Only customers who bought this item from 3Gstore can write a review - these are all verified 3Gstore purchases
Date Added: 01/03/2015 by David K. (Colorado Springs, CO)
OK here is the situation. I am providing a security setup for a newly purchased shop in a remote site south of Houston, Texas on the coast. The main problem/first of many that I was to solve was the fact that the client has no way to get cable or DSL out of the current phone lines. I looked at using a SIM card router but thought better as the two boys they have would be downloading movies and creating huge over charges on the SIM card. I investigated and found that a small retirement community 3 miles away used a P2P for internet. They have yet to turn up and install it but that didn't stop me from setting up the net. I opted to have the router already preconfigured with name and new PW but after working with the firmware of the router it was a waste of money. The set comes with an administrator's access that can do all they for you really easily. While I am on the admin setup; I have never seen so many controls for a router before. You can easily configure it anyway you want from IP address (for the cameras I will be installing) to being able to limit the up stream = down stream bandwidth. Very Nice!!!! Client's happy. Great support on buying exactly what I needed. I would suggest that even if you know exactly what you want, have the 3G Store go over the application before you buy.
Date Added: 01/03/2015 by John C. (Wilsonville, AL)
As of December 2, 2014 all CradlePoint customers, even brand new ones, must sign in and pay a minimum of $40.00 or $58.00 for customer support for 1 year. Our router is 3 months old. We switched from a Verizon USB modem to an AT&T 340U USB modem and could not get it to work. After paying my $40.00, the CradlePoint tech support instructed me that I must connect the AT&T USB modem with at least a 3' long extension cable and not directly to the router. Good thing I actually had an extension cable.
To clarify Cradlepoint's policy, a support package is not required unless you need to access firmware updates or want to use their technical support. Remember that 3Gstore includes one year of tech support with your purchase, and you are welcome to call us for troubleshooting and assistance. Our support phone # is 866-347-8673, ext 3, and we're available Mon-Fri from 9am-5pm CST.
Please let us know if there's anything else we can do for you!
Date Added: 01/01/2015 by Lynda P. (Boulder Creek, CA)
My initial problem was that my laptop couldn't see the MBR1200 modem. I have a very unique setup (at least I believe it is). Due to the very tall trees and mountains that I live, the 3G tech support helped us in setting up a wireless connection. My husband has built a wooden box that holds both the router and modem so they are protected from the elements. They are about 100 ft behind the house, up a hill, and the box sits on a 4 ft high pole. To make the signal more reliable the great tech support at 3G suggested I get a YAG system which provides a line of sight to the unseen Verizon cell tower instead of just grabbing wireless waves out of the air. I spent 1 1/2 days with the techs from both 3G and Verizon trouble shooting, including getting a new SIM card for my modem & updating the SW for the SIM card. The 3G tech felt that since all the normal troubleshooting had not solved the problem of not seeing the Internet Connection it was probably the wireless antenna starting to fail. Another week for the new router to arrive, but what a difference! Almost doubled the distance of the wireless signal range and the signal provides more reliable support for the 3 adults and 1 teen who is on the internet. Plus my laptop is faster. My neighbor visited 3G and had nothing but praise for their technical knowledge and support. I am very glad he told me about 3G.
Date Added: 12/14/2014 by James K. (Richmond, VA)
Bought this router for home use after having a good experience with the MBR1000. The MBR1400 is a nice router BUT PAY ATTENTION TO THE FIRMWARE UPGRADE POLICY. You have to subscribe to CradleCare for $40/year to get access to what used to be FREE firmware upgrades. This will be my last CradlePoint router. Plenty of other manufacturers offer free firmware upgrades to insure the product is always working at an optimal level and that periodic bugs are worked out of earlier firmware versions. 5 stars on the product. 1 star on the firmware upgrade policy.
Date Added: 12/07/2014 by Ryan W. (chapel hill, NC)
Buyer beware! - starting with Firmware 5.3 cradlepoint now requires a support agreement for firmware updates.
From their website
"All customers will have access to FW 5.2.x, but access to FW 5.3, (Dec 2nd 2014 release) and beyond, will require Enterprise Cloud Manager or CradleCare Support. "
When I decided to buy this router it was based on its support-ability - but over that last year they have spent much of the firmware dev efforts on bringing monetized features to the platform. i.e. Enterprise cloud management, and other licensed features.
