MBR1000 router and slightly used
Verizon aircard today and couldn't be more happy. Not only could I keep my
unlimited data plan, but connection happens almost instantly and speedtest's
show a 60-80% improvement.
Thanks!
Homer. R via email 8/17/2010 3Gstore.com is the BEST, before, during, and after!
When I want to buy something, I try to got all the information on it I can. To me reviews are the key, being able to read what others have had to say from personal use and experience. I have to say, this review is for a 3G wireless broadband router, YES, it lets you share your air card with multiple users or connections! Price is very important when ordering, but, CUSTOMER SERVICE is the most important aspect. Not just when you buy, but also after!!!!! 3Gstore.com is the BEST, before, during, and after!!! I wish they sold everything!
Thank you again,
The Butlers
Posted on Reseller Ratings 8/17/2010 My hats off to you, it gets me two more bars each time, thanks!
I contacted 3G out of some desperation in my attempt to improve the signal for my ZTE 668 Modem. Living too far from the signal towers made getting a boost essential. Your technical specialist said an antennae could get me two more bars. While I was skeptical at best, I decided to try and had a booster antenna shipped by courier to me in Toronto. My hats off to you, it gets me two more bars each time. Thanks, I did not think it could be done.
Posted on Reseller Ratings 8/16/2010 Thank you for your time, knowledge and helpfulness
I would like to tell Victor in Tech Support that his help on the MBR900 router was excellent. I called in around lunch time on August 4th. I had been having trouble using the Verizon Mi-Fi with the CTR350 router. I was having to choose between multiple users and slow connection or 1 user fast connection. He discussed different options with me for about 15 minutes before I decided on the MBR900.
The router shipped overnight, I plugged it in the next day and it worked immediately. The internet connection is now the fastest it has been (even faster than 1 user direct connect). The wife can get on-line, and as they say, if the wife isn't happy, nobody is happy.
Thank you for your time, knowledge and helpfulness
Kevin. M via email 8/13/2010 a very nice salesman who took care of my order
I had a hard time ordering through the website, so I contacted the 3Gstore via the phone and spoke to a very nice salesman who took care of my order. My reception went from a very slim one bar to a strong two bars giving me mobile Broadband (EV-RevA) every time I connect to Verizon. This is Great!
Posted on Reseller Ratings 8/12/2010 tech department guys really know their stuff
This is my second purchase from the 3g store and each time it has been a trouble free experience. The tech department guys really know their stuff and you dont have to wait very long at all for any help with set up or whatever it may be. The product support for the life of my device really makes it well worth buying from these guys please don't ever close down.
Posted on Reseller Ratings 8/10/2010 Thank you
The personnel that I spoke with concerning the amplifier and antenna model that should be purchased as well as prompt delivery of the product was much appreciated.
When we require additional wireless access such as the amplifier and antenna we will order from you again.
Very satisfied Customer.
Thank you
Posted on Reseller Ratings 8/9/2010 I had a problem that 3GStore solved easily.
I had a problem that 3GStore solved easily. The 3GStore person was knowledgeable, courteous and professionally efficient. The online descriptions of the product were helpful and the documentation received with the product, my CBA250 Broadband Adapter, were all I needed to install and configure. I received my Cradlepoint CBA250 about 3 days after ordering from 3GStore. The CBA250 enabled me to use my Verizon MiFi 2200 router (by Novatel) and my new Apple Time Capsule and all 3 devices are working beautifully together. The CBA250 performs a unique function, so that must explain the steep price: $170.00
Posted on Reseller Ratings 8/7/2010 will gladly purchase again
I received my order quicker than I had expected with no errors. I am well pleased with my purchase from 3GStore and will gladly purchase again from them in the future. I highly recommend them!
Posted on Reseller Ratings 8/4/2010 I could never have done it without them.
I've bought about half a dozen items from 3Gstore.com in the past few years. In every case the service has been fantastic, the technical support unbelievable, and their adaptability just remarkable.
In this marketplace of cell phones, 3G cards, antennas, amplifiers, and all that, there is a great deal of what feels to me like black magic. Most places that sell these things use the same jargon to describe the products, and in most cases it doesn't make any sense. I once spent an hour and a half on a website that sold outdoor antennas and mounts for them, trying to figure out what all the words meant and what I needed to buy. I did another search and found 3Gstore.com and it was instantly obvious what I needed to buy.
I often use cellular data products when I travel, and twice now I've run into obscure technical problems with 3G cards. I called the 3Gstore tech support line, and the people who answered the phone were unbelievably helpful. They figured out that to make it work I needed a certain adaptor cable. They managed to get it shipped out within half an hour after that mid-afternoon conversation, and the cable was in my hands before noon the next day.
The instructions that came with a Verizon 3G card said that I had to use a laptop to activate it before I put it into my portable router. My laptop didn't have the right kind of slot. I called 3Gstore.com tech support to see if there was anything I could do, and the technician was able to guide me through the process of activating the card without a laptop, using only the router. It was quite unbelievable.
I'm typing this review from a beach cottage that is many miles from the nearest cell tower. Using a router, antenna, and 3G card all bought from 3Gstore.com, I have a very reasonable connection to the internet while I listen to seagulls and foghorns and crashing surf. I could never have done it without them.
Posted on Reseller Ratings 8/4/2010 Easy to deal with on phone
Quick shipping. Good products. Easy to deal with on phone.
Posted on Reseller Ratings 8/4/2010 customer phone support was very good
The customer phone support was very good. I ordered a replacement 3G Sprint broadband device. It arrived in a timely manner and worked perfectly when I first tried it.
Posted on Reseller Ratings 7/30/2010 Thanks for keeping me out of the woods.
Just spoke with Ed in Austin re; support. As with EVERY 3G employee I have
talked to, he was the best. Thanks for keeping me out of the woods.
Kerry B. via email 7/28/2010 Many compliments and kudos to all involved
Thank you so much guys. Just got home, opened the package and hooked the adapter up inside my house (12’ ceilings) to the antenna mounted at the top. My signal bars went to the max. out here in the rural area I live in or rather on the periphery of coverage. From two or more years of AT&T not even able to spell “air card”, you have in 6 days from initial contact from a referral by Sierra, “MADE MY DAY”. Can’t wait to try it in truck. Many compliments and kudos to all involved.
R. C. via email 7/23/2010 Am I a satisfied customer? YES!
Am I a satisfied customer? YES!
The external antenna, adaptor, cable, and mounting bracket for my Verizon wireless pcmcia card, did the trick. I now am able to get the extra signal strength I needed to be able to connect to the internet wireless with my laptop in a remote location up north in WI.
1 ea. 25 ft Cable Extender for Omni External Antenna (LMR-240)
1 ea. PC5750 / PX-500 Antenna Adapter Cable
1 ea. 50 Ohm Building Mount Antenna - 301202
The order shipped and was received sooner than I expected, and I was contacted to let me know I could have saved next day shipping charges, since it was shipping from a location closer than I thought, but I didn't get the messages in time. My next order will be standard shipping.
This is why I am a satisfied customer; with no complaints.
- easy to order
- shipped ahead of schedule
- solved my signal strength problem
- received timely feedback regarding the order and shipping options
Posted on Reseller Ratings 7/22/2010 very pleased with your products and the savvy technical advice
My experience with the 3Gstore started with an urge to wirelessly connect all the various equipment in the house. Not being particularly gifted in the digital medium, a friend of mine helped out. After looking around, he passed along the name of both y'alls store and the product I would need. The product arrived@ 3 days after I ordered it and, according to instructions, it seemed a fairly straight forward procedure. Well, everything went along swimmingly until I ran into a connectivity problem. After wasting 3 hours of frustrating attempts to resolve this problem, I finally called your tech line for help. The guy I talked to patiently listened to my incoherent setup description and then in the nicest way possible made me feel like an utter moron for not previously thinking of the simple solution he posited. Needless to say, problem fixed, all systems go. I am very pleased with your products and the savvy technical advice that comes with an order. 3Gstore will be the first place I look to for any future needs of this sort. Thanks for your help.
Posted on Reseller Ratings 7/22/2010 pre-sales assistance was very helpful
Working with the 3G store was a great experience. The pre-sales assistance was very helpful. They outlined all available options for meeting my needs. This allowed me to make a very informed decision. The order was shipped the same day and arrived in two days.
Posted on Reseller Ratings 7/19/2010 You are real professionals and have high ethics
Thanks guys. You are real professionals and have high ethics. I wrestled and
fought with AT&T for weeks since they sold me the item 3 or 4 years ago... You guys solved my dilemma in 2 days and I am not "ROPED" into a 2 year contract with a new air card with still an antenna port that they use as a very strong selling point and don't know beans
about. They simply want your name on a contract, which correlates to a minimum of
$1440.00. You guys solved my issue for $20.43. Thank you again.
Richard C. via email 7/19/2010 Your quick
response time and expertise is what helped me make the decision
I received my router yesterday and hooked everything up last night. So
far everything is working just fine as you said it was. Thanks for your
assistance and hopefully it will continue working perfectly. Your quick
response time and expertise is what helped me make the decision to
purchase this item from you. Good Job!!! :)
Juli T. via email 7/15/2010
Via Voicemail 7/14/2010
Via Voicemail 7/14/2010
Via Voicemail 7/14/2010 thank the genius that figured how to do it
Received the Pep Wave Surf Mini. It was easy to setup and it works very well I went from 54mps to 100mps. I thank the genius that figured how to do it.
Frank G. via email 7/13/2010 The unit arrived quickly and was as described
The unit arrived quickly and was as described. I selected the item based on the information that they had on their site. I use the unit as a WiFi repeater. I works well, allowing internet access in places where there previously was none.
Posted on Reseller Ratings 7/10/2010 Really, can you ask for more?
Third time I've ordered from them, and still no surprises.
Package came on time and wrapped well, with nothing but the best quality components inside.
Really, can you ask for more?
Posted on Reseller Ratings 7/10/2010 Bravo!
This is the third time I've ordered from the 3G store, including when I signed up for Sprint EVDO.
Love the products and how they're tailored for my specific device each time.
Orders are quick to arrive, packaged nicely, and contain exactly the parts ordered at a quality that's difficult to find anywhere else.
Bravo!
Posted on Reseller Ratings 7/8/2010 Glad I went with a store with people who know and understand 3G/4G data service products.
I knew I needed tech smart people who have hands-on experience with the products and practical applications. The guy who took my call gave solid answers with good technical reasoning and was able to cite examples. When the topic turned to steps for setting up an account for the new cellular service, he had the answers too. As promised, someone called me later to update me on the order processing related to Sprint. The 3G/4G router came on time, in good shape, software updates already installed, and works as promised. Glad I went with a store with people who know and understand 3G/4G data service products.
Posted on Reseller Ratings 7/7/2010 THANK YOU so much for everything
I order my router late Friday night custmer service was so understanding and helpfull that they were able help me choose the right router for my sprint air card ship it on time I actual got two hours before my filght help me set it up and I made such impersion on my Boss that now I'm his go to man for IT and I get to travel. All over with him THANK YOU so much for everything
Posted on Reseller Ratings 7/6/2010 have already recommended the store to a friend
The service and advice received was very professional and the individual was a true professional. Would recommend 3GStore.com to anyone.
p.s. have already recommended the store to a friend
Posted on Reseller Ratings 7/5/2010 support is the best bar none
This is the 3rd time I have ordered from 3Gstore.com Website was easy to work, prices are the best on the net, support is the best bar none, and they not only had what I wanted, but shipped it the same day!
Posted on Reseller Ratings 6/29/2010 They do what they say and care whether or not your project is a success.
3g Store is the kind of vendor that I prefer to do business with. They have the technical expertise that helps me expand my business and are willing to offer advice.
They are not the cheapest, but neither am I. They do what they say and care whether or not your project is a success.
Posted on Reseller Ratings 6/22/2010 It's rare to find a company that "goes the extra mile"
Thank you so much for following up on the missing rebate check.
The rebate check came in the mail today.
It's' nice to deal with a company that cares about their customers and
stands behind what they offer. In this economic climate, It's rare to find a
company that "goes the extra mile"
Chris W. via email 6/21/2010 It's all about Customer Service
I placed 2 orders last weekend and I was very satisfied with their customer service. I found the same items on another website and it cost less, but I didn't order. It's all about "Customer Service" not just the price. Remember this "Customers are the backbone of your paycheck".
Posted on Reseller Ratings 6/20/2010 I'll definitely be back
I am writing to say that Matt did a great job of educating me, in preparation for my first purchase from 3gstore.com.
I'm scouting remote areas in New Mexico for a place where I'll buy land and build my home. I'm experiencing difficulty getting connected to the internet from my laptop as I search, and I also will need to work by internet once I relocate. I was unfamiliar with the class of products that can assist me in this way and I had a lot of questions, to begin understanding the range of possibilities.
I let Matt know that when we began talking. He was very informative, articulate, thorough and patient. I can see from my notes that he knew right away what would be the best device for me, but he allowed me to explore other options until I was convinced.
At this point, I've purchased an antenna that will give me easy setup as I move around. When I'm ready for an amplified system for my office, a router, or whatever else I may need, I'll definitely be back.
