Only customers who bought this item from 3Gstore can write a review - these are all verified 3Gstore purchases
Date Added: 06/24/2016 by Samuel C. (Payson, UT)
To start with. I have this unit in my semi and the problems I experience are consistent weather I'm parked, driving, or have the unit plugged in at home.
LOVE this product though vary disappointed in the fact that it keeps crapping out.
My first one lasted about 10 months before it started having 3G/4G connection problems. Got it replaced via RMA and I have only had the new one for about 7 months and it is having the same problem with the added problem of massive latency.
My first one I ran through about 200GBs per month on it and the new one about 100GBs per month.
I even have problems loading the user interface some times. I'll be on WiFi and its all crappy so I plug into Ethernet and it work for about 5 minutes and the problem starts again.
It has gotten to the point that I have to restart the BR1 at least 3 times in a 12 hour period if not more and if more than one person is online at one time no one can do any work. Oddly though 2 people can watch Netflix at the same time with out any problem, though I'm betting it works only because of the 2 to 5 minute buffer they have.
Anyway support tickets have been started and so far nothing they have told me to do worked.
I gave this product 3 stars because it is amazing when it does not have problems (5 stars) but if everyone I get has the same problems then I would give it 1 star.
Date Added: 05/31/2016 by John F. (Cleburne,, TX)
5 stars if Ethernet was 1000 mbs
Date Added: 05/27/2016 by John S. (Portland, OR)
Very happy with this device. Worked easily and is big improvement over previous hotspot.
Date Added: 04/29/2016 by Kevin F. (Homer, AK)
I will NEVER shop at 3G store again! Even if they are the only one with an item I want in stock. I called and told them what I was looking to accomplish and the tech recommended the Pepwave MAX BR1 and even gave a guarantee that it would. trying to get it working was very costly to me personally because it took days to go back and forth with the tech department. after many hours of trying I gave up and had to send the MAX BR1 back. They were happy to take it back because what they said would work and it did not... But, they also charged me $115 dollar restocking fee! When I recommend something to my clients and it does not work they don't get charged. 3G store is dead to me, and I will let all my friends know of the waste of time and money it is to use 3G store. The MAX BR1 does not work! Use Amazon they know customer service. If something is wrong they take it back no questions asked and no "restocking fee".. Oh... but I'm sure it really cost $115 to restock the Max BR1 I sent back, in the exact packaging , wrapped just as it came. What a joke!
Kevin, we are really sorry that this didn't work out for you and that you feel the way that you do. The reason your BR1 didn't work for you is that you were trying to use a SIM from your phone and it didn't have the correct data plan on it. We did our best to help you and even got the manufacturer involved to help out, but after leaving you two voicemails and sending you an email requesting that you turn on "remote assistance" so Peplink could help troubleshoot, you were unable or unwilling to do so. Also, you claimed that we never told you about our return policy, but we record all calls and confirmed that 6 minutes into your initial call with us, we clearly explained the policy and you said "OK".
We have sold 1000s of BR1s that work flawlessly (on all carriers). Again, we're sorry things didn't work out for you!
Date Added: 04/25/2016 by Chris T. (Lethbirdge, AB)
Date Added: 04/18/2016 by FERNANDO P. (JACKSONVILLE, FL)
worked as advertised and seller was very responsive. I plan on call them again with additional setup questions and have no doubt that they will respond as good as they did before.
Date Added: 04/18/2016 by Dustun R. (Crownsville, MD)
First road trip has already proven this is worth every dollar I have invested. Fantastic signal strength made internet access smooth and delay free. This is a game changer for those that need to be on the internet.
Date Added: 03/30/2016 by Daniel K. (Sorrento, FL)
I live in a remote area - no DSL/Cable, only ATT LTE, used ATT UNITE hotspot- kept resetting-bought Pepwave max,inserted sim, online in less than 5 minutes. Plus now have whole house WLAN coverage
Date Added: 03/25/2016 by Alan H. (Darlington, SC)
Fantastic piece of hardware!! Wi-Fi coverage is almost unbelievable and no more router/usb reboots! Put this in my parent's 5000+ sq ft country home 3 wks ago and literally have not touched it since. Could not be more pleased. Highest recommendation!
Date Added: 03/11/2016 by Daniel S. (Mount Airy, MD)
I had been using a myfi hotspot as my main internet connection, and finally made the jump to the Pepwave... Great product, easy setup, great signal, great speed, and great traffic management. It's built strong and rugged, and doesn't require any special attention once it's set up. It just works!
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