Only customers who bought this item from 3Gstore can write a review - these are all verified 3Gstore purchases
Date Added: 12/14/2014 by James K. (Richmond, VA)
Bought this router for home use after having a good experience with the MBR1000. The MBR1400 is a nice router BUT PAY ATTENTION TO THE FIRMWARE UPGRADE POLICY. You have to subscribe to CradleCare for $40/year to get access to what used to be FREE firmware upgrades. This will be my last CradlePoint router. Plenty of other manufacturers offer free firmware upgrades to insure the product is always working at an optimal level and that periodic bugs are worked out of earlier firmware versions. 5 stars on the product. 1 star on the firmware upgrade policy.
Date Added: 12/07/2014 by Ryan W. (chapel hill, NC)
Buyer beware! - starting with Firmware 5.3 cradlepoint now requires a support agreement for firmware updates.
From their website
"All customers will have access to FW 5.2.x, but access to FW 5.3, (Dec 2nd 2014 release) and beyond, will require Enterprise Cloud Manager or CradleCare Support. "
When I decided to buy this router it was based on its support-ability - but over that last year they have spent much of the firmware dev efforts on bringing monetized features to the platform. i.e. Enterprise cloud management, and other licensed features.
I find it hard to understand the value proposition to their customers when going from a free firmware model to now paid. At least their motives are clear, but I don't believe this was the right business model nor being forth coming to their customers. They snuck this change through.
Make sure you factor in support costs in this purchase.
I would consider this version of the MBR1400 End of Life.
We agree it's very frustrating and we want to make sure customers know ahead of time. We have included a warning that CradleCare or ECM is required for firmware updates whenever a Cradlepoint is added to the cart.
That said, the router is not "end of life" as it is not being replaced by something else and Cradlepoint IS continuing to support it - they are simply requiring an additional subscription if access to firmware updates is required/desired.
And of course, when you purchase from 3Gstore you have access to our excellent tech support for a year at no additional charge!
Date Added: 11/05/2014 by Alicia S. (Nena, AR)
We have been using CradlePoint routers for years. They have always been bullet proof. This router is no different. Both CradlePoint AND the 3GSTORE have world class Apple quality customer service.
Date Added: 08/22/2014 by John S. (Calumet, MI)
Outstanding! I purchased last year for its, WiFi as wan capability, use in our RV. Using external antennas connected to WiFi antenna ports on router we are able to get service in some really challenging situations. I added the Mc200 cellular data modem for excellent service with ATT. Unit is very flexible and easy to use. You can set up a network in minutes.
Date Added: 05/19/2014 by Larry M. (Placerville, CA)
I just wanted to thank everyone involved in this order in getting me a replacement Cradlepoint 1400 Router, Pre-programmed perfectly, and ready to role in less than 30 minutes from start to finish. It may not mean much to a home user, but every minute my e mail is down is costing me big money. I am seriously considering buying another Cradlepoint 1400 as a backup unit. Absolutely everything runs faster and more reliably.
Date Added: 04/23/2014 by David B. (Lebanon, TN)
Great product, quick shipping, very easy to set up. I had a old CTR350 that I had for years, it performed flawlessly until recently. This router is light years ahead of it. The setup was very easy and I like a lot of the features that it has. Obviously, being that this router is for home use, I won't use every single feature that it has. I use this router with 6 wifi connected notebooks and desktops, 2 tablets and one wifi IP camera. Works very well.
Date Added: 04/18/2014 by Rory G. (Minneapolis, MN)
This product might work for you if you never need any support. I was shocked to find out that Cradlepoint charges $58 for all support requests -- even online chat. Their support has always been lackluster, but now forcing customers who just paid $400 for a router another $58 to answer questions is galling to say the least. In my specific scenario, I was noticing high latency on our local network, where all the traffic is routed through the Cradlepoint MBR-1400 router. Every 5 seconds, ping response times would jump to 3000ms, then would drop down to _10ms for 4 seconds. This was causing an interruption not only on our internal network (unable to remote desktop into other computers) but also on our internet connections. Websites were extremely slow loading, obviously. Very disappointed in both the router and Cradlepoint's lack of customer service, almost animosity towards customers.
This order was placed on 8/2/2012. 3Gstore provides tech support for 1 year at no cost - the complaints mentioned here are regarding Cradlepoint's technical support (not 3Gstore).
3Gstore shipped this product to you with Firmware Version 3.6.0 (the latest firmware back in August of 2012 when it was ordered). If you look at the CradlePoint website you will see that the MBR1400 Hardware Version 1.0 is currently at Firmware Version: 5.1.1 I would highly recommend if you haven't done so already to visit the CradlePoint Firmware Page found here: http://cradlepoint.com/firmware/mbr1400 once there, download the latest firmware available for your router which is 5.1.1 It is also important to note that the product you purchased was 339.99 just 2 years ago, it was the other items in which you purchased that brought your total to just under $400.00 Support from CradlePoint on their Enterprise products are available at a price as you mentioned however so are other router manufacturers. When purchasing products for the enterprise, you have to at least expect to pay for some type of extended warranty or support contract. At $58.00 that can be a steal depending on how many times you plan on calling in for support!
Date Added: 03/01/2014 by Loretta L. (Three Rivers, CA)
We purchased this on an 'emergency' basis, when the 3G node on the only cell tower in town went down and our old product (MBR1000) would not support 4G. It was truly 'plug it in and it works'. However, I'm still tweaking various settings so we get better performance out of it. I must say that the documentation for this model is INFINITELY better than for the old MBR1000. I'm sort of technical, but I really don't know the ins and outs of networking, and the documentation does a fairly good job of explaining what the various settings do and what they are for. The GUI interface is much different than the MBR1000, and I still have trouble finding what I"m trying to find... it doesn't seem as intuitive as the old interface, but perhaps it's just what I got used to. I really like the fact that it has holes in the back to mount on the wall. I guess our old one did, too, but we never noticed them. The documentation for this model actually shows the best positioning for wall mounted, and that will be the next thing we do after deciding the best location. We live in a log home, and signals don't pass through logs very well. My husband's office is in the basement, and got very poor signal from the MBR1000. He gets a much, much better signal from this one. I haven't found the 'failover' setting yet (well, I found it once, but didn't know what it was for, and now that I've read about it in the manual, I can't find it again), so I've had to manually reboot it a couple of times when the cell signal was lost. I've had some difficulty with the aircard not making super good contact. I'm not sure if that's because of wear on the air card, or it's just not a good fit. I have to move the aircard around a little bit in the port in order for it to make good contact. Overall, I'm extremely pleased.
Date Added: 01/20/2014 by Barry L. (Livingston, TX)
the mbr1400 replaced a well used mbr1200. mbr1400 works very well and has a much improved interface. we a glad we upgraded.
Date Added: 01/07/2014 by Chad S. (Phoenix, AZ)
I've been using the MBR1400 for about 5 months now and really don't have much to say about it other than it's pretty much flawless. It's reliable and has a very rich feature set with an easy to use interface.
If you purchased this item, Login to write a review.