My thanks also to 3gstore.com for making this high level of service available.
O.C. via email 6/17/2010 Thank you
I very much appreciate your company's willingness to help consumers try to determine whether we could actually benefit by one or more of the products that you sell. Some other companies would probably try to convince us that they had exactly what we need and then worry about it later when and if an RMA is requested. Thank you.
Jim W. via email 6/16/2010 I would use 3G again
I was shopping on-line for an Internet router adaptable to a USB key. 3G's explanations of the relative capabilities of the alternative products were by far the best that I found on any site. My purchase has met expectations, and I would use 3G again were a similar to need to arise.
Posted on Reseller Ratings 6/13/2010 Thanks 3Gstore. You really saved the day :)
The equipment came in a timely manner, and everything works great. I would recommend 3Gstore to all my friends, and what they stated about the equipment is 100% right. I was on satellite, and now I am using Wireless, and my gaming latency has improved dramatically. Thanks 3Gstore. You really saved the day :)
Posted on Reseller Ratings 6/2/2010 am very pleased!!!!!! :)
I randomly came across 3gstore.com looking to buy a new good priced phone and that's exactly what I got. I am pleased with their services and next time I purchase a phone I will order from 3gstore as well as recommending to others. I have not had any problems with my purchase, I am very pleased!!!!!! :)
Posted on Reseller Ratings 5/26/2010 Great customer service from both 3GStore and Cradlepoint
Just wanted to say thanks for all the assistance, just ordered my PHS 300 today (which will be here long before the iPad ;-)
Looking forward to trying out the PHS...
Great customer service from both 3GStore and Cradlepoint...much appreciated!
Michael via email 5/19/2010 Best customer service and technical support.
Best customer service and technical support. I support 3gstore and refer this company to anyone.
Posted on Reseller Ratings 5/18/2010 Excellent service
Excellent service, item was shipped and arrived on time. Item was as brand new and as described. Customer service very pleasant when called. I'm planning on purchasing from them again, and would not hesitate to recommend them to anyone thinking about purchasing from them.
Posted on Reseller Ratings 5/14/2010
Via Voicemail 5/13/2010 Wow, what a pleasure to deal with your people!
Wow, what a pleasure to deal with your people! I had a TON of questions to ask and your rep. Torrey (working out of Va. if I understood correctly), and he answered them directly and correctly. He did not know that I spent 4 years in the USAF working with radios and antennas, and was able to judge his responses to antenna/repeater/router/amplifiers questions.
Great job on his part, kudos also to the person who hired him. I was able to place my order on line thanks to Torrey's information, and look forward to doing further business with your company. I have a number of friends who will be referred to you, assuming the rest of your company works as well as Torrey.
Lee via email 5/14/2010 I will definately do more business with 3GStore
I needed a router ASAP. My other router died. I contacted the 3GStore and the gentleman on the phone was extreemly concerned and was extreemly helpfull on the choice of my new router. He said they offer free support of the products they sell. He was also very knowledgable and was a dream to help me get my product which arrived the very next day. I will definately do more business with 3GStore folks again in the future.
Thanks again for you promptness and help.
Posted on Reseller Ratings 5/13/2010 reps were very knowledgeable
I purchased a wireless router/cradle point in order to take my laptop and my ACN Iris 3000 video phone on the road. AWESOME! The cradle point works GREAT! I called 3Gstore.com for help with my connections. The reps were very knowledgeable about the product and were able to help me. Again, AWESOME! Thank you.
Posted on Reseller Ratings 5/11/2010 I love 3Gstore.com
I must say I love 3Gstore.com. Everything just works.
Posted on Reseller Ratings 5/10/2010 couldn't be more satisfied
I want to express my appreciation to 3gstore customer support. You have
provided excellent support from pre-sales and now continuing after the sale.
I only have positive things to say about 3gstore and couldn't be more
satisfied.
Thanks.
Ken via email 5/7/2010 Will shop here again
Quite pleased with the support and shipping speed of our order. It was a "must have by tomorrow AM" situation and the product arrived on time.
Also the item itself was recommended by the phone support fellow and was exactly what we needed.
Will shop here again.
Posted on Reseller Ratings 5/4/2010 Thank you again...for an outstanding product for an unbelievably low price
My wife and I just wanted to take the time to sit down and write a letter to thank you so much for this wonderful product. We live in a remote location that has neither DSL or Cable access, and Satellite will not work reliably. We have been using Broadband for some time now with limited success. After looking into antennas to boost our signal, and any number of things to improve the quality of our service - I came across this little gem [Cradlepoint CTR350] at a place called 3Gstore.com.
Although I am a tech by trade, I can say that without question this is the most simple and 'does what it says' device I have ever owned. All I did was mount it to the wall (Zip tied it to my switch that is actually mounted to the wall), plugged it in, patched it to my switch, plugged in our USB modem (Franklin 680) and waited. In a few minutes all lights were green and we were on the internet.
Our speeds have increased dramatically, and we are not constantly having to reconnect via the crappy software that came with the broadband air card. Plus we can now sit in the living room with out laptops or MIDs and there is not the least problem with signal.
Thank you again from both of us for an outstanding product for an unbelievably low price.
John via email 5/3/2010 very happy with the 3G Store after my first purchase
I'm very happy with the 3G Store after my first purchase. I recently moved into a building that is all metal..walls and roof. And down a hill from the Verizon tower. No signal at all inside this metal building to my PC 770 Verizon/Novatel card. A low signal outside at ground level...I knew I had to go vertical! And the Building Mount OMNI bundled with 25' of cable allowed me to do that and get higher than my metal roof. Scott at 3G Store confirmed my decision when I called and he was very helpful and within 5 minutes he had my order written up to ship to me. With the Verizon tower only about 3 miles away I now get 4 bars EVDO-Rev-A between -65 & -70 RSSI. That sure as heck beats no signal!
Thanks
Posted on Reseller Ratings 4/28/2010 Tech support is fantastic.
Tech support is fantastic. Everything they told me shipped and worked exactly as explained.
Posted on Reseller Ratings 4/27/2010 You all went way beyond the second mile, every time.
I just want to give the tech support guys at 3GStore, a great big thank you. No recent reason in particular. Just remembering the way you guys have done everything you could, in the past, to resolve problems I had. You all went way beyond the second mile, every time.
Thank you.
I'd kiss yall, if yall weren't so darned ugly !
Posted on EVDOforums.com 4/26/10 the customer service reps were very helpful. Helpful in a nice way and not just because it is their "job".
I am not very good with computers. A lot of websites are very difficult to get around on. But I found that the 3Gstore.com was actually very user friendly. I had a couple of questions and called in and both times that I called the customer service reps were very helpful. Helpful in a nice way and not just because it is their "job". Thank you and I will be referring your company and especially the Cradlepoint routers to all ACN reps that I meet around the world.
Posted on Reseller Ratings 4/23/2010 with the assistance of a 3G(store) representative, I was up a running within minutes
I recently purchased a MBR1200 Cradlepoint router and Verizon PC770 aircard. I had a little difficulty activating the Verizon aircard, but with the assistance of a 3G representative, I was up a running within minutes. The router and PC770 Verizon aircard work wonderfully together and it was very easy to set up.
Posted on Reseller Ratings 4/23/2010 Don't even think about going anywhere else for your 3g/4g needs
New Visitor to 3gStore - well - you just found an internet Gem - BookMark this site - visit the forums - and by all means - make a purchase, or two, or three or more as I have for the past several years. These folks are passionate about wireless 3g/4g technologies - and I have never been ever once disappointed by their rapid service, or their calibre of knowledge. Don't even think about going anywhere else for your 3g/4g needs - and yes, their new site www.4gstore.com is up and running.
Posted on Reseller Ratings 4/19/2010 I would highly recommend 3Gstore.com
3Gstore sales support was knowledgeable about the products they sell. They called me, to recommend other shipping options to help us save money while still getting our order to us when we needed it.
I would highly recommend 3Gstore.com to anyone, and will continue to shop there for future needs.
Posted on Reseller Ratings 4/19/2010 everything in my order worked perfectly
Before I even ordered I was impressed with the technical information available on the site and over the phone. 3Gstore.com offered an exclusive variation on a product exactly meeting my needs. When it arrived the next morning (!) everything in my order worked perfectly and as I was told the items would work. Very pleased!
Posted on Reseller Ratings 4/14/2010 3Gstore will be my first choice provider
I've heard nothing but praise for 3Gstore in all the RV forums I read so it was no surprise that this is where I went to buy my system. I ordered after several emails back and forth with my questions and all my questions were answered quickly. My order cam fast and when I called again for a needed support document the tech I talked to guided me to the website page where the document I needed was located. He then emailed me the other document I needed to get a rebate. I'll probably call again when I install my system on my RV and I know from this experience that when I do it will be a good experience too. I always go to Amazon first for any purchase but not for my cell/wifi needs. for this type of equipment 3Gstore will be my first choice provider.
Please keep me on you email list for updates on new equipment and special deals.
Posted on Reseller Ratings 4/3/2010 You guys ROCK!
Just got my order, all is well, worked right away. This was my first 3Gstore
order and I'm very happy. I had to call with a question and my call was
answered in 2 rings and my question was answered right away with direction
to the specific file on the web site that I needed.
You guys ROCK!
Thanks a BUNCH!
Eric via email 3/31/2010 Outstanding and fast shipment.
Outstanding and fast shipment. This is my second purchase from 3Gstore and will keep coming back!
Posted on Reseller Ratings 3/22/2010 I would recommend this company with complete confidence.
A very professional company to do business with.
Their pre-sales, sales, and post-sales support were second to non. I ordered a Sierra wireless 598U for PRE-PAID broadband service which was competitively priced.
It arrived on time, and the 3Gstore documentation was better than the Sprint documentation which left much to be desired.
I would recommend this company with complete confidence.
Posted on Reseller Ratings 3/20/2010 Thanks a lot and keep up the good customer service and products.
As a computer reseller, I was in the market for a mobile router which would work with a Sprint Pantech PX-500 PC CARD for one of my customers. Through an Internet search, I discovered 3Gstore.com who provided me with excellent pre-sale information on the CRADLEPOINT MBR1200. I purchased, just recieved the router and plugged it in and evrything worked the first time. I am very happy with support from 3Gstore.com and the excellent router from CRADLEPOINT.
Thanks a lot and keep up the good customer service and products.
Posted on Reseller Ratings 3/19/2010 this cradlepoint rocks
this cradlepoint rocks.... you all are the best!!! thanks
Donald via email 3/17/10 I would recommend this company in a heartbeat
I was extremely pleased on several levels with 3Gstore.com. First I was surprised with the helpfulness of the staff both when I called to discuss what I wanted to purchase after viewing it on line. Then When I called to check on delivery status I got a real person!! My product came very quickly and it was easy to install and use. I would recommend this company in a heartbeat for excellent products and service.
Posted on Reseller Ratings 3/16/2010 One of the best TECH SUPPORT experiences ever.
Talked to Dario and Victor this morning. I had a problem with CLEAR not accepting PORT 80. CLEAR had me switch to PORT 8080 yesterday, but was still not working. CLEAR was great in their effort and spent an hour plus on the phone with me. Today, Victor had me switch to PORT 9999 and found a problem with a GATEWAY number out of range on the DVR security system that I used. He checked the port forwarding from his end and had it working before I did at my end. He also fixed a couple of other issues regarding DDNS.
Bottom line? One of the best TECH SUPPORT experiences ever.
Mark via email 3/15/10 3G needs to be commended.. on the competence of the sales and tech reps they have on staff.
I successfully set up a wireless network in my home using an aircard and router. Thanks to the expert advice of the 3G sales reps, who really know their stuff, and assistance by the 3G reps & tech staff, especially Torrey and Ed on the tech staff (the only ones with whom I have spoken) I have a system which works flawlessly.
On the rare occasion when there has been a connection problem, these guys had me back up and running in a matter or minutes.
3G needs to be commended not only on the quality of the products they sell but also on the competence of the sales and tech reps they have on staff.
Send via email 3/12/10 I have used 3G(store) before and once again everything went great.
I have used 3G before and once again everything went great. The information for the product was easy to find on their website, the order was easy to place and arrived before scheduled. As always included with the order were directions from the manufacturer of the product as well as directions from 3G to help you set up. The directions from 3G always include pictures (yeah, pictures... making things real easy.) Their know how for these types of purchases is why I buy from them - it is truly invaluable. I would not go anywhere else... They are the best!
Posted on Reseller Ratings 3/10/2010 "do yourself, your wallet, your bottom line and your life a favor by letting 3gstore.com help you in focusing on what truly matters"
A connection that's down for seconds means real dollars gained or lost…I had an issue with getting the aircard to talk to my machine during set-up. After wasting over an hour with Verizon, I called the tech guys at 3g and was fixed in ten minutes. I never dealt with the issue again…
As someone who is quite competent with technology, there is nothing worse than calling a tech support number and getting someone who reads off a script, has a language barrier and just doesn't get it. For most companies today that is reality. But it doesn't have to be. Torrey and the rest of the crew at 3g proves it.
