Sprint EVDO Order Form

Thanks for choosing 3Gstore.com, we look forward to serving you as a customer!

This form is used to order Sprint EVDO Service through 3Gstore.

For info about Sprint's mobile broadband devices, click on tab labeled 'Available Devices'
For answers to many common questions, click on tab labeled 'F.A.Q.'
For details on a section of the form, click on next to section name.

If you have any other questions, please feel free to contact us.
We are available via Email, Live Chat and by phone at 866-3GSTORE - (866-347-8673)

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Device Name & 2yr contract price¹	Operating Systems^{2, 3}	Antenna Types	Form Factor	Routers	Notes⁴
Sierra OverDrive⁶ $99.99 (after $50 rebate)	Vista/XP/7 Mac OSX 10.4.11+	NO cellular antenna	USB/WiFi
Franklin u301⁶ $FREE (after $50 rebate)	Vista/XP/7 Mac OSX 10.4+	NO cellular antenna	USB
Sierra 598U MAKE $50 (after $50 rebate)	Vista/XP/7 Mac OSX 10.4.11+	built-in w/jack	USB	CTR350 CTR500 PHS300 MBR900 MBR1000 MBR1200	Options available
Novatel MiFi 2200 $FREE (after $50 rebate)	Vista/XP Mac OSX, linux (anything w/ wifi)	NO cellular antenna	USB / WiFi	CTR350 CTR500 PHS300 MBR900 MBR1000 MBR1200	Options available
Novatel U760 $19.99 (after $50 rebate)	Vista/XP/2000 Mac OSX 10.4.11+	built-in	USB	CTR350 CTR500 PHS300 MBR900 MBR1000 MBR1200	Options available
Novatel EX720 $29.99 (after $50 rebate) OR (reconditioned) $FREE	Vista/XP Mac OSX 10.4.8+	flip up w/jack	ExpressCard 34 or 54	CTR350⁵ CTR500 PHS300⁵ MBR1000 MBR1200	Options available
Novatel U720 (reconditioned) $FREE	Vista/XP Mac OSX 10.4+	flip up w/jack	USB	CTR350 CTR500 PHS300 MBR900 MBR1000 MBR1200	Options available
Sierra AirCard 402 $69.99 (after $50 rebate)	Vista/XP Mac OSX 10.4+	built-in w/jack	ExpressCard w/ PC Card adapter	CTR350⁵ PHS300⁵ CTR500 MBR900⁵ MBR1000 MBR1200
Sierra AirCard 595 (reconditioned) $FREE	Vista/XP Mac OSX 10.4.8+	built-in w/jack	PCMCIA	MBR1200	Options available
Pantech PX-500 (reconditioned) $FREE	Vista/XP Mac OSX 10.3.9+	flip up w/jack	PCMCIA	MBR1200	Options available

Prices are AFTER carrier discount given to customers who sign up for new 2-yr contract, and AFTER all applicable mail in rebates
Sprint provides limited Mac tech support on SOME devices (not all) and Apple does not provide EVDO support!
Mac user who wants to use Sprint EVDO devices should request 3Gstore's 'PreActivation' Service
Sprint Installation CD's may not work with Windows Vista or Win7! users should order their devices from 3Gstore and request the FREE PreActivation Service.
ALL devices listed support 1xRTT, EVDO Rev-0 and EVDO Rev-A networks.
Aircard 402, EX720 & 597E expresscards work with CradlePoint CTR350 and PHS300 and MBR900 Routers when used with expresscard-to-usb adapter
The U301 and OverDrive are shipped directly from Sprint via UPS overnight at a flat rate of $12

Here are some 'Frequently Asked Questions' (and the answers)

Question: How fast is Sprint's 3G service (EVDO)?
Answer: That will depend on what kind of coverage is available where you need it. Check the 3Gstore coverage tool and see what's available where you want service. Make sure to look at "Data" coverage (it defaults to voice). Orange is Sprint's high speed EVDO service, and Green is their 1xRTT/NationalAccess service.

Average Speeds by type of Network:
1xRTT 50 ~ 100 kbps Download and Upload, bursts to 144 kbps
EVDO Rev-A 600 ~ 1400 kbps Download, bursts to 3 Mbps; 200 ~ 800 kbps Upload, bursts to 1.8 Mbps
There are no guarantees regarding speeds by either carrier. Your speed will vary depending on both the quality of signal you receive at your device and the bandwidth/load at cell tower your device connects to.Average Latency by type of Network:
1xRTT 300-900 ms
EVDO Rev-A 100-400ms
There are no guarantees regarding latency/lag by either carrier. Your latency will vary depending on both the quality of signal you receive at your device and the quality of network along the route your connection follows, to destination server.

