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Did you know that 5Gstore is the largest Peplink reseller in the whole world?  We know Peplink!  We have certified engineers on staff who can help with any Peplink pre-sales OR support you need.  5Gstore has the most extensive inventory of Peplink that is ready to ship daily (we do not drop ship, we ship to you directly).  We also use Peplink at our central HQ along with our employees and various locations, so we are set up to have one large/secure network (we can do the same for you).  If you are looking for Peplink, look no further!

Whether you’re looking for an ultra-reliable router system for your business with hot failover support or a rugged router for a transit system, Peplink has the products you need to keep your WiFi communications strong. As a Peplink distributor, we pride ourselves on our depth of knowledge about Peplink products, services and accessories. If you have a question about where to purchase a specific accessory for your existing Peplink router or you’re comparing two different Peplink units to implement into your business, you’re in the right place to get answers to your questions. Here are some of the most-asked questions we receive. If you need any further information about Peplink products, don’t hesitate to reach out to the experts at 5Gstore. 

Peplink FAQ

Can one Peplink SIM Injector run two Peplink Max HD1's?

Yes, One SIM injector can provide SIM injection for multiple routers. Page 7 of the user manual explains this functionality in more detail.

Can the Pepwave APs be used to extend the wifi range with a MIFI or mobile modem such as the TP-Link M7650?

The AP must be connected via Ethernet in order to provide WiFi access so while it wouldn't work with the MiFi, it should work with a router like the TP-Link you mention. For the MiFi, a WiFi as WAN capable device would be needed.

Does Peplink support Starlink?

Yes, Firmware 8.4.0 added Starlink support in the WAN Settings page, enabling the device to detect and query the Starlink status, and providing the ability to control the Starlink connection from within InControl 2.

Does Peplink support Wireguard VPN?

Peplink will support Wireguard VPN in version 9 firmware.

Does the WiFi as WAN feature disable on the Peplink MAX BR1 Pro if I don't renew PrimeCare?

Primecare is only required for SpeedFusion features. Core router functionality including Wi-Fi as WAN will continue to work normally.

How does the BR1 Mini work?

The Peplink BR1 Mini is a cellular router that is designed for use in mobile environments. It is particularly useful for applications where a reliable Internet connection is needed in remote areas or while on the move, such as in vehicles or on boats. Simply insert a cellular SIM card and you're on the Internet in minutes. Add the failover license and use an Ethernet connected modem as your primary Internet while the BR1 Mini cellular connection is your backup.

How long is support on my Peplink device?

Peplink never ends support for older devices - Firmware is constantly updated to patch vulnerabilities and improve performance.

If I had more than 1 Pepwave AP would 1 POE injector be sufficient to supply them? Also does POE cross a switch?

Each AP will require its own POE injector. POE will not passthrough a LAN switch.

What does the Peplink PrimeCare subscription do and why is it required?

Go to the Peplink support webpage for more details about PrimeCare that should help. Even if you do not utilize the SpeedFusion/ FusionHub and InControl2 benefits, this still serves as the hardware warranty on the device.

What is the Pepwave ECCN number and HS code?

The ECCN classification is 5A992 for the mass market, and the HS code (or Schedule B number) is 85176290. This is a self-classification.

What Peplink products are End of Life (EOL) / Discontinued?

We have a list at Peplink End of Life Products.

When I use USB Tethering with a Peplink Balance router, will my VoIP phone also have internet service if I plug it into the ethernet port on the router?

Yes. The USB port serves as another WAN connection in the form of a cellular USB modem. This allows the Internet connection from the USB modem to be shared with any device you connect to the Ethernet LAN ports of the Balance router.

Where can I access older firmware for my Peplink and Pepwave devices?

Check out Peplink's Firmware Archive for older versions.

Where can I buy a PoE injector for the Peplink AP One AC Mini?

This PoE Injector is compatible with the Peplink AP One AC Mini.

Where can I find the WiFi password for my Peplink?

To find the default WiFi password on your Peplink, refer to the bottom label where it says, "AP Password."

Will the Peplink MAX Adapter 5G modem work with Verizon?

Yes, the 5G Max Adapter is supported on Verizon Network.

Will WiFi as WAN work with WiFi networks that have a login page or other splash page?

WiFi as WAN should work with these types of networks - once your router/bridge is connected to the network, you should see the splash page when you open a browser on a computer connected to the network. However, there are some instances where these types of networks do not "play nice" with WiFi as WAN - compatibility can be affected by the type of hardware or security setup used by the administrator of the WiFi source. We cannot guarantee that every WiFi source will work.