3gstore.com is an organization that understands the products they sell and the technology behind it. They support the product and their customers who both use and buy from them to a degree in which one genuinely feels as if they have a partner who both gets and solves their broad range of technology issues and problems. They're smart enough to know what they know and what they don't while making sure you, their lifeline, understand what that means. They have management that lets their talent do what they do best, getting people into the right product for their given need while making sure it works as advertised and needed. This creates efficiency and with efficiency comes savings. With cost savings comes time to focus on what matters.
If your a business that's meeting your customers needs in ways that allows your organization to thrive, not survive. If your a person that's meeting your personal goals, objectives and idea's of what life is or at least ought to be. Doing business with the good folks at 3gstore.com allows facilitates those opportunities. So do yourself, your wallet, your bottom line and your life a favor by letting 3gstore.com help you in focusing on what truly matters.
Posted on EVDOforums.com 3/1/10 "I have to tell you I am impressed"
I just received my CTR350 3g router today and I have to tell you I am
impressed with the product and the excellent support that was offered by
3Gstore. The setup instructions were so easy to follow that I had absolutely
no problems getting it configured and operating as described. Thanks!
Alan B. via email 2/17/10 "Comparing Verizon tech,... With 3gstore tech, would be like comparing your dog's iq test scores, with Einstein's."
Once the trouble started, I went through a couple of tech calls with Verizon, and a couple with 3gstore tech.
Comparing Verizon tech, (And I use that term loosely.)... With 3gstore tech, would be like comparing your dog's iq test scores, with Einstein's. There just isn't any comparison. Those 3gstore guys really know their stuff. The Verizon people just follow a script, and get "deer in the headlights" lost, the first time you ask a halfway technical question.
Posted on EVDOforums.com 2/16/10 "3Gstore had exactly what i wanted"
3Gstore had exactly what i wanted and in stock without the delays you would normally find from other store fronts. The product shipped out immediately and was very well packaged. My item arrived within 2 days and I couldn't be more Happy. The 3Gstore has made me a repeat customer just for handling my first order in a professional and expedited manner. I'm happy to say my Ooma Hub & Scout VOIP system from the 3Gstore was a great value. Hope this review helps others in the future...........Thanks
Guy via Reseller Ratings 2/3/10 "I can sleep at night!"
Listen to phone message received.
From Mark Kaughman on 2/1/2010 "he was awesome"
Hi,
I just worked with Ed (Austin, TX) to set up my new MBR1000 router. He was awesome. I can't believe that I could just plug in and then call when I got stuck with the set up and have an intelligent person on the line. He just walked me through the steps and there it is. I have wireless internet connection on my Mac, my Dell work lap top, and my Touch Ipod. Yea!!
Thanks so much for having a great support staff, and special thanks to Ed. I'll recommend 3g to anyone that is in need of a router. My buddy from NASA directed me your way.
Thanks again.
Lisa S. via email 01/12/10 "Kudo's for a great job"
Great Service from Torrey. With a very difficult problem caused by me, Torrey hung with me to the bitter end to repair my problem.
Kudo's for a great job.
Avion via EVDOforums.com post 01/07/10 "Worked out perfectly"
Spoke with your tech this morning and did as instructed relative to
re-downloading driver for wireless on my husbands computer so router would
be recognized. Worked out perfectly, thank you very much.
Janice P. via email 01/04/10 " You folks are great! "
Thanks to the EVDO techs. We now have wireless security enabled internet on both computers. You folks are great!
silverbowff via EVDOforums.com post 01/04/10 "All of my questions and concerns we answered"
The order for router I purchased was made very easy by the salesperson who helped me. All of my questions and concerns we answered and addressed to my satisfaction. The CD that comes with the router proved to be very helpful in setting up the router, which is now up and running very smoothly. It was a pleasure to buy another product through your store.
floresortho via Reseller Ratings 1/1/10 "very happy with the results"
Torrey just completed helping me to set up my MBR1000 to connect my Wii to
the Internet using the AT&T connect card. He was very patient and although
it took us quite some time, he solved the problem, and I know that isn't
easy, when you can't see this end of the problem. Thank you so much Torey.
And even though I haven't had the router but one day, I am very happy with
the results. Both with my laptop and my Wii. I highly recommend the
3Gstore and it's employees. Thanks again for everything
M. Adams via EVDOforums.com post 12/23/09 "very honest and helpful"
my main success story is 3G Store personnel. They have been very honest and helpful. Some places will sell you anything whether you need it or not, but from my experience, NOT these people.
They listen to your issues, and make recommendations based on what seems to be very good experience. And, if they think you need something other than what they carry, they'll tell you.
jamnw via EVDOforums.com post 12/22/09 "tech support guy was great"
The MBR1000 was so easy to setup, even a gray-headed old man like me got it
up and running with two computers in less than 15 minutes.
Today, when my wife noticed her computer wasn't responding to the wireless,
your tech support guy was great. he didn't try guessing at the answer
before I asked the question, he was helpful, friendly, polite, considerate,
and best of all, he spoke ENGLISH. Turned out it was an issue with the
Linksys card. But instead of having my call Linksys, your tech support guy
talked me through fixing it. You guys are great! Thanks for making my life easy!
M. Kinsey. via email 12/15/09 "Excellent Customer Service"
I wanted to take the time to recognize the outstanding
customer service given to me yesterday afternoon by your technical support technical
Ed. He did an outstanding job and knew the answers to all of my questions and
also gave me many tips to help obtain better service with my new Sprint broadband
card. His service was absolutely fantastic. Your organization is
better for having him work there. Please share this email with him and pass
along my thanks. Best regards.
Michael H. via email 12/15/09 "outstanding"
Thanks again for all your, help. 3Gstore has been outstanding from sales to service to technical support.
I willingly recommend your services to anyone who asks.
James W. via email 12/10/09 "WOW"
Ordered at 4 pm EST and received in Canada before noon the next day.
Great service...well done!
Charles T. via email 12/01/09 "I couldn't be happier"
I just wanted to reply and tell that I received my shipment promptly. And I was able to get the (a href="http://3gstore.com/routers">Cradlepoint Cellular router and Sprint USB modem setup and working just fine with our two PCs. In fact connecting the small external antenna to the modem and securing to the window with the provided suction cups greatly increased the signal strength to the router. For someone who lives in a very rural setting, this setup is working extremely well for me, and I couldn't be happier. Thank you so much!"
Chris F. via email 11/19/09 "continually amazed"
To Management and Support staff:
I have again had to utilize your excellent support staff to set up my router.
I am continually amazed that this company continues to have excellent support each and every time I have a need with one of my 3G purchases.
There is no better endorsement of a company than praise of its support staff...so put this in the 'win' column again.
sincerely,"
Laura D. via email 11/18/09 "marvelous telephone support staff!"
Today I had the pleasure of working with Dario to help me get my
router configured properly & get my network up & running, and Ed, who
answered a few questions that came up after I had been online for a bit.
I would also like to say that all of the support fellows have been
most gracious, from when I had had issues with my UM-150 much earlier
on. They are always patient about giving instruction and answering
questions.
Thank you for offering such support with the products you sell. I can
say with certainty I would have returned all of the products if I'd
have had to set it all up w/out help. Technology had advanced too far
and too fast for the average user to have a clue!"
Laura D. via email 11/17/09 "cream of the crop!"
By the way, it goes without saying (but I'll say it anyway!) the MBR1200 is the most amazing device of its kind one could have ever hope for. I now have fully operational AT&T, Verizon, and Sprint 3G connectivity all in one box. When one is not present, the 1200 will automatically switch to a carrier that is. And the VPN features allow me to very simply extend my own network right into the coach. What an amazing device...what an amazing company to deal with. Kudos to Alex and the 3G store for being the "cream of the crop!"
Mike S. via escapees RV forum post 11/11/09 Nancy N. via voicemail - 11/05/09 -- "This thing is awesome!"
I just purchased the MBR1200 and it is some of the best
money I've ever spent! This thing is awesome! I swapped out my WRT54G and
had my 5 computers and one printer (combination of wired and wireless) up
and running in under 10 minutes! Thank you.
J. Jones. via via email 10/30/09 "Awesome product and service!!!"
To 3GStore and Cradlepoint: I have to thank you for your website info that led to me ordering the CTR500 wireless router. It arrived today and is everything your website promised. I had it set up in less than 5 minutes. It works perfectly and our Internet speed is very fast. After wasting a month of time, energy and needless stress with our clueless cellphone/ISP provider and their system that never did work, we are especially appreciative of this product that actually does what it is supposed to. If anyone wants to know what to get for their system, I say "Go to the 3GStore!"
Carol N. via via email 10/19/09 "an enjoyable experience"
Please pass on to your Technical Support manager my appreciation for the
absolutely outstanding assistance I received from Ed on the evening of
October 9th. I had difficulty setting up my wireless network and his calm,
expert guidance made a truly mind-numbingly complicated process an enjoyable
experience. He is great and I hope you will also convey my repeated thanks.
Richard V. via via email 10/09/09 "This may change my whole view on life"
AMAZING! IT LIVES! I apologize, but I have limited expectations when it
comes to computer-like things working the way they're supposed to work.
The durn thing actually worked just the the way I hoped it would. Connects
with both the Verizon and satellite modems, fails over from one to the
other, load balances, encrypts, dances, sings and plays the ukulele.
Practically no configuration required -- changed the IP address and set up
the wireless security -- and bang, it just starts off doing what it's
supposed to do. This may change my whole view on life.
Anyway, thanks for the help and patience with the dumb questions about DHCP
- I finally figured out what's going on with the addressing and why it's
not a problem. I still don't believe it worked. Thanks
Clay H. via via email 10/07/09 "...support is awesome"
Just got off the phone with Ed in tech support. Saved my day! Your customer support is awsome.
Roberta B. via via email 09/30/09 "Compliments For Fantastic Customer Support"
Dear Victor,
I just wanted to take a moment to express my appreciation to you and your Sales Support for providing me with great information about the products you sell and even greater support. The Sales Staff took a lot of time with me to get the right Wireless Router and the right Air Card to get my second home all setup with internet and security. I called you at Tech Support to double check my purchase because I was traveling to Colorado specifically to setup this system and I wanted to make sure I had everything configured correctly. You not only gave me incredible support for my new router and air card but all the extra information you had regarding the setup of the security system was fantastic and greatly appreciated.
On my last two days after having the security system installed I was left with the last step of the remote internet connections. I was frantic because this last step was not working for the security system and I was scheduled to leave in a few hours to the airport. Thanks to you and your excellent knowledge and kindness to help me coordinate with a third party product I was able to get everything to work perfectly!
It is so rare that you get anyone with basic knowledge; but even more rare that you get a person who has incredible knowledge about their own products and others. You were truly a life saver!!!! -- Many Thanks,
R. Schumacher via via email 09/29/09 "RVers praising tech support"
lindah – "I agree that 3GStore has superb customer service. When I tried to set up my Cradlepoint router, I ran into trouble, too (operator error wink.gif ) and the techs at 3GStore walked me through the steps to correct the problem. "
Art (and Nancy) -- "I have similar hardware, Verizon USB 760 modem and Cradlepoint 1000 router. I got a good price from the 3GStore. Additionally, I had an issue setting up the network. The 3G Store was so helpful that it is hard to describe. If only other vendors were so responsive and helpful!!!!"
RV.net forums thread 09/28/09 Craig Dodson via voicemail - 09/15/09 -- "...feedback on your website & info about your staff set my mind at ease..."
Hi – just wanted to say thanks. I have the Sprint Sierra 598U and have been using with my laptop for months.. and every time I moved, the connection dropped out. Exceptionally annoying! I was reading online and got onto your site and read about using the Cradelpoint MBR1000 router with it, and thought it was worth a try. The feedback on your website and the info about your staff particularly set my mind at ease that I would have good technical support if needed.
I received the router in 2 days, although I didn’t pay for expedited shipping. There were clear instructions included – it sounded complicated to me as I am not a techno person at all, but I had the network up and running within 10-15 minutes. Since then, I’ve also bought a new desktop and was able to connect that to my wireless network as well. I travel a lot for work and the router will be awesome to take with me and give me wireless networks in my hotel rooms. Thanks 3Gstore!
G. O’Shea via via email 09/13/09 "this has been the least painful ordering process"
Thanks again for the tremendous customer service. Without question this has been the least painful ordering process I've ever encountered. You maintained information from prior orders and only requested the information needed to move forward with a supplemental order. It's great. Unless RIM announces a new CDMA world phone we'll chat again in a few months for my new BB Tour.
harold g. via via email 09/08/09 "the "store" has been so helpful"
3Gstore, Thank you so much for taking the time to help us with this. I can't remember ever buying anything on-line when the "store" has been so helpful, it is very much appreciated!!! Please forward this to a supervisor or management!!!
f. olivas via via email 09/08/09 "...knowledable support is worth every penny"
I highly recommend the 3gstore for expert configuration advice and excellent support. You can buy the equipment cheaper elsewhere, but knowledable support is worth every penny you spend with them.
jcpainter via rv.net forum post 09/06/09 "thanks for helping me get my home back online"
Just a quick word of thanks for helping me get my home back online.