Question: How fast is "Sprint 4G" (WiMAX)?
Answer: Answer: Sprint's 4G WiMAX network can provide average download speeds of 3 to 6 Mbps and bursts over 10 Mbps and upload speeds of up to 1Mbps. 4G service is not available everywhere - use the 3Gstore coverage tool to check service at your address.

Question: Is Sprint 3G or 4G service "Unlimited"?
Answer: For 3G, there is no limit to amount of data you can use per month, but overage charges take affect after first 5GB of data per billing month. 4G usage is unlimited.

Question: Are there any other fees involved?
Answer: Sprint will charge a $36 activation fee if this is a new account and $26 if adding a device to an existing account (activation fees appear on your first monthly bill). If you have an existing corporate-liable account, the activation charge is waived on 2 year contracts. In addition to the monthly $59.99 fee, there will be varying state and federal taxes, just as there are on your cell phone plan.

Question: Is there a "Free Trial Period"?
Answer: Sprint provides a 30 day trial for your service, but it is not "Free". If you are not satisfied with your Sprint service, you can cancel within 30 days and not be subjected to their prorated early termination fee. Activation fee (if any) will be refunded by Sprint. You will not be refunded shipping charges. Sprint may also charge you for a partial month of service.

Question: Does 3Gstore have a refund policy?
Answer: All items invoiced by 3Gstore.com such as amplifiers, repeaters, antennas and routers, fall under our 14 day return policy

Question: I already have a Sprint account. Do I still need to provide all my personal information?
Answer: No. However, you will need to provide the EXACT name on the account (it is very important that you provide the correct name that is associated with your account. Please double-check to ensure that your Sprint account isn't under your maiden name, business name, etc), your Sprint mobile number and and account number, as well as your PIN number or your security question and answer so that we may add your new line of service.

Question: How do I establish and obtain a NEW Sprint account?
Answer: Please complete our online order form. The information you supply is completely confidential and is required by Sprint to establish your Sprint account. Please double-check your order to ensure that you have filled out all of the necessary fields; omitting information will delay your order. If you prefer, you can place your order over the phone with one of our EVDO experts by calling 866-3GSTORE mon-fri 9am-7pm CST.

Question: Why do I need to provide my social security number?
Answer: Sprint requires a credit check when setting up a new personal account. This is standard practice and all wireless providers require this when creating a new service contract. Credit is run through Equifax. Should you decide not to provide this information, Sprint may require a large deposit to open your Sprint account, as there will not be any reference for past credit history. Deposits depend on the customer’s credit history and generally start at $100 per line which is typically returned by Sprint as a credit to account after one year of good payment history. Please note that omitting information can delay the processing of your order.

If you are setting up a business account you do NOT need to enter your personal information (see below).

3Gstore values your privacy and ensures that your private information is never shared with anyone but Sprint’s credit system. Our sites utilize advanced security validation (EV SSL) and this is just one of the many advantages to shopping at 3Gstore.com!

Question: What if I want to open a new Sprint business account?
Answer: In order to establish a Sprint business account, you will need to provide your tax ID and complete all the business information in the EVDO order form. You do not need to provide your personal information (social security number, etc) for a business account. Please note that it is not unusual for a new business to require a deposit.

Question: How does the Sprint deposit work?
Answer: If Sprint requests a deposit to set up your account, 3Gstore will contact you before moving forward. Once you approve the deposit, the credit card you provided at the time of your order will be charged the full Sprint deposit amount. After one year of active service, you will receive your full deposit back in the form of credit to your Sprint Account.

Question: Why do I need to create a 6-10 digit security PIN and security question?
Answer: For your protection, Sprint requires you to establish a 6-10 number digit PIN and security question/answer to be able to access your Sprint account. Your PIN cannot contain more than 3 consecutive numbers of a your social security number or tax ID number. Please write your PIN and security answer down in a safe place as you may need it in the future when contacting Sprint.

Question: How do I get my rebate?
Answer: All rebate forms and information will be included in the box when you receive your order, and you can also download the forms here. It is your responsibility to submit the appropriate rebate forms and information to Sprint.

Question: What if I subscribe to a fraud-protection service like Life Lock?
Answer: If you have Life Lock, your order may be delayed due to the extra verification that will take place. After your order is submitted to Sprint credit, someone from Sprint’s credit department will call the customer via the phone number that the customer provided to Life Lock. They will ask a series of questions (e.g., what year did you get your Mastercard, who is your car loan through, who is your home loan through, etc) to verify your identity; once confirmed, we will be notified that we can move forward with your order.

If you have any other questions, please feel free to contact us. We are available via Email, Live Chat and by phone at 866-3GSTORE - (866-347-8673)

Our product knowledge comes not just from personal experience, but because we've sold and supported so much of the product. Because of our sales volume, many of our vendors have taken an interest in us and provide special support that allows us to provide the best possible service to our customers.

