Ooma provides FREE home phone service via your high-speed Internet connection for a one-time hardware cost. Simply connect the Ooma Hub to your high-speed Internet (such as
Verizon or
Sprint EVDO), plug your existing home phone into the Hub, and call anywhere in the US for free! You'll enjoy clear, land-line quality voice* and bundled features like caller-ID, call-waiting and voicemail, all with
no monthly fees.
The ooma Core Bundle includes the ooma Hub and ooma Scout. The ooma Hub is the main device that connects to your high-speed Internet and existing home phones. The ooma Scout extends the benefits of ooma to another phone jack in your home over your existing in-wall phone wiring (no landline service required). The ooma Scout is an optional component of the ooma system, but allows you to connect a second phone to ooma so you can make free phone calls and access other ooma features, like voicemail and the Instant Second Line.
What do I need for the ooma system to work?
All you need is a high-speed Internet connection (cable, DSL or fiber-optic or even EVDO) and a regular home phone.
Do I need to use a headset or use a special phone?
ooma works with your existing corded or cordless home phones - you do NOT need a special phone.
Can I call anywhere in the US for free?
ooma allows you to make local and long-distance calls within the US for free. A few exceptions apply: ooma does not support 900 numbers and phone chat services and charges 99 cents for directory assistance (411) calls.
Do the people I call need to own an ooma device for the calls to be free?
No. ooma lets you call anyone, at any number, anywhere in the US without charge.
What about a phone number? How do people reach me?
When you register your ooma device online (this is done once you RECEIVE your ooma from 3Gstore - no need to do so before you order), you will get to pick a new phone number in any area code in the US (except Alaska and Hawaii). In most cases, you can even keep your existing number (see below).
Can I keep my current phone number?
In most cases, yes, ooma can transfer (port) your existing phone number to ooma. Normally there is a one-time processing fee of $39.99, but if you sign-up for an annual subscription to ooma Premier ($99.99/yr), ooma will waive the porting fee. To confirm that your number can be transferred, please
click here.
Please note that porting typically takes up to three weeks and you must keep your current phone service until the transfer is complete. For more information about number porting, please check out this article.
Does ooma support 911 calls?
Yes. ooma provides E911 service where supported. Ooma will collect your address when you register your ooma device online, and send it to emergency response personnel when you dial 911. Since ooma works over your Internet connection, you will need to call from a mobile phone if your Internet connection is down.
How much does ooma cost?
The ooma Core bundle has a retail price of $249.99. This includes an ooma Hub, ooma Scout, and a 60-day free-trial of ooma Premier. After that, basic service is 100% free, or you can sign up for ooma Premier service for $12.99/month or $99.99/year (ooma Premier provides advanced calling, personalization, and privacy features -
read more here).
How does ooma compare with other VoIP services?
ooma is a standalone device that does not require a computer. There is no software to install and no need for a headset. ooma replaces your current phone service and delivers clear, landline quality* calling over your existing phone and high-speed Internet connection. With no monthly fee or contracts, ooma will make your phone bill a thing of the past and save you hundreds of dollars per year over other phone/VoIP services.
Can I use the ooma system internationally?
The ooma system can be used anywhere there is a high-speed Internet connection. Regardless of where you use it, calls to the US will be free and calls outside the US will be subject to low-cost international rates. If you plan to use the device overseas, be sure to use a phone that meets US standards, and be aware that the power supply that comes with the ooma Hub is built for US power specifications. Also, if you choose to install and use the ooma system outside the US, you'll be solely responsible for compliance with international laws and subject to all associated fees, taxes, tariffs, and legal penalties.
*Voice quality depends on the quality of your internet connection
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