I received my Cradelpoint MBR1000 at the office
today. Tonight, after prying the Verizon card away from my wife, I was able to get the router configured, with security and then log both her netbook
and my laptop onto the internet is under 15 minutes. As I type, she’s updating facebook, I’ve got two windows internet windows open and a remote terminal session running with my office. The connection I have with the office right now is probably
better than when I had the aircard connected directly to the laptop. Thanks again
Byron P. via email 08/31/09 "excellent customer service... is greatly appreciated!"
We recently purchased a CTR500 and we just wanted to express our appreciation for all the excellent assistance we have received in the last few days getting it setup and a few problems resolved.
I talked, more than once, to "Ed" and he was extremely helpful and very knowledgeable. Without his assistance we may not have been able to get our network setup and working with our PC and Printer.
Once again, thank you for your excellent customer service, it is greatly appreciated! Best Regards,
Norma J. P. via email 08/27/09 "All your timely help responses were great!"
Just to let you know that the MBR1000 works really great with the UM175 (Millicom service). Of all the computer gadgets/programs I've worked with, it was the easiest to set up; no surprises. What a refreshing idea -- something that installs with great ease and works right away.
In contrast, trying to get the UM175 to work by itself with a Vista computer was extremely difficult. Packaged instructions from Millicom were useless and grossly incomplete; phone help equally terrible. Trial and error hours of work by this old timer hacker finely succeeded. Piss on Microsoft.
All your timely help responses were great! Thank you.
J Wells via email 08/27/09 "very knowledgeable with the products"
My first order last year, was for a Dual-Band 9dBi Antenna 288-PW and a CradlePoint
MBR1000 Mobile Broadband Router, as I live on top of a mountain, I use an air
card, which had a limited signal. We have a vacation place on the river and found similar issues with the limited signal
to our air card, so I called to place an order for similar equipment. Due to
limited signal for the cell phone, we dropped the call 7 times, each time I
called back I was either transferred to or connected with the same 3G
representative, Graham. Graham appeared very knowledgeable with the products,
polite and very patient with my phone service, as well as all of my
questions.
This order for the Dual-Band 9dBi Antenna 288-PW and a
Cradlepoint PHS300 Battery-Powered EVDO Router, arrived at my fifth wheel
trailer 13 hours later (UPS next day air), and I was up and running within the
hour. Thank you for such great service,
Hayden P via email 08/25/09 "The whole experience was tremendous"
I am writing to commend Ed on his expertise and patience in helping me
resolve a problem that developed when I bought a new Macbook Pro and was
unable to connect to the internet with the Sierra 597 Compass I had
purchased from your company about a year ago. The whole experience was
tremendous, from the negligible "hold time" to Ed's ability to deal with my
frustration. He was steady through out the process and suggested multiple
ways of trying to get the device to function properly, never wavering from a
calm, positive attitude. That, coupled with his obvious knowhow, got me back
on track after I was ready to give up! I think we were on the phone for at
least 45 minutes and am happy to report a successful outcome.
After I first bought my modem, your customer service department also went
to bat for me. When Sprint denied my rebate application, you were able to
get them to send me the rebate check.
You guys are great and I am one truly satisfied customer.
Steve G via email 08/24/09 "they listen and try to fit a solution to your needs"
I am VERY HAPPY WITH 3GSTORE AND HAVE BEEN FOR OVER 2 YEARS
When we went full time in our motor home I wanted to have internet access for both my laptops, use my HP Printer Wirelessley, go fast on the internet and not have to always be answering hubby's questions.
3gstore set me up with the Sprint U727 and a Cradlepoint CTR350 and a booster antenna. I have internet for me, hubby and anyone else I want to share with. There is never a signal issue (except for Sprint of course) and I love it.
I connected my WGPS Netgear Print SErver to my HP 1200 printer and connected it to the CTR350 wireless and we can even print from in or out of the coach.
In the past 2 years there have been a couple blips but SUPPORT HAS ALWAYS FIXED ANY PROBLEM quickly, efficiently and friendly. Never make me feel dumb.
THEY ARE FANTASTIC. Do what they say and you will be happy. Sometimes we just outthink ourselves.
I wanted to upgrade to the MiFi, after listening to my situation he said maybe the Siera 598U would be better suited to what I was doing. They don't just give you the newest, they listen and try to fit a solution to your needs.
Keep up the good work. I hope you don't get tooooo busy with all the friends and family I send your way! A happy Holiday Rambler Customer!
sd2131 via EVDOforums 08/19/09 "thank you for the great customer/technical support"
Victor, I just wanted to say thank you for the great customer/technical support you and your staff have given us this week. We were having issues with the Verizon USB760 being recognized on a PowerBook G4 running OS X 10.4.11. Instead of throwing your hands up in the air, or pushing us off to someone else, you researched the issue and found a fix. I can say that some other companies would not have gone the extra mile that you and your team have gone for us. Thank you, and I look forward to doing business with you again in the future.
C. Earnhart via email 08/12/09 "extremely pleased with 3Gstore tech support" samarai and jurzbill on RV.net forum 08/05/09 Cris Gait via voicemail - 08/03/09 -- "VERY Good Service"
I have a UM175 modem, Cradlepoint CTR350, Wilson Dual band direct connect two way amp and an external Wilson Trucker antenna. Been using it a little over a month now with Verizon and am very happy with it. Typical performance (speed) is 600-800 kbps unless we are camped away from a tower and then it drops to less than 150 but still usable.
Will be heading east from central Oregon soon and expect we will find a few places that do not have any coverage but will deal with that as it come. Had been using Hughes satellite previously but was not getting good service from them (very slow speeds) and VERY poor customer service! The 3Gstore provides VERY good service.
lenp on Escapees RV forum 08/03/09 "...outstanding technical support that goes with each purchase."
Dear Victor:
Thank you so much for the time and patience you afforded me today and your resolution to the wireless connection problem I had.
This is the third or fourth time I have spoken with you over the past years. Each conversation has been professional, educational and solved me problems.
I am going out of my way to tell my colleagues how well your wireless router works for me and, more importantly, the outstanding technical support that goes with each purchase.
As always, thank you for your kind assistance!
Best regards,
Dennis C. via email 07/27/09 "You guys ROCK"
I ordered a CTR500 three days ago from the 3GStore after
reading your website extensively. It arrived today and I hooked up my Spint
card and Bang! I have wireless internet through my CradlePoint. This is
really awesome. THANKS!!!
Mike S. via email 07/17/09 "3GStore.com did a great job"
From a customer's blogpost:
..."I searched online and found 3GStore.com the place to purchase. I’m glad I did. I had never purchased from them before, but the wealth of information won me over." ..."the ability to purchase accessories, and obtain support, a decent return policy, and reasonable shipping were the deciding factors." ..."always nice to see that when a vendor doesn’t add exorbitant charges to expedite shipping." ..."3GStore.com did a great job of condensing a six or eight step process into a paragraph, without detriment to the instructions"
Jim C. via blogpost - 07/15/09 "Thank You"
Unbelievable support. I can't believe how quick and easy the instructions were...I would recommend you guys to all my friends.
Mike L. via email - 07/15/09 "I am extremely happy"
I couldn't use the survey format, but I am extremely happy with the router and especially the antenna. Also the gentleman that helped me set up the WAN device that was saying I was in a roaming area was great.
I spoke to a neighbor this morning who will probaly be calling you also.
Thanks
Bob Diaz via email 07/14/09 "your site has the best service and support"
3Gstore Support: Thanks to you all, especially Victor, for assisting me in the set-up of my MBR 1000 router. Though the problem was not in the router, Victor remained on the line until my computer was configured properly. My research showed your site to have the best prices; Victor demonstrated your site has the best service and support. Have a great July 4th weekend. God Bless America.
Kerry B
Folsom, LA
via email 07/02/09 "You are head and shoulders above any competition"
I just wanted to write and express my appreciation of your
company’s service during the past couple of weeks.
Having moved to a new home in an area without cable or DSL internet
services, I opted for Verizon mobile broadband. My first place to look
for a modem was Letstalk.com, a site that I bought my cell phone from a couple
of years ago. To put it bluntly, their pre-sales service was
non-existent. In answer to my question about the merits of 3 different
modems they supplied, the response was “you’ll have to research it
on Google”.
I’m delighted they gave that answer because it led me
to your website. Your sales people were knowledgeable and patient and
prices were competitive. When I had extensive set up and installation
problems over a period of a week, support staff were unfailingly helpful and determined
to solve the Windows-originated problems on two of my machines that were
problematic. I know that I couldn’t have completed the set-up
without their help - both Graham and Victor were tremendous and Victor
especially proved that he has detailed insight into the system and he refuses
to be beaten! You are head and shoulders above any competition I’ve
come across and maybe you need a larger font size to emphasize this on your
website!
Once again, thanks to your team and I wish you every success
with your business. I’m more than happy for you to use this as a
testimonial to encourage other potential customers to buy from you.
Colin S. via email 06/17/09 "3Gstore sure was the right place to get it"
I just wanted to thank Ed and Victor for the great support
earlier today helping me get my new CTR500 talking
to my VZW BlackBerry 8830.
(Firmware 1.5.1 allows you to enter a modem password!)
Both of you stuck with me for at least 45 minutes,
and I think Victor may have sacrificed some lunch time.
(He deserves more)
Great product and 3Gstore sure was the right place to get it!
Thanks again
Ken S. via email 06/10/09 "The way you guys do business is awesome"
Just wanted to send a email of thanks concerning my recent purchase. The
whole process of ordering and receiving my order was so good. All issues at
beginning was on my side of the computer. Your staff was great and I just
wanted to say thanks. The way you guys do business is awesome.
Rick H. via email 06/04/09 "what a great experience that was"
I bought a wireless router from your store and it was delivered to me on May
27th. The next day I tried to connect everything and felt overwhelmed by
the directions. I called your store & spoke with Graham and what a great
experience that was. He stayed on the phone with me until everything was
working fine. He was patient and never minded ANY question I had. He was
also very knowledgeable which I appreciated greatly. What more can I say?
I will certainly buy from this store again and I will encourage anyone
needing such supplies to contact your store first.
THANK YOU!
V. Riddle. via email 06/01/09 "3gstore is da bomb!"
I tried wireless broadband a couple years ago.
Went with sprint, and didn't buy my gear from 3gstore.
I never had a great signal. Finally ended up with no signal at all.
Only got the runaround from sprint, and paid for 6 months of service in which I never logged on, even once. Finally got out of that contract.
Fast forward to the beginning of this month.
I orderd verizon service, and a usb760 and cradlepoint 350 from 3gstore.
Once I had the hardware, I connected everything according to the instructions.
Got connected maybe 5 times. Very bad connections every time. Finally started having exactly the same problem that I had had with the sprint modem... Every connection attempt came back with bad password or sign-in name, and/or, the remote computer did not respond.
When this happened with sprint, I suspected the modem. They insisted that was not it, and wasted my time and money with other possibilities, until they finally let me out of the contract.
When this happened again with the usb760 that I got from here, I called the 3gstore customer service.
Long story short, Ed in texas, walked me though several possibilities. Patiently.
Did I mention that he was very patient ?
He finally reached the same conclusion I had, a couple years ago, with the sprint modem. (And had already suspected this one, of.) The modem was bad.
He set up an exchange of the bad one, for a good one.
I got the new one, this afternoon.
I have been online ever since.
And the speeds are the best I have ever seen, here.
I haven't tested yet. And I refuse to open that verizon access manager program. (I am convinced it is a large part of the problem I was having, before.)
I am very happy, so far. If the connection stays this way, I'll be seventh 3g heaven.
luka via EVDOforum post 05/27/09 "...has a working knowledge of RV applications"
I recently worked with Alex Sian regarding a EVDO antenna and amplifier for my
RV. He knows his products and also has a working knowledge of RV
applications. This was one of the best customer service contacts I have ever
experienced.
Paul M. via email 05/20/09 "Awesome!"
That was so easy Very Happy . I just received my CTR350 and Verizon USB760 from the 3GStore. Within 5 minutes i was hooked up and connected via ethernet from my desktop to the CTR350. Sites popped up quickly as I surfed form site to site. I decided to head on over to speedtest.net. DL at 1244 kb/s and UL at 620 kb/s with a ping of 109ms. I am brand new to the forum so I am not sure if I can post the speedtest image but here goes.
That is about ten times faster than I was getting just yesterday with my Blackberry9000 tethered on AT&T's EDGE here in rural TX about 1 hr and 20 minutes south of Dallas.
Thanks to Graham for answering all my questions before i ordered.
ericgpete via EVDOforum post 05/14/09 "...some kind of technical genius..."
Ed's a keeper! I ordered an MBR1000 and was definitely stuck. Ed had both
my computers - one wireless, one ethernet - up and running in no time.
Guy's some kind of technical genius. Extremely pleasant, knowldgable and I
could actually understand his every word : )
Thx again Ed!
Mike B.. emailed 05/12/09 "I can't stop looking at how many bars I have!"
I received the magnetic antenna today. It took me only 5 minutes to grab the
ladder and stick the antenna on the corrugated metal roof of my metal
cottage. I now have FIVE BARS of EDGE Network, with an occasional, brief dip
to four, then back up. Web pages fully load and it's a lot faster to do what
I need to do online. Last Sunday, it took me 4 hours to grab a signal to
send one email.