I find it hard to understand the value proposition to their customers when going from a free firmware model to now paid. At least their motives are clear, but I don't believe this was the right business model nor being forth coming to their customers. They snuck this change through.
Make sure you factor in support costs in this purchase.
I would consider this version of the MBR1400 End of Life.
We agree it's very frustrating and we want to make sure customers know ahead of time. We have included a warning that CradleCare or ECM is required for firmware updates whenever a Cradlepoint is added to the cart.
That said, the router is not "end of life" as it is not being replaced by something else and Cradlepoint IS continuing to support it - they are simply requiring an additional subscription if access to firmware updates is required/desired.
And of course, when you purchase from 3Gstore you have access to our excellent tech support for a year at no additional charge!
Date Added: 11/05/2014 by Alicia S. (Nena, AR)
We have been using CradlePoint routers for years. They have always been bullet proof. This router is no different. Both CradlePoint AND the 3GSTORE have world class Apple quality customer service.
Date Added: 08/22/2014 by John S. (Calumet, MI)
Outstanding! I purchased last year for its, WiFi as wan capability, use in our RV. Using external antennas connected to WiFi antenna ports on router we are able to get service in some really challenging situations. I added the Mc200 cellular data modem for excellent service with ATT. Unit is very flexible and easy to use. You can set up a network in minutes.
Date Added: 05/19/2014 by Larry M. (Placerville, CA)
I just wanted to thank everyone involved in this order in getting me a replacement Cradlepoint 1400 Router, Pre-programmed perfectly, and ready to role in less than 30 minutes from start to finish. It may not mean much to a home user, but every minute my e mail is down is costing me big money. I am seriously considering buying another Cradlepoint 1400 as a backup unit. Absolutely everything runs faster and more reliably.
Date Added: 04/23/2014 by David B. (Lebanon, TN)
Great product, quick shipping, very easy to set up. I had a old CTR350 that I had for years, it performed flawlessly until recently. This router is light years ahead of it. The setup was very easy and I like a lot of the features that it has. Obviously, being that this router is for home use, I won't use every single feature that it has. I use this router with 6 wifi connected notebooks and desktops, 2 tablets and one wifi IP camera. Works very well.
Date Added: 04/18/2014 by Rory G. (Minneapolis, MN)
This product might work for you if you never need any support. I was shocked to find out that Cradlepoint charges $58 for all support requests -- even online chat. Their support has always been lackluster, but now forcing customers who just paid $400 for a router another $58 to answer questions is galling to say the least. In my specific scenario, I was noticing high latency on our local network, where all the traffic is routed through the Cradlepoint MBR-1400 router. Every 5 seconds, ping response times would jump to 3000ms, then would drop down to _10ms for 4 seconds. This was causing an interruption not only on our internal network (unable to remote desktop into other computers) but also on our internet connections. Websites were extremely slow loading, obviously. Very disappointed in both the router and Cradlepoint's lack of customer service, almost animosity towards customers.
This order was placed on 8/2/2012. 3Gstore provides tech support for 1 year at no cost - the complaints mentioned here are regarding Cradlepoint's technical support (not 3Gstore).
3Gstore shipped this product to you with Firmware Version 3.6.0 (the latest firmware back in August of 2012 when it was ordered). If you look at the CradlePoint website you will see that the MBR1400 Hardware Version 1.0 is currently at Firmware Version: 5.1.1 I would highly recommend if you haven't done so already to visit the CradlePoint Firmware Page found here: http://cradlepoint.com/firmware/mbr1400 once there, download the latest firmware available for your router which is 5.1.1 It is also important to note that the product you purchased was 339.99 just 2 years ago, it was the other items in which you purchased that brought your total to just under $400.00 Support from CradlePoint on their Enterprise products are available at a price as you mentioned however so are other router manufacturers. When purchasing products for the enterprise, you have to at least expect to pay for some type of extended warranty or support contract. At $58.00 that can be a steal depending on how many times you plan on calling in for support!
If you purchased this item, Login to write a review.