Only customers who bought this item from 3Gstore can write a review - these are all verified 3Gstore purchases
Date Added: 08/10/2016 by Gary L. (Conehatta, MS)
The Pepwave Surf on-the-go is what you say it is.It works
Date Added: 08/10/2016 by Michele H. (Quaker City, OH)
Have used with 2 different devices & has been perfect.
Date Added: 08/03/2016 by Kent S. (Seattle, WA)
Unstable, flakey, difficult to use and just plain does not work as advertised. So wish my kids had not lost the packaging so I could return. It sits on the shelf and bought a Cradlepoint, from a different vendor. While 3GSTore tried to help, they just simply could not get this to work. Working directly with manufacturer has produced no better results. Bottom line, this device is just heavy on promise and light on functionality. No doubt, they will filter this and not post it since this is not a great review...
We're sorry it hasn't been working out for you! We are happy to help, but you have not worked with us yet - you called us once on July 22 but indicated you were working with Peplink and did NOT want our help. Please call us so we can help! You are also welcome to return even without the packaging, although our restocking fee will apply. (PS: we do NOT filter reviews - all reviews good and bad are posted for all customers to see.)
Date Added: 07/25/2016 by Andrew T. (East Concord, NY)
Awesome product. Expanded my range outside
Date Added: 07/22/2016 by Michael H. (Protem, MO)
We bought this item and it was supposed to be compatible with our USB620L Air Card. It did not work as advertised and we have been working with their support for 2 weeks and they cannot seem to get it fixed. We are very frustrated!!!!!!
We have not heard from you - perhaps you've been working with Peplink's support? Please contact us, we can get this working for you very easily. You just need the latest firmware :)
Date Added: 07/20/2016 by Mark G. (Campbell, CA)
It does everything as advertised. I set it up for our RV and now the whole family does not have to deal with networks and passwords to get on the Internet. I'm also happy with the extended range capabilities. It shipped with no instructions but I loaded them from the 3gstore.i recommend this little jewel.
Date Added: 07/07/2016 by Robert S. (Spotsylvania, VA)
Could not get to work with Verizon UML290 despite numerous attempts through 3G and PepLink tech support. Still waiting for RMA from 3G but wouldn't help anyway since they require original packaging (not just product) to be returned which was thrown out on arrival. So now I have a $100+ useless piece of equipment. Ordered a replacement from Amazon for $28 shipped that works perfectly.
You contacted us in June and we explained that we were happy to accept a return, but that there would be a 20% restocking fee per our RMA policy. We never heard back from you. We went ahead and issued the RMA, and you are welcome to return the unit for a refund less 20%, even without the packaging.
Date Added: 07/06/2016 by Jack S. (BAINBRIDGE ISLAND, WA)
Setup was so easy, I downloaded the tip sheet and was up in minutes. Works great using in RV Parks
Date Added: 07/01/2016 by Timothy H. (Dingmans Ferry, PA)
We bought the Surf on-the-go router to use in our travel trailer. It works great and connects easily to the wifi in RV parks we're staying at.
Date Added: 06/24/2016 by Carolyn J.
This by far is the best Wi-Fi router on the market.
I have had other routers on my boat for years and it's so complicated to get them set up when you go to a different marina. This one was so simple like 123 and the Wi-Fi router is working on top of that the 3G store give free support for one year. The pep wave on the go is also very inexpensive so thats another plus. A very happy boating.
A very happy Boater.
If you purchased this item, Login to write a review.