Before, my signal was fluctuating between one pitiful bar and "No Network".
You were right. I needed to get the signal from outside of the metal box
that I live in. I can't stop looking at how many bars I have! Thank you very
much for the assistance... I can now proceed with my
online classes, and job search. I feel a lot more hopeful about my future,
now. Sincerely,
Kerry F. emailed 05/04/09 "i will definitely use the 3gstore"
i ordered 3 broadband cards from verizon and from a store near whrere i
live, i also had ordered a wilson amplifier and antena but had technical
problems installing them. i wish i had ordered from the 3gstore because i
called 3g store to try to order something else to help make my connection
work and i talked to Victor in technical support for 1 hour. he was so
great!!!! he offered mt a couple of solutions that i am going to try and he
was very nice. next time i will definitly use the 3gstore!! i just want to
thank you for all your help.
sabina s. emailed 04/17/09 "faster than my cable"
Thank you for your excellent service. The booster antenna, converter cable,
and Tip Sheet arrived on time and now my cell phone internet connection is
faster than my cable connection.
john b. emailed 04/15/09 "out in the woods"
Just wanted too say that I am very satisfied with my new MBR 1000 very easy
too install,know I am truly up too speed out in the woods great product.
keep up the good work.
christian c. emailed 04/10/09 "you obviously know your products"
Maureen, a big, huge, thank you to you and Alex for all your help yesterday. I am so glad Alex is linked into the Escapees discussion forums or I might not have found out about your company. As I mentioned to Alex, I was getting so stressed out knowing I needed to find solutions for our voice and internet communication needs while traveling full time but I was getting different answers each time I talked to a new person, even at the same org. The two of you obviously know your products and how to provide helpful tech information in a way that I can understand -- such a exception these days. Well done!
I am optimistic that I will be able to get all my new equipment operational when it arrives. But if that isn't the case, I feel relieved to know I can call 3G and get set up with your help. Yeah!
Thanks,
S. King emailed 04/09/09 "You guys get it"
I want to pass along my appreciation and thanks for your excellent service and product. Delivered quickly, good price, and now installed it is performing better than expected.
Your website was instrumental in guiding me toward the correct product/solution for my network challenge. You guys get it.
Mike A. emailed 03/28/09 "Outstanding Tech Support!"
Once again I have had another GREAT experience with the 3Gstore!I am writing today to let you know about my most recent call for tech support on March 27, 2009. Dario's help and knowledge was outstanding from the beginning to the end of our phone call. He took the time to listen to what I had to say and figured out what need to be done very quickly. He worked through my problem and didn't let me off the phone until everything was fixed. In fact, he had our broadband speed performing almost twice as fast as it had been! Thanks again to: Alex, Ed and Dario. Sincerely,
Mike Brady emailed 03/28/09 "sincerest thanks"
I just can't thank you folks enough for all of your help. I know it's
your job and all, but I also know that customer service seems to be
going the way of the dinosaur. I know that folks can get their techie
supplies from lots of different places, but bec/of the customer service
I have received with your company, I will be sure and recommend your
site to anyone I know looking for supplies. My sincerest thanks for all
of your patience and help!
Julie K. emailed 03/27/09 "ED ROCKS!"
We bought the WRT54G3G-ST router, a Sprint card and antenna from you in
April 2007 and were VERY pleased with the service, and how easy it was to
get our wireless up and running. This week the cell card died and my husband
ended up dealing with Sprint [I should have had him call YOU] and after lots
of runaround and headaches, they shipped us a new card, told us all we had
to do was call them to activate it and it would work in the router. After
two hours on the phone, it still wasn't working. Hubby called me and I told
him when I got home from work I'd pull out the paperwork I had from ordering
from you guys and see if you might be able to help us get this thing going.
To my enormous surprise and delight, it appears that even a customer from 2
years ago is treated well. Within 10 minutes maximum, Ed had us up and
running. He was helpful, took me step by step through the process and
thoroughly impressed me with how well he knew the product and how to get it
going.
You folks will get HIGH marks from me whenever and wherever needed. Thank
you!!! As my 15 year old said. ED ROCKS!!!
Nancy K. emailed 03/26/09 "Great Customer Service!" Dear 3Gstore, I would like to thank you for providing excellent
customer service. From pre-sales support with Alex all the way through
set-up with Ed Parks, my system is setup and running better than I even
imagined. Alex and Ed were very helpful and knowledgeable. They took as
much time as necessary and made sure that everything was right before
they let me go. Their prices and service are a bright spot in this day
of customer no-service! Thanks again guys,
Mike B. emailed 03/18/09 "he seemed to be reading my mind"
To whom it may concern:
re: Alex Sian
I would like to take a few moments to say thank you for the
outstanding customer service Alex provided me on Monday, March 9, 2009.
From the moment he answered the phone til we said goodbye, he was
doing a great job. He was very friendly and extremely knowledgeable. In
some cases he seemed to be reading my mind as to what I was going to
ask. And to be honest, I was just calling for more information and
decide to may my purchase because of him and what I learned during our
conversation. I even told him I wished I had a company so I could hire
him.
I am expecting my shipment tomorrow and I am looking forward to setting it all up.
Thank you again and thanks to Alex,
M. Brady
TN 37075 - emailed 03/11/09
"presales support"
Hi, Just wanted to thank 3GStore for having knowledgeable sales people; namely Graham who assisted me today with my online purchase of a router. Look forward to doing more business with 3GStore
J. Patterson Okeechobee FL - emailed - 03/02/09
"Kudos to the 3Gstore"
I just received my MBR1000 with the 3G Store Custom CD. This router is sweet and you simply cannot beat the price considering 3gstore tech support is included should you need it.
I had to setup Port Forwarding and some wireless security. It is doing what I want and it has a very easy to use interface with a built in help menu.
Don't try to save money by purchasing anything less. Do what I did and saved up until you can afford the best.
onedavester - EVDOforums - 02/27/09
"Our New MBR1000"
ATT: General Manager
Just a well deserved note about your Mr. Victor. Calling for support is usually disappointment and a pain. But to the contrary:
I found your Victor:
Very patient
Very helpful
Very knowledgeable
And, very important, I could understand what he was saying.
Then to top it off... the quick response taking my call was a delight.
I shared all of this with my brother, Victor in SC, and he ordered his right away. In fact, he got his MBR1000 this very day.
Thanks again,
Ernie H. - via email - 02/20/09
"Great customer support from 3GStore
Just a note of thanks for the excellent customer support I just received
from Graham and Dario setting up my security for my MBR1000. I had a weird
situation since we have a desktop with Vista and a laptop with XP. A friend
of mine had set both up with WPA2 and I found out from Dario that our 4 year
old laptop wouldn't work with that so he helped me set both up on WEP. I was
foolish to think that after Graham had gotten me working that I could do the
laptop myself but I soon found out different because there is so much
difference between the 2 systems. But that's OK because I know that Windows
7 will solve all the problems! Great customer support from 3GStore. Thanks
again
Rudy H. - via email - 02/19/09
"Your tech support is awesome
Just wanted to say you guys are great! Your tech support is awsome, in particular Ed (from Austin Texas) who helped me on Feb 17th. I was having trouble getting my cradlepoint router to work wirelessly, but now, my desktop and two laptops are working wirelessly! Thanks again...
Roberta B. - via email - 02/18/09
"Well deserved KUDOS!, The 3GStore comes through again!
All to often we see complaints and negative comments about vendors and their services. Well, here's one that is 100% positive!
I recently purchased a Sony Z570N laptop which has an internal, embedded Sprint Air Card. Not wanting to deal with Sprint directly for activation (for reasons explained later) I decided to call the 3GStore, primarily based on the many posts of helpful information I've read over the years from EVDOAlex on this forum. I called them, pressed the "pre-sales support" option in their phone menu, and was connected in short order to, BIG SURPRISE...ALEX! Alex suggested a package that not only allowed the activation of my internal air card, but also provided me a free external air card. While I obviously can't have both activated at the same time (for the cost of just one subscription) he told me it WAS possible to switch ESN's between the two cards when needed, should I ever decide to use the external card in my KR-2 router. What a great idea! Many thanks to Alex for this suggestion and great service...But wait...it didn't end there...
Sony would have you calling their own special 800 number to activate the Sprint card, likely I assume so they would receive the subscriber activation commission, and probably also to offset to cost of including an embedded air card inside the computer. But my purposes were far better served by setting up my account through The 3GStore. By going through them, THEY can make the ESN swaps when I need to use the external card instead of the one IN my laptop. However, when it came time to actually activate the internal card...I was suddenly faced with a formidable challenge. Sony couldn't help, Sprint was equally confused! It all surrounded my unique situation: I had chosen to use the "XP downgrade" disk Sony provides to get rid of the normally installed, yet equally horrible...Vista OS! In the process of making the "downgrade" (which is simply the WRONG way to describe going BACK to XP!) all of the drivers needed for the internal aircard were GONE! Another phone call to The 3GStore's tech support connected me with Ed. Ed was VERY helpful in crawling through the extreme maze of details required to download the correct drivers from Sony, stayed on the phone with me through a painstakingly LENGTHY phone call (complete with BAD music-on-hold!) to Sony's tech support...in Coata Rica of all places!...but two hours later, the internal air card was up and running on the Sprint Network! Ed went FAR beyond the call of duty in essentially providing all of the tech support that Sony itself was incapable of doing, due to me venturing too far off their "script." Ed didn't NEED a script!
What a refreshing experience it was dealing with everyone at The 3GStore. Thanks to Alex and Ed for providing EXCELLENT service and customer support! It's vendors like this that we all need to support with our business. Guys, you now have a customer for life!!!
Just wanted to let you know That I am pleased with the CTR350. This my first wifi experience , I plugged it in and less than 5 minutes it was up and running. Thanks for offering great products.
D. Whorton
emailed - 02/12/09
"superb service"
Just got some phone help installing my Sprint595 AirCard drivers. All I can say is "superb service!" He knew exactly what I needed and how to do it. He walked me through the whole process and I was using the AirCard in my Mac before we hung up! (It's been working just fine for over a year in my TopGlobal Router, I just needed to take my laptop on a trip and had never had the occasion to use the aircard via the PCMCIA slot.)
I am sooooo glad I bought my router and air card through 3GStore.com - You guys are terrific. BTW, I am a full time RVer and I spread the word about you every where I travel. Keep up the great service.
Ron S.
emailed - 02/09/09
"What a diffence"
Wow. I got my UM175 Omni antenna from 3Gstore today. Alltel has given up on helping me, even the rep at 3Gstore wasn't sure the antenna would do much difference. I haven't even started playing around with antenna location, for now it's just sitting on the porch because I can't climb my pregnant butt up on the roof to get a solid mount yet. I had almost zero connection before (thanks to the crappy tin roof)...and now....
Let's hope it improves even more once I can catch the RevA that I used to only see for short moments before.
Today I placed my first order with 3GStore.com and the entire process was handled exceptionally well. My call was answered right away. The expert advice helped me to select the right products for my needs. My order was ready in just a couple of hours. Installation was a breeze, thanks in part to the helpful tip sheets that accompanied my order. The USB broadband modem and 3G router were activated and loaded with the latest firmware when I plugged them in for the first time, and I was on-the-air within a few minutes.
So often we hear people say that you can’t find good customer service anymore. Well, they only need to look to 3GStore.com, talk to the folks on the phone, and make a visit to Cary, Illinois, to find that, in fact, good customer services still exists if you know where to look!
I will visit 3GStore.com again for accessories and future orders. As a technical consultant, I will also refer my clients to 3GStore.com when they have similar needs.
Keep up the excellent work and wishing you continued success,
I just wanted to let you know that i purchased the Cradlepoint CTR350 from you guys and it works perfectly with the Novatel MC727 with nTelos Mobile Broadband service. Thanks for providing such great products and great customer support. You provided great support even before i was a customer, not often that you find that kind of commitment.
R.Shaver - 01/28/09
"Palm and Verizon were no help; you were"
You just sold me a Cradlepoint CTR500. This is to confirm that it did easily allow me to use my Verizon Centro as a modem to get on the net w/ my MacBook Pro, even though the combination was not known to work. Palm and Verizon were no help; you were.
It was quick and easy and I'm getting stronger internet than the FIOS wireless router gives me.
Thank you for your help. The router will pay for itself in 90 days and after that I will save $600/yr by getting rid of aircard service which I only need for about two months of the year.
J.Shuey - 01/26/09
"What a great product"
I received my CTR500 this week and I will say this.....this is the third best invention ever!! The first being the internet, of course. The second being the mobile USB modem and Cradlepoint CTR500 is the third best invention! What a great product!
I live in small town USA in Marion, NC. We have a 300 acre farm with no access to DSL or cable. we have been on dial up service for 17 years and I was so sick and tired of the slow sluggish process I just had to try something new. I went to our local verizon store and got a USB modem with 5 GB plan. I then decided everyone in my household should have this great of a time surfing so I purchased the CTR500, set it up, and it works like a charm. Keep in mind I am a housewife, farm girl, and have no technical skills whatsoever. But I managed to hook our network up without a hitch. Thank you so much for this great product. The only thing I need now is a little antenna so my sons room has a bit better signal. I will order that tonight or in the morning! Thank you again!!
