Only customers who bought this item from 3Gstore can write a review - these are all verified 3Gstore purchases
Date Added: 10/27/2013 by Adam B. (Hoboken, NJ)
I bought this SUS-AGN1 after returning a somewhat similar device, the TP-LINK MR3040 (http://amzn.com/B0088PPFP4?tag=kc2-20). I liked the TP-LINK, but it didn't support many modems (only 11 in the US), and OpenWRT/DD-WRT seemed inadequate.
The Peplink model was 2.5x the price and wasn't battery/USB powered, but it seemed like it had a real company behind it, and I needed something robust. I spoke with Peplink sales and they seemed pretty great. They said this "on the go" model should benefit from updates that their other Surf routers receive (i.e. new modems), though I'm a bit skeptical because the "on the go" product isn't even listed on their website anymore. They also told me they can remotely connect to your router (on your request) to try to make an unsupported modem work. This benefits them because they can add another modem to their list of supported devices.
I bought it from 3gstore for an extra $5 over other sites, because of their great support, and because another seller couldn't guarantee me the 2.0 hardware (which has a faster USB port to handle 4G modems).
Overall the device works, but I was hoping for a slightly smoother experience. I am a technical guy, and I've used cellular routers before, but it still took me about 2.5 hours of playing with this thing to really understand all the settings. There are several items missing from the documentation that I needed to figure out or still haven't (profiles, bridge mode, "preferred modem").
A few things to note that may not be obvious:
- Although this router supports both 2.4Ghz and 5Ghz wifi, you can only use one at a time. This is not how my dual band home router works. Additionally, if using Wifi-as-WAN, then your local network must be on the same band (and channel) as the WAN network.
- The failover feature is nice, but could be nicer. Specifically, you can only failover TO a USB modem. I can imagine several scenarios where you may want to failover between Wired and Wifi, Wifi to Wifi, or even USB to Wired/Wifi. As just one example, if your 3G device is a mobile hotspot, then you'd need Wired-_Wifi failover to make use of it. It would be great to see that added. Also, your main link has to be down for 25 seconds minimum before failover is initiated.
- Maybe it's limited just to my aircard (Franklin U301), but I couldn't get much info about the current state of the connection. Was it 3G or 4G, what was the signal strength, etc. Aside from "Authenticating" and "Connected", I couldn't see much status.
- The Management interface seems ALWAYS accessible from the WAN side. Can't disable WAN admin like most routers. So make sure you set a strong password, or you're open for attack.
- The Wifi-WAN profiles are confusing until you realize they are are similar to on a laptop: You can add multiple wifi-WAN profiles, and the router will automatically pick the strongest one it sees. (If you star a profile, it will take precedence.) I think the Roaming mode will have the router periodically scan all of your profiles for stronger options. There are 2 reasons this is confusing:
1. When you "select" a profile in the settings, you aren't telling the router to use that profile. You're just opening the profile to view/edit the options.
2. If you search for a new wifi network and connect to it without first adding a new profile, then you are constantly just overwriting the settings for one of your existing profiles. You could very easily accidentally overwrite a profile this way.
- The power connector seems to use a standard 5.5mm x 2.1mm coaxial connector and provides 12VDC, so you should be able to power this thing from a simple car adapter like this one: http://amzn.com/B00DIG2R9K?tag=kc2-20 - your car might have higher/lower voltages, and you could damage the thing, but in general it's likely to work fine.
- The unit comes with suction cups so you can hang it from a window to give the antenna a good view.
Date Added: 10/12/2013 by Seth V. (Coatesville, PA)
The pep wave does work, but doesn't send the signal any further than the MIFi. I know the building I'm living in is older than most, but even if I attach it to the window, and I'm standing within 50 ft of it, I still do not have a stronger signal than what the MiFi device can offer. I believe it could be useful to somebody that travels and wants a safer access to free wifi, but for me, it was a complete waste of money. I only got it because it was what 3Gstore offered to receive the Millenium service.
The SOTG's WiFi signal should be MUCH better than the hotspot - it sounds like something must be amiss. Please call our tech support so we can help you troubleshoot!
Date Added: 09/18/2013 by David W. (Casa Grande, AZ)
This is a super unit, so far. I haven't tried my air card yet, I have it suspended because I have the RV Park's WIFI connected. Previous to the Pepwave my computer picks up the signal at 67% but my wifes only picks it up at 52%, which cause internet problems. With the Pepwave It picks it up at almost 90% and we have a good connection thru it. My old Nexaira Nexconnect cannot connect to Wireless like the Pepwave can. Now I am secure behind the Pepwave.
Date Added: 09/04/2013 by Jacob R. (Princeton, MA)
The interface is slightly confusing and there could be more built-in help. I have this attached to the Millenicom MiFi and it works well. For some reason the MiFi signal is stronger than this signal and my devices want to attach to that instead. Overall very easy install and setup.
Date Added: 07/23/2013 by Helen D. (Kent, WA)
This little router is great! It quickly finds the signal and connects. It doesn't drop my connection, and it's powerful enough that the computer can be accessing the web and the ipad uploading files. I have a good strong connection with my ipad even outside (it's in a motorhome), and my phone finds the signal for my wi-fi 130 feet away. This is an amazing little router.
Date Added: 05/27/2013 by Pam C. (San Antonio, TX)
Date Added: 05/24/2013 by Diana R. (Coburg, OR)
This small device works great. The amplified antenna pulls in wifi much better than my laptop. It works perfectly allowing us to use our two laptops with one usb air card. 3Gstore's support has been fantastic!
Date Added: 04/16/2013 by Donald A. (Danville, VA)
3g is the best!!! I would recommend this store to anyone. this is the best router!
Date Added: 01/29/2013 by george t. (belding, MI)
Follow up to my review on 12/04/2012.
Still does not work with my Verizon 4510L.
Have been working with 3GStore support who has been liaison for Pepwave.
We have tried many things and I have sent log files back from both the Pepwave and the 4510L. These have included changing both the Pepwave and the 4510L configurations in various ways.
As it stands right now 3GStore has said the Pepwave is taking over the support case but I haven't heard from them yet. I will probably have to call them. It has been over 30 days since purchase so I am also probably out my $100 too.
Bottom line: If it anything doesn't work within a week just return it. More than likely it isn't ever going to work properly.
George, don't agree with your bottom line comment - as we spend much time with every customer when there is a problem. I see that your return was approved AND you are getting your money back - as you tried working with us and obviously didn't work for you. I can tell you that there are many 4510L happy customers using the Surf OTG, sorry that it didn't work out for you.
Date Added: 12/30/2012 by H v. (Son en Breugel, N.Br.)
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