This page contains information about our shipping policies, methods, and restrictions. Can't find what you're looking for? Contact Us and we'll be happy to help!
Most products purchased from 3Gstore will ship from our main warehouse location in Cary, IL via FedEx (some Verizon devices ship directly from Verizon via FedEx 2nd day; special order items may ship directly from the manufacturer). 3GStore.com can only ship to physical street addresses - no PO boxes (except in cases where FedEx Smartpost is an option).
Our cutoff time for same-day shipping is 3pm CST (Monday - Friday) for "In Stock" items (if a product is out of stock or is a "special order" item, you will see a notification when you add the item to your shopping cart), with the following exceptions:
Free and flat-rate shipping offer details and exclusions: Flat-rate shipping offers are for ground/standard shipping and are available only for customers in the contiguous US (Alaska, Hawaii, Canada, etc are excluded). Order total must be over $99 to qualify, and bulk/volume/discounted orders do not qualify (orders over $10,000 or over 50 lbs and/or orders with special volume pricing).
For items shipping from our main warehouse in Illinois, 3Gstore can ship Fedex Ground, Express, 2nd Day, Overnight (including early AM where available), Saturday Delivery, and FedEx SmartPost (for select circumstances). For all services, a "day" is a normal business day, not a weekend or holiday. When checking out at 3Gstore, the estimated delivery time for each service method is displayed along with the price.
The map below shows an estimate of how many business days an order shipped via FEDEX GROUND delivery will take for deliveries within the US:
We also offer USPS as an option for shipping addresses in Alaska and Hawaii ONLY. Please note that because USPS orders take longer to process, they will be shipped no sooner than the next business day. Same-day shipping is not available for USPS orders, even if placed before the 3pm CST cut-off time. 3Gstore makes every effort to ensure that ALL orders are shipped in a timely fashion.
We email tracking numbers by 5pm CST the day your item ships. You can also Log In to your account any time and see the status and tracking number. Please note that your tracking number may not register with FedEx until the package actually leaves our warehouse.
Flat-rate shipping offer details and exclusions: Flat-rate shipping offers are for ground/standard shipping and are available only for customers in the contiguous US (Alaska, Hawaii, Canada, etc are excluded). Order total must be over $99 to qualify, and bulk/volume/discounted orders do not qualify (orders over $10,000 or over 50 lbs and/or orders with special volume discounted pricing).
If there are any problems with your order (e.g. incompatible products, trouble with your shipping address, etc) you will be contacted promptly by phone and/or email, so please double check that the contact information you provide is accurate!
Any refused shipments will be subject to an automatic 20% restocking fee.
3Gstore reserves the right to cancel or void any coupon or promo code at any time. Expired, unauthorized or duplicate coupon or promo codes will NOT be honored.
For your protection, your 3Gstore order MAY be shipped with a signature required.
WEATHER AND MECHANICAL FAILURE DELAYS: If your package is being delivered to an area affected by severe weather (snow, hurricanes, heavy rains and flooding, etc), please note that neither 3Gstore nor FedEx can be held responsible for any delays caused by weather and FedEx does NOT issue shipping refunds for shipments delayed by weather. Additionally, neither 3Gstore nor FedEx is responsible for what FedEx considers "mechanical failures" (e.g. problems with one of their planes that results in a delivery delay). Always check your tracking information at FedEx.com for up-to-date information on your package's status.
US Customers: Sales tax is only charged if your shipping address is in Illinois. If your shipping address is in any of the other 49 states or territories, there is NO sales tax.
Tax Exempt IL Businesses: If your shipping address is in Illinois and your business is tax-exempt, you can fax or email us a copy of your Tax Exempt or Reseller letter prior to ordering and tax will not be charged.
International Customers: Duties and taxes vary in different countries. With the exception of Canada (3Gstore collects all Canadian GST/PST/HST as part of our invoice to simplify delivery), the recipient is responsible for paying any applicable international duties and taxes upon FedEx's delivery.
3Gstore is happy to ship to over 200 countries worldwide! All international orders are shipped via FedEx. Please note that international orders MAY be delayed or refused if our authorization system is unable to verify your information (in this event, you will be contacted promptly). Same day shipping may not be possible for international orders, due to the extra time the authorization requires.
Unfortunately, some products are not eligible for international shipping due to manufacturer restrictions.
3Gstore cannot guarantee compatibility with international equipment. International customers fall under the same return policy as US customers and of course have access to our technical support, but keep in mind that our support hours are 9am-5pm CST (making some international support calls difficult). Additionally, international shipping charges are NOT refundable and the customer is responsible for paying for return shipping if you choose to return your order, so please plan ahead!
Duties and taxes vary in different countries. With the exception of Canada (3Gstore collects all Canadian GST/PST/HST as part of our invoice to simplify delivery), the recipient is responsible for paying any applicable international duties and taxes upon FedEx's delivery.