Sincerely,
B.Coats - 01/24/09
"Very Smooth, very professional"
I received help to set up my MBR1000 from Dario. I want to tell his supervisor that Dario did an excellent job. He was patient with an old man who just learned HiFi and is now finding himself in a WiFi world. Dario explained what steps he was going to take to solve my problem and then he talked me in following those steps which then made my system connect to the Internet through the router. Very smooth, very professional. Give him a raise!
Col.R.L.Burton USAR Ret. - 01/06/09
"Thanks for telephone support..."
Good morning Victor,
My wife and I would really like to express to you one more time our deepest “Thanks” for your telephone support 12-30-08. We had been advised and put on a treadmill of wrong information but one session with you fixed all of the dilemmas. Your knowledge and support went way beyond and solved all issues on our router and broadband that had been occurring for three weeks.
As we enter this coming year of 09 your companies name and testimony about employing professional, qualified people will be passed on to all parties in need of your services and products.
Happy New Year and blessings to you and your company.
s.a. carter - 01/02/09
"...best trained people..."
i just wanted to mention that you have the best support out there and the best trained people working for you...they have assisted me completly and honestly since day one...I also wanted to mention victor helped me out a great deal yesterday over the phone as well as recent emails...so thank all of you.
mjpalmer - 12/30/08
"...PRESTO we have wireless internet service now..."
Sharon and I are volunteering at a very remote location in the Florida Everglades. We have been here for almost 6 weeks with no cell phone service and no internet connection. We're not big internet users and we did not think that it would be a big deal having to drive into civilization once a week to check on emails and to conduct on-line business.
You know the old saying "you don't know what you got till it's gone"?
I received our new Verizon USB727, Cradlepoint CTR350 wireless router, Wilson direct-connect amplifier, Wilson RV omni external antenna, and misc. hardware from the 3GStore yesterday 12-24-08. I had already selected and cut a 14 ft. section of cane from the vegetation growing behind our rig and devised a mounting scheme for the antenna installation on our ladder. The total (temporary) installation of all components took less than an hour and PRESTO we have wireless internet service now. Sometime over the next few weeks I'll complete the permanent installation now that I see how the equipment and wiring needs to be placed.
I have not done any speed checks yet but this is like a miracle to us after having absolutely no signal at all here in this remote thicket. A few weeks ago EVDOAlex and I figured out that we are located on the extreme west edge of the Verizon coverage for this area.
Alex,
I want you to know that the Cradlepoint 3G router, Wilson antenna, and Verizon USB727 card arrived with no problem at my father's address in Virginia. I read all of the instructions last evening (while in a campsite at a Virginia State Park). This morning I plugged in the router and installed the card and IMMEDIATELY I was connected. I have not attempted to install he antenna yet. I was surprised that there was enough signal out in this state park to get me connected.
I have been pleased that the Verizon 3G card has brought me to the internet when my AT&T cell phone does not even show that I can make or receive a telephone call. I have asked my mother-in-law to email us rather than phone us!
Thanks for your help. I know that I can call upon you if I need some further assistance.
With grateful appreciation, Mike Williams - 11/14/08
"Thanks 3G for the great service"
I got my new router today and once I got home I looked at the directions, plugged in the router, plugged my phone into it, plugged my network cable to my desktop, and fired up my laptop and boom it was working. Thats awesome that its a no brainer to setup. Thanks 3Gstore for the great service!
I recently purchased a Verizon USB727 and a cradlepoint MBR1000 router.
Everything worked great on set up until I tried to get on the router with my desktop which uses a Linksys Wireless-N PCI Adapter. 3Gstore support spent 45 minutes troubleshooting a devise I did not purchase from them and finally solved my problem and got my desktop connected to the router. Great service which will bring me back as a future customer.
I was having some problems setting up my Ovation u727 .... but a call to 3Gstore support got me up an running in SHORT ORDER .... I called just before closing time and was talking to a support person who was stationed in Sacremento, CA ..... he needed to pick up his son from school, but stayed with me until I was up and running.
I had another minor issue with the MBR1000 router and called the next day .... and got the same tech support person. I asked if he made it to pick up his son OK ... and the answer was YES
3Gstore tech support people are FANTASTIC .....
_________________
Dave Kulas
The company I work for has six rv's that we use for film and photo shoots. The jobs run from a single day to several days. We always have new people showing up wanting to get on to the net with their own computers.
We have been using the Topglobal MB8000 for for about two years. It has been a constant frustration to get any kind of support from them.
Around January of this year I started emailing and phoning the 3Gstore sales section. The owner of my company was not interested in switching over right then as he had spend around $800 for each Topglobal. I kept going back to the 3Gstore to keep up with things. Two weeks ago, the owner decided that he had enough of the Topglobal and wanted out.
Since I was up to speed with what we needed thanks to the 3Gstore's support throughout the year, buying what we needed was quick. In the entire year of asking my questions , the 3Gstore never pressured me into buying anything, they just kept answering my concerns.
We got our order of 6 Cradlepoint routers a few days ago and I called their tech support 3 times to set things up. Their support was a absolute pleasure especially compared to Topglobal. The same kudos to their sales staff.
I got my USB727/CTR500 today, called for help with setting up. Dario answered and in a matter of minutes, had me up and running. Thanks 3Gstore for the excellent support.
Just got my USB727 CRT 500 router from 3GStore and PERFECT would be an understatement. Ordered on Monday, got it on Wednesday, called CS and in a matter of minutes was set up.
I can not say enough about how pleased I am.
Had Hughes Net Sat and calling India for help. Paid $300 to get out of the deal. Best $300 I ever spent...
(and more, via email - 10/08) I have posted a 100% positive review. You folks are great. I also posted on the Escapees forum where I
found you folks.
Thanks again for the great service. Thanks Alex for the free freight on my birthday.
You have no idea how much better this is over HughesNet Sat. I paid $300 to get out of my contract early.
Talking to India was just not worth it.
Having some one in the USA that talks ENGLISH is great. Dario was excellect and helped me thru the
security set up, after I screwed it up.
Just a quick note to Thank-You for your great service.
It is not easy to find that kind of service today.
Art R. - Michigan
Letter rec'd - 10/06/08
"Victor from 3GSTORE was a great help!"
Get this last February, I bought a ctr-350 from 3GSTORE and I called 3GSTORE for help with connection problems, and they still helped me as if I bought it yesterday. Victor knew allot about connections to PS3 through EVDO, I'm very happy that there is a company that specializes in this. Not only did Victor help me troubleshoot my connection problems, he helped me get a ethernet switch hooked up that I was having problems with, because last time I called he said I should get one. Note I did not purchase the switch from 3GSTORE, but he helped me get it working anyway, great service!
When CradlePoint routers came out with load balancing for multiple modems, I had to figure out a way to amplify two modems with one amp and one antenna. I could either use a combiner with my direct connect amp, or go with the wireless unit that supports connecting multiple devices.
I spoke with Wilson engineers, and was told that the wireless unit was more powerful than the direct connect (35 vs 40), and that the wireless would connect to the modems just as good as the direct connect, and that they would choose the wireless "hands down" over the direct connect.
All I gotta say is I got a huge improvement. With the direct connect, I was getting 60 to 80db readings, and with the wireless unit, it dropped to -51 for both modems (a Sprint 727, and an Alltel UM-150).
Then we got paid the bonus. Our two cell phones went from 2-3 bars to "all bars", and the dead zones came alive.
I am very pleased with the purchase (the 3GStore rocks), and can highly recommend the wireless amp of you are interested in max performance for multiple devices.
I only wished I had bought the wireless to begin with, as now I am stuck with two amps.
I ended up calling 3gstore. I got Scott (who told me during the conversation that he was not on commission and was working from home). He patiently listened while I took him through the problem I was trying to solve. Then he laid out the solution. USB modem (he said they don't really recommend the cards any more which is good cause one of my computers has that slot in use) with Sprint or Verizon 5GB service.
He then went on to recommend Sprint because of my usage. I will not use this much but when I do, it might well exceed 5GB. He said Verizon will slap some heavy duty charges (something like $250 if I hit 6BG). He said that Sprint might well do nothing or might send me a hand slapping email. And might take action only after repeated abuse.
I factored my previous satisfaction with Sprint and my brother's true hatred of Verizon into the equation and bought the deal.
I got to 3gstore by reading a fair number go good reviews and forum comments and I may soon be adding my own. Scott offered up all kinds of free support - technical or otherwise. (Maybe next time someone pisses me off about something, instead of whining about it here, I'll just call them for some sympathy.)
And, I have 30 days to try out the hardware and service and cancel if I want. He also offered to take my order or let me do it through the website which I thought was terrific. I chose the website and their ordering process was very straightforward. I got a little itch when they wanted my social security and drivers license number and then I remembered the Sprint contract.
To top it off, I got the requisite order acknowledgment emails, and then an extra one from Scott apologizing for spelling Dennis with one n on the invoice and assuring me that he had caught it and fixed it before it got into the system!
I'm not happy about spending all this money ($70 a month plus about $50 in start up/hardware fees) but if I have to spend it, and I do to keep my sanity, I'm sure glad I spent it with 3gstore!
All in all, I was quite impressed and will definitely recommend you to anyone I discover has similar needs.
I'm a customer experience expert by trade, and I had to contact you to tell you how tremendous my phone experience was today. I called and had virtually no wait before I was connected to Maureen. She was personable and helpful, but then tranfserred me to Victor who had some great technical tips and advice. He was also very easy to talk with.
I was struck with how Victor found out my needs and sold me not on the most expensive solution for my problem, but on the solution I really NEEDED. In addition, he had some great ideas for improving my connectivity speed and online experience--even though the ideas involved making purchases from
other stores.
All in all, I was quite impressed and will definitely recommend you to anyone I discover has similar needs.
Kevin Scoresby, Ph.D.
President, Scoresby Interactive
www.scoresby.com
emailed - 09/08/08
"I’m SO glad I discovered 3Gstore.com"
I’m SO glad I discovered 3Gstore.com [thanks to my experienced RVer buds at Escapees.com]. 3Gstore.com offer exemplary customer service as profiled in Seth Godin’s book, Meatball Sundae.
Through 3Gstore.com, I was able to purchase a Kyocera Router and plug in my aircard to literally create our own HOTSPOT!! We also purchased a small antenna that helps boost the signal.
The fab peeps at 3Gstore helped me with all the set up and configuration to make sure the connection is secured with a key. That way, wherever we go, no one else can tap into our signal.
First I want to thank everyone here with their assistance and answers to the questions I had in regards to EVDO and comparison of different modems and types (USB vs. ExpressCard, etc.)
I have friends that live in a great country area that has one major unfortunate problem. No broadband capability through cable, DSL, or FIOS. However, they live within a couple miles of a nice big cell phone tower.
That is where EVDO and 3Gstore came into play. Being in IT, I had never really heard of the technology offered, but my friends were looking for ANYTHING that could be better than dialup internet. So I decided to suggest a laptop for them to buy, and advise them to give EVDO a shot. As it turns out, they don't appear to need a booster antenna, and the laptop with the USB727 (and a short USB extension cable) works wonderfully at all areas inside the house. On the speedtest website I was getting downloads of anywhere from 1500KB to 2100KB while uploading at around 500K. It may not be cable speeds, but its a far cry from dialup which in their case was never even close to 56K or even 28.8.
Thanks again 3GStore, and thanks to the members of EVDOforums.
3GStore Goes above the rest with Unmatched Customer
I had called the 3Gstore and spoke to Victor about a product I had already purchased. The product was a Linksys WRT54G3G-ST. I purchased this product online. The product support was in INDIA and I could not get anyone who was knowledgeable about the product I had purchased. After being on hold for 35min and speaking to two support people I was disconnected when they could not answer my questions on compatibility issues. They told me prior to me purchasing a Sprint air card that is would work. Come to find out Sierra cards will not and only a few Novatel cards will work.
I called the 3Gstore which I had come across online. I spoke with Victor who explained why I was having issues with the router I had purchased and what my best course of action would be.
Victor never told me to send my item back and buy from him. I was treated as if I purchased the router from his company. I did in-fact send the router back and took Victors advice on my application and purchased the CradlePoint MBR1000. I also purchased the USB device for another desktop in my home.
I had the shipment Fed-Exed and was here the next day.
I spent some time trying to figure out how to get into the router and decided to call 3G support. I spoke with Victor again who helped me set up 2 desk tops and a laptop. Never did he get frustrated as I was nor did he say sorry its 5:00PM and were closing. Victor continued to help me till we finished and that was 5;45PM. He even made sure he had my phone number in case we got disconnected. There is not a price you can put on support like the 3G store has.
I'm sure you have felt helpless after hours or on the phone with someone in another country and you can not get a US based support staff. Well I know 99% of these items are not made in the USA but if we can no longer buy AMERICAN at least we can use the USA customer support offered by the 3GStore. I would have paid double what my item cost for the support I received. So when you shop online don't just look at price there is US customer support, the price is not everything at 5:01PM.
I too, wish to express a hardy thanks to Victor for his outstanding support from the 3Gstore. My wife utilizes a 5 yr. old laptop which demanded additional tinkerings to co-exist in a wi-fi environment. Victor's ability to successfully navigate me through the computer settings was stellar. Whenever a company follows through on their "tech-support promise", loyalty will prevail. I happen to be one of the many satisfied customers. Thank-you-kindly for your efforts Victor and congrats on becoming a dad!
I was extremely impressed with the quality of service combined with the extreme knowledge of many products. Additionally, Torrey went beyond the call of duty to contact my Satellite internet provider (HughesNet) to get all necessary information to configure my Kyocera KR2 Mobile Router with both the HughesNet Modem and to extend my WiFi network with an Apple Airport Extreme. Apple was unable to do this.
I am very happy with the WiFi network in my home as well. The Kyocera KR2 solved my problem connecting to a VPN network at work, by allowing me to use an Aircard on the desktop computer.
My story starts off with the Verizon usb727. Nearly 4 miles from Evdo tower. Got nearly 2 bars of signal and over 105-115 db Jumping all over. Slow download and upload but still faster than dialup cant remember exact but around 500-800 down and 100-200 kbs up. So i decided to order a wilson trucker antenna, very big help!!! After spending an hour or so inside my house I managed to get it down to around 75 db using my laptop as a signal meter. Than I hit very good speeds over 1000 down and 250 up ever time. So very happy with that I decided to order a amp, ordered the 3 watt wilson amp I think the (811201) dual band. This was the best upgrade yet, I was not expecting much considering my gains already but as soon as I plugged it in I hit 55 db, Wow!!! Very fast now everytime over 1900 down and 450 up, Peaked once at 2200 d and 550 up. Also I am now running a cradlepiont 350 router which is good but my evdo still runs faster threw the laptop directly connect with an usb extension cable. I have yet to try a old sate dish to pick up some more signal but my friends have had very good results. As the main purpose for my evdo is for online gaming here are some results that I have came up with.
Call of duty 4 on xbox 360- a constant 3 green bars very playable all day long as long as you get a good host.
World of Warcraft on PC- a green signal ranging from 150-250 ms depending on how much is going on.
Overall very impressed coming from hughesnet!! Thanks for all the help evdoforum and 3gstore!!!!
Just a not to say how pleased we are with the purchase of our CTR500 router.
Scott took the order and was very helpful. After receiving the router I had both of our computers up and running on the network in less than 30 min. Thanks for a great purchase experience.
Barry and Joyce C.
Tillamook, OR
email rec'd 08/20/08
CTR500 using KPC 680 on Alltel
Just wanted to let the group know I've been using a CTR500 now for a few weeks with great success. I'm a former KR-1 user and since I've been using the CTR 500, I've not looked back. Quick positive blurbs I can report to all of you are:
what feels like a 2x performance increase over the KR-1
KPC680 Expresscard works great in the onboard Expresscard slot. (If the latch doesn't work, you've not pushed the card in far enough....)
DHCP works right,
WiFi works right, whether you are using the onboard ethernet LAN or not.
I'm feeding the one ethernet LAN port of the CTR 500 to a local switch, providing DHCP and internet access to multiple systems and it's working like a champ.
Using an iPod Touch via WiFi with my CTR 500, no problems. (I'm using it only in WPA mode....)
No more power-cycling like the KR-1
Admin web pages work like a champ!
Cisco v5 VPN client works w/no mods to the CTR 500
FINALLY, Skype works reasonably well over my EVDO service. No VoIP voice options worked at all over the KR-1
It's an excellent product. Bought mine from 3Gstore and they filled the order quickly and got it to me next-business day. 3Gstore ROCKS!
I am extremely impressed and pleased: I, like "Momzilla," am in a rural area and have had to operate my home business without high speed access for years. I have been thrilled to finally find an affordable solution through the cellular technology that's finally coming around. 3G Store was recommended to me by Sierra Wireless, with a Sprint representative on the line. I had been trying for two months to find a wireless access point to hook up one of the newest EVDO phones and had spent hours talking to every manufacturer plus a few computer stores. Many were full of complements for my efforts to make this work, and they all wanted to come up with a solution, but none could get past the fact that Sprint had changed its hardware without waiting for manufacturers they "supported" to make their equipment and software/connections compatible. Once I made it to 3G Store, I was able to very quickly find compatible devices, find helpful information about how those devices were working for real users, ask for specific advice and get a great response within 24 hours, call a line which easily directed me to a "presale" option, order the right part for a good price, and have it delivered immediately. And here's the best part - when I called for technical help to set it up (the hold music was much more tolerable than any I've heard in a long time), somehow, I managed to call in just when you were having a meeting - I did hang up after a half an hour of waiting (ran out of time), but someone called me back and apologized!!! That's a first! When we did finally connect, the process was enjoyable, efficient, and extremely successful. This operation is 100% Class A!!!! And the price was very competitive and the shipping options were fair and secure. I am truly impressed and pleased! I wish I had known about 3G Store when I first started on this crazy endeavor!
I just want to take a couple minutes to let guys know that if you are out there trying to figure out who to buy you EVDO parts from or where you are going to go for tech support, your search is over. The guys who are running this site and the the folks at 3GStore really know what they are doing and what they are talking about.
I had some issues with the hook-up of my UM150 modem and CTR 350 router, mostly because I just wasn't tech savvy enough to figure things out. The group of people that helped me from tech support were fantastic, they spoke on my expertise level which helped me out tremendously. I can't say enought about how much they helped me, and I am online today because of their help. When we thought that there was a problem with the router I sent it back to them and had a brand new one overnighted to me, how cool is that.
So if you are considering going someplace else to buy your EVDO products just so you can save 3 bucks....don't! You will be very thankful you went with 3GStore if you need any kind of tech support what-so-ever.
Bob, thanks so much for the call last night. By the time we got home, it was too late to try to reach you.
Wonder of wonders, the FedEx delivery guy put a tag with his cell # on it on our door, took the call, and arranged to meet us for delivery. Turns out he knows someone in the family, so he was willing to take extra steps.
I grabbed the device, plugged it into my laptop, and was able to connect with no problems. It's terrific, gets a good signal in our notoriously-bad reception area, and all it takes to install is to follow the steps in the booklet.
You guys get a gold star for following through on this as well. It's so reassuring to have someone like you in the business. Thank you, thank you, thank you.
Best wishes and hope for a long and pleasant relationship,
Vee
email rec'd 05/28/08
"It has been a pleasure doing business with you..."
I just wanted to let you know how pleased I am with the personal service and quality of the product I just received. The Novatel U727 modem and the Sprint broadband service worked first time out of the box. The Cradlepoint CTR-350 is a great Wi-Fi hot spot product. Lynn promptly replaced a small adapter cable that had a bent pin. Everything I have received from you is exactly as Vanessa described it to me in my phone calls. It has been a pleasure doing business with you over the NET and if you need an endorsement please feel free to use me as a reference. The Sprint broadband service in the Bay Area is grea. I am showing off my new toys to everone who will listen (I'm such a tech geek), and I always tell them about 3gstore.com where I purchased it from. Once again thanks. I look forward to doing more business in the near future.
Sincerely Robert Shafer
Engineering Technician PLX Corporation
rec'd 05/20/08
My experience with 3GStore and my PHS300
I recently purchased a PHS300 from 3GStore.com and I must say I am well pleased with the service and product I received.
The item shipped when they said it would.
When I opened the package, all the items were included like I was promised. The PHS300 was updated to the latest software.
Set up was a breeze. Just followed the instruction sheet and I was up and running.
Issues were as follows; HPnc6400- no issues whatsoever
Wifeys Dell 600M- I had to uninstall the wifi card and then allow Win XP to reinstall. After that there were no further issues. By the way, I did get the "windows can not configure the......" message, but the reinsstall solved the issue.
All in all, I am extremely pleased with my purchase and will tell any one I know that needs EVDO service about this store.
PS. It does seem that my internet works faster with the wifi pipe then with just my Verizon UM150!
I live in a rural area where the only internet access was dialup! The only other option was satellite which works well but because of lag I was getting owned when playing first person shooters on my ps3. I stumbled upon 3gstore.com and as a last ditch effort to make it work I called and got set up with sprints sierra compass 597 usb modem, CTR-350 wireless router and a booster antenna. After calling the support line and getting help (thanks Torrey) settin it all up and playing I can tell any non-believers that it is truly high speed. The lagging stopped and it's as good as advertised.
Hi Scott,
I went from 0% - 10% signal at the desk I wanted to setup the aircard to 80% -100% with the antenna, cabling and hardware. I mounted the antenna to a 6 ft fiberglass, former rake handle. Purchased a 12.95, antenna pole mount from Lowes, and then mounted to my chimney. Wow I have high speed internet! I can even play world of Warcraft online and my latency is so much better than dialup! The cradlepoint router setup in a snap. I now have wifi for my iPhone, ps3 and wii.
All-in-all I'm absolutely ecstatic about this equipment and 3gstore.com. You have saved me form the kiddies at best buy and their lack of knowledge.
Thank you,
John
email rec'd: 05/12/08
From: Mark C.
Email: macbarb85@**********
Hello, I would like to thank 3Gstore for the great service and excellent support! My home was struck by lightning,and my phs-300 was also hit along with many other items. I called on 5-5 and ordered a replacement. Scott took my order close to 4-pm and we were up and running in less than 24 hours!!
Victor walked me through the setup. We love the 300-phs. thanks 3Gstore.
Mark
email rec'd: 05/07/08
Success!
I live in a rural area where cable or DSL is not available. Most people around here have dial up service and a few have satellite internet. We had purchased new cell phones and a Sierra Wireless 595U Aircard. The new service was better than dial up but our reception was not very good, sometimes leading to dropped connections. While surfing the web I found the EVDOinfo site and purchased the omnidirectional external antenna from the 3GStore. Once connected our reception was improved dramatically. The wife and I however had to share our connection by sharing the Aircard. So then I purchased a MBR 1000 router from the 3GStore, I am now connected by ethernet on my desktop and the wife has a wireless connection for her laptop. This is the first time I set up a network like this and everything is working great! Thank you EVDOinfo and 3GStore for finally allowing us to have broadband. Your service is exceptional! Keep up the good work!
Just a note to let you know that I received my MBR 1000 Router two days after ordering and it works great with my Sprint 595U and the Omni directional antenna that I also purchased from 3G Store. We live in a rural area with dial-up as the norm, but thanks to EVDOinfo and 3G Store we now have a wireless broadband internet connection.
Keep up the GREAT WORK!!!
email rec'd: 05/04/08
The Right Equipment with EXCELLENT support
My wife and I each have our own computer, but have shared a dialup internet connection for many years. We took turns by one logging off and then the other logging on to the internet on their own computer.
DSL, cable, etc. are not available in our area but a Sprint tower was built near us. Trying to get assistance from the Sprint people and Best Buy etc. got us nowhere; just confused and a different answer everytime on what we should buy.
After calling the 3gstore, Alex and Torrey helped us buy the CORRECT equipment for our situation from 3gstore.com. We have a Top Global 6800 router (thankfully with no problems) and an antenna extension and a Sierra AC595 Aircard and new desktop and new laptop ALL working perfectly.
Point 1: Torrey's customer service is SUPERB, PATIENT, COURTEOUS and technically always right!
Point 2: We both enjoy over 500 times faster internet SIMULTANEOUSLY.
Point 3: Today Torrey helped me install Sprint's upgrade to Rev A. It's been eight months since the original setup and he treated us SUPERBLY again today. Thanks.
We are EXTREMELY satisfied customers and our loyalty will not waver due to their customer support that helped us buy and setup what is best for us.
Hello 3GStore. I wanted to send you a quick note of appreciation for your great way of running a business.
I ran across your Blog a couple of months ago. Great reading. You actually offer real informed, valuable opinions, even when that means you might sell less of a particular product. What a refreshing change from everyone else! Anyway, I first ordered the Cradlepoint PHS300 from you after reading your review. It arrived the next day, and is about the coolest thing there is. I've made extensive use of it.
Then I saw on your site that the MBR1000 came out. I ordered it. It also arrived the next day. Installed it two weeks ago. My home network has never been better. I live way out, with no cable service available and the DSL I have tops out at about 360k down. I put the MBR1000 in my attic with my Novatel 720 and switched everyone over. I have better coverage throughout the house than I had previously with both a Linksys wireless router and a Linksys access point. The usable speeds I get from the EVDO card approach 4x what I got with my slow DSL. And the user interface to that router - wow! What a change from the cryptic Linksys routers that I have been using for years.
Had it not been for your Blog and your reviews, I might never have known about Cradlepoint. So thank you again.
By the way, My family and I drove back to Indianapolis from Florida a couple weeks ago. A 15-hr drive. In that past that has been an excruciating drive. This time - I had my Novatel 720 connected the the PHS300, sitting on the dash. My wife drove most of the way. I had my laptop, and three of my four kids had their laptops. We all had internet connectivity the entire way. What a great way to pass the time. The kids were IM'ing their friends as we passed landmarks, they had video iChat going with various friends, I got some work done, we watched YouTube videos when we were near bigger cities with EVDO coverage. It was great. That 15 hours passed very quickly.
Thanks again. I look forward to doing more business with you.
Regards,
Tom B.
Zionsville, IN
Emailed: 04/21/08
Success in the woods of Maine
I would like to thank everyone at 3G who helped me get the right equipment to enable me to get EVDO. I initially went with Verizon as they have equipment on a tower within 200 yds. of my house. With 3 laptops and an xbox 360 we went through Verizon's 5 Gig limit in 4 days. The staff at 3G suggested I try Sprint as their coverage map was close to me, but I was not in it. After researching tower locations through antennasearch.com and using Google Earth for elevations I found the Sprint tower 6.5 miles away. There are two mountains between my house and the tower at almost the same elevation as the tower. The elevation at my house is 600' below the mountains.
My setup consists of a Wilson Omni-directional antenna, a 3 watt amp. and a Sierra 595U USB modem connected to a Cradlepoint MBR1000 router. All items bought from 3G at their recommendation. Early testing with minimal tweaking on antenna placement is producing 700kbps - 1000kbps down, 150kbps - 350kbps up with a 70 - 100ms latency. Signal noise 85-105db.
This is heaven compared to Wildblue. I repeat with two mountains in the way and 6.5 miles away from the tower I was very skeptical.
Received and installed my first Cradlepoint MB1000 router and was troublefree. Tested on one Vista laptop, one XP laptop and one Vista workstation. The laptops were connected via Wi-Fi and the workstation was connected via a LAN port.
Very impressive and have ordered a second MB 1000 unit for a separate office location.
Thanks for your support and great products.
Best regards,
Bob M.
Posted: Thu Mar 27, 2008 8:42 pm subject: I can take my VOIP VideoPhone anywhere now!!
I want to express my sincere thanks to Michael and and the entire crew at 3Gstore.com!
I am an independent rep with a telecom marketing company and the star of our wide range of services is a fantastic VOIP videophone.
I am using a Verizon USB720 modem in the Albuquerque, NM EVDO coverage area. Michael guided me to the CradlePoint CTR350 that I bought from 3Gstore because it has the external ethernet port. I just plug the ethernet cable from my video phone and it is up and running.
A VOIP video telephone is a high bandwidth device but the USB720/CTR350 combination actually performs better than the USB720/COMPAQ Presario-F500 that I was previously using.
Other benefits:
1) I eliminate the laptop and replace it with the MUCH smaller CTR350.
2) I can have everything up and running in seconds as opposed to minutes with the laptop (starting up / logging in Windows / starting VZ access manager and so on)
3) Most importantly I avoid all the hassles with Windows Vista and setting up the internet sharing to allow the Video Phone phone to access the the USB modem.... I am not that IT savvy and sometimes I can get the laptop to share, sometimes not. With the CTR350 it connects every single time.
An important part of my business is the ability to showcase the video phone with a live demonstration. The CTR350 is instrumental to being able to do this ANYWHERE.
Date: Thu, 13 Mar 2008 15:10:16
Subject: thank you
Victor
I really cannot thank you enough for all the help you gave in setting up the router, and truthfully, the entire network for my mobile veterinary clinic.
It has been 4 months since I purchased the clinic, and have been unable to run the computer system at all. Luckily I came across EVDOinfo, and after speaking to the sales team, knew I had finally found the solution. I had no idea I would also be finding the people who would FINALLY get all the blood machines, computers, multiple printers and a digital xray system to work effortlessly. Everyone, from the pre-sales team, to the order desk, and finally to the tech support were absolutely fantastic. They all went above and beyond, even to help set up equipment that fell outside the scope of their products. I am eternally grateful for all you have done, and Paw Prints can finally take flight.
Thank you
Amy Coulter, DVM
http://www.pawprintsvet.com
Oh, I forgot to mention that the 3G store is absolutely second to none when it comes to service, support, shipping, returns, and the lord only know what else.
I have placed many orders with these guys, often on the road, and the stuff ships out like magic, and arrives every time, right on time, at our next stop. Seriously, I often get a tracking number within minutes of an order, and not just some "billing info received" notification, but a real "we got it in our hands" Fed-Ex notification.
The shipping rates are fantastic.
I buy almost everything online, and the 3GStore is nothing short of amazing. Seriously. I have over a hundred pounds of cardboard boxes just from all the stuff I have ordered online since January. I deal with a lot of online retailers. You don't have to believe me when i say the 3GStore is #1, just look around these forums for all the others who post the same reports.
I have even received support emails replies within minutes, IN THE MIDDLE OF THE NIGHT!
The return process is perfectly flawless.
Seriously, you are not going to be able to better than 3GStore, no way, no how, not even if your "local guy" is your mother.
These folks know EVDO, and they will do you right.
I had a client ask me when I mentioned I like to buy from 3Gstore.com "You guys are engineers, why don't you buy direct and do it yourself?."
To be honest, he's right, this stuff is simple if you know how to do it, I had no problems at all programming a CTR350 or setting up my first EVDO card.
But, I can pay a fair price for a preconfigured device from 3Gstore.com and I know for a fact that it will work. I don't have to be bothered doing it myself.
The main reason we do our own configurations is that most distributors are completely ignorant of equipment they sell. We'd never consider letting them flash the firmware upgrade or activate a product. Well, unless that distributor is 3Gstore. You see these guys are exactly what a VAR (value added reseller) should be, they know their products well so they save me time.
Some examples:
I designed a configuration for an automatic failover to EVDO from T1 and emailed a drawing to the guys at 3gstore.com. They reviewed it for me and made some hardware recommendations. I took their advice, it was sound, and the test went perfectly.
I Purchased a CTR350 from 3Gstore, and paid a few extra dollars to have it flashed to the latest firmware. The device came updated and with a 3Gstore cheat-sheet that allowed me to set in up in under a minute. I never bothered to open the pdf manual. I could have read the manual and done it myself, but I didn't have to because these guys knew what I needed and made it conveniently accessible.
Last week I purchased a CDU-680 + 2-yr contract, again I paid the few extra dollars to have it activated by 3Gstore. It came with the latest software and was completely up-to-date. No 18-month old CD, it was setup with the newest updates. I plugged it in, hit "setup" then "yes" to reboot and one minute later it was running. Perfect, absolutely perfect.
It's this kind of attention to detail that separates a mediocre vendor from an outstanding one.
Oh, and I get an email about every stage of the process.
I know when they order the equipment, I know when it arrives at 3G, I know when they've got it configured, and I know when they ship it, with a tracking number supplied.
3 months ago I'd never heard of these fine folks. Now I don't buy EVDO equipment anywhere else. I don't want to be a wireless broadband expert, I have a challenging enough career.
I have a very wise business partner who's always said; "Find the experts and use them. Don't reinvent the wheel." It's good advice, I took it. I use 3Gstore.com.
I purchased a CTR350 from 3G and it worked great except for not allowing me to VPN to my company intranet. Since I work from home and purchased the router just for that reason, I contacted 3G support with details of what I had tried, asking for guidance. I was more than surprised when I got a phone call from Victor to work on the problem with me. He and Cradlepoint worked together to put some beta firmware on my router and I can now connect via VPN through the router.
I am absolutely blown away by the customer service this company provides. I wish more companies took half this much interest in taking care of their customers.
Thanks again Victor, for taking the time and intitiative to work through my issue.
I also recommend that you do some research first. The best place to do this is at a forum on the Internet: http://www.EVDOForums.com. You will find many discussions of Verizon and Sprint, which one is best, and what hardware to purchase. I also bought my hardware from their affiliate, http://3gstore.com/ . If you purchase your hardware and service from a reputable and expert reseller such as 3Gstore.com, you will get better tech support and more services than you will if you go directly with the cell companies. Or to put it in plain words, how would you like to press a number and talk to a live person, an expert, able to solve your problem, or push a series of buttons and wait on hold for someone from the cell phone company that can‘t in the end answer your question?
Source: Keith Vincent / web site for Court Reporters, eTip 63 - February 2007
"it was great to be able to ask some questions from someone who really knows the space."
"I just bought my first EVDO cards (Merlin EX720/Sprint) from these folks. One in my MacBook Pro, one in my wife's tiny carbon fibre Sony Vaio (running Vista) Neither config is Sprint supported. The cards came on Friday, these folks "held my hand" by email on Saturday(!!!) as I got them installed (it was easy, I am just overly anxious).
I like knowing that a real person is at the other end of my support request, and that he is likely the same person who helped last call."
"EVDOinfo.com is the single best resource for Mac (and Windows) users trying to figure out how to se the latest cards, networks and software from U.S. carriers"
"exhaustive resources on the sister-site EVDOinfo and EVDOforums... The trio of sites are definitely the places to go for EVDO Apple support, questions, and concerns."
- Derek Punsalan
"So the wonderful guys at EVDOinfo snuck me a new driver, due out next week, to make my high-speed Verizon card work on the newest Macs..."
"person I talked to was clued and the answers were what I wanted/needed to hear"
- Karl Lehenbauer - LiveJournal
Date: April 14, 2007
Subject: Thank you
Hi,
If you check my email address, you will see that I have been talking to you back and forth for the last 2 weeks about being able to receive Sprint PCS EVDO at my new Greenville, Ohio home which is WAY out in the boonies.
If you recall, I live about 1/4 mile away from an Orange area on the EVDO map and wondered if this service with antenna, amp, etc. would work for me.
Every question I asked, you replied to in a timely fashion and most importantly, you DO know what the hell you are talking about!!! You said, "if anything, those maps are conservative and usually a 1/4 mile is nothing."
You were so right.
I bought the whole enchilada from you:
I bought the Sierra Aircard 595 and 2 years Sprint service.
I bought the Omni antenna
I bought the Wagner Amp
I bought the Linksys wireless router (WRT54G3G-ST wow is this nice)
I bought the 5.5 DB upgrade antenna for the router
I bought 15 feet extension cable.
Today I got it all hooked up properly, antenna on the roof to amp inside to router and aircard.
Setup was WAY easier than I expected and the end result was 4 BARS !!
Four bars in an area with NO bars (or maybe 1/2 a bar if I lean just the right way..this was checked prior to putting the Sprint card into the router)
EVDO service, broadband speed and my own wireless hotspot that to my surprise covers all 5000 square feet of the house, garage and basement! I can even roam around the yard a little bit.
This router is simply amazing! I can't believe the range it has.
Is that a new thing? Seems my old router I have for my old broadband really starts to peter out if you go into the next room but this new Linksys you guys sold me seems just as strong at one end of my house as the other! Amazing!
Linksys says they have a 'N' model with even more range and 12X speedmark and 4X rangemark....do you plan on selling it 'cause I might be interested! 8)
In fact everything you guys sold me was amazing (can you tell I am a happy customer?) and it turns out I needed each and every item.
My only other options out here were dialup or satellite.
Neither worth even having the internet IMHO. I would rather pluck my eyes out!
Thank you so much, I am 100% happy after day 1 in full operation.
As long as Sprint doesn't start limiting bandwidth like Verizon, I think I will remain a happy customer for years to come!
You guys rule!
Jim Cantrell
On 6/1/07 5:17 PM, "Kent Love" wrote:
Victor,
I can't thank you enough for the above and beyond support you
provided with my iChat AV problem. Not only were you patient, you
stuck with it until the job was done. I live in an area where the
only viable option for broadband is EVDO. I'm telling all of my
neighbors about 3gstore.com. There is only one place to buy EVDO
products......3GStore.com!
Thanks again,
Kent Love
Rockville, VA
From: David Vogel
08/16/07
Damn. I love this store. Everything I or family have ordered from here has been shipped out same day, usually less than 2 hours later and received 2 days later. I love the "send me an email if this product receives updates" feature. The EVDO information and links to other EVDO sites are by far the most comprehensive collection of information on the internet. No flashy ads, no spam, no crap; just info and good products reviewed by people who know their stuff.
Folks, just wanna say WA-HOOOOOOOOOOOOO about the CDU 680 I bought from y'all a couple of weeks ago. Blistering fast, and worked out of the box with Ubuntu Edgy on a Panasonic CF-WF toughbook
Thanks for getting this thing all packaged up and provisioned so fast for me
From: Doug Simpson (10/23/07 via Escapees Forum Post)
I went to the local Verizon store today - not one of the mall kiosks but the big store with several sales persons, a Customer Support counter and a tech support staff. I asked about a broadband USB card and the sales person directs me to the USB 720 modem.
I ask about an external antenna connection. She flips up the little external antenna. I say, "No, I am talking about a jack to plug an external antenna into." She gets this blank look on her face. I see the rubber cover and remove it, exposing the antenna jack. She surprisingly says that she has this card and never knew that jack was there.
I ask if they sell routers with a USB jack that will allow me to plug the USB 720 modem into the router and share the Internet connection with more than one computer. You could have heard a pin drop.
To make a long story short, follow Jack's advice and stay far away from a Verizon store when seeking information about broadband access. This forum, with input from EVDOalex, and the folks at 3gstore have proved to be a much better source of information. I came straight home and ordered my modem and router from the 3gstore. Plus, I got a free antenna and adapter cable.
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