We don't know of any company that represents as complete a package as 3GStore does:

actual users of EVDO data devices and options/accessories;
resellers of all EVDO data devices from both major carriers;
expert resellers for EVDO options like routers/antennas/amps;
experienced pre-sales engineering and consultation staff;
online store with (rare) EV SSL certificate;
phone sales/support from 9am to 7pm central time, Monday to Friday;
free post-sale customer support for our entire line of products;
drop-ship capabilities from warehouses in multiple states;
popular EVDO news/portal and user forums websites;
Usually first to get newest devices;
Many special relationships throughout the industry.

Without a doubt, the most important reason to deal with 3Gstore is that our expertise provides our customers with the best possible support.

Contact's Information :

We will use the information provided here as our 'primary contact'. We will direct any questions or communication we have, to the person listed here.

Contact Name:	First: M.I.: Last:
Email Address:
Home Phone:
Work Phone:
Contact me by :

Personal Information :

This information is REQUIRED for NEW personal/consumer accounts.
If your account is a business or existing account, put the word "business" or "existing" into the fields in this section.

Date of Birth:
Social Security # :
Drivers License:	Expires:

Business Information :

This information is REQUIRED for NEW business accounts.
If your account is a personal/consumer account, do NOT fill in this section.

Company Name:
Years in Business:
Federal Tax ID :
Person authorized to sign for Business:

EXISTING Account Info:

If you have an EXISTING Sprint / Nextel account, please fill in fields BELOW. For NEW accounts, SKIP to next section below.
Existing account holders must provide their account PIN number. if you do not know your 6-10 digit pin, please provide your "security question
and answer" in order notes, or we will have to contact you for that information in order to process your order

Account Number:
Account PW/PIN:	(6-10 numbers. see details for more info.)
Last4 TaxID:
Sprint Phone #:

NEW Account Info:

If you are not an existing sprint/nextel account holder then you MUST provide the info in this section or your order will be delayed while we track you down for this info.

You PIN must be 6-10 numbers (no letters!), cannot include 6 or more repeat digits or 6 or more consecutive digits, 4 or more consecutive digits from the SSN or Federal Tax ID on the account, and it cannot be the same as your Sprint phone number or account number.

No new accounts can be created without the information from this section!

Account PIN:	(must be 6-10 numbers, click "show details" to read more before choosing your PIN)
Security Question
Security Answer

Product and Contract Options:

The monthly plan for 3G/4G devices like the U301 and OverDrive is the same price as 3G service, $59.99/mo. 4G usage on this plan is unlimited, but 3G usage is still limited to 5GB/mo with overage charges thereafter.
The U301 and OverDrive are shipped directly from Sprint via UPS overnight at a flat rate of $12; all other devices ship from 3Gstore's warehouse in Cary, IL.
All EVDO plans established on/after 11/02/08 are subject to overage charges. see http://www.evdoinfo.com/content/view/2536/64/
All Sprint devices (except MiFi) are shipped pre-activated to ensure they will not be dead-on-arrival.
The Sprint MiFi incorporates an 'automatic activation' feature and we include Tipsheet to explain it.
Latest rebate forms are available here.
There is a $39.99/mo 2yr contract available for CORPORATE LIABLE accounts. The monthly fee provides 500mb allowance before overage charges.
Insurance is $7/mo with a $50 deductible, and covers device defects as well as damaged or lost devices.
Static IP address can be enabled on business or consumer accounts. more info in this article.
3GStore Re-Certified devices do not have insurance option available.
Embedded EVDO requires that you enter your ESN in the 'Order notes' below.
If you are requesting an upgrade, please provide existing device phone#'s in order notes. We may have to contact you to confirm eligibility.

Service Type:	For more info, click on 'SHOW DETAILS' above^
Quantity	Device You Are Ordering

Data Plan:	59.99/month, 2 Year Plan -- ( overage charges apply after 5GB of 3G usage. read details! )
Insurance:	Decline Accept ($7/mo, $50 deductible)
Static IP Address:	No Yes (adds $3/mo to monthly rate) (more info on static ip address option)

Order Options:

SPECIAL PACKAGE PRICING
The prices listed are after special package discounts available only when bought with an EVDO device on a 2-year service contract. The special pricing listed below reflects INSTANT DISCOUNTS - no rebate is necessary (with the exception of the additional $25 Cradlepoint mail-in rebate)!

$20 off any antenna (Which antenna is best for you?)
AMAZING deals on cradlepoint router packages (Which 3G Router Is Best? ) (EVDO Router Compatibility)
$20 off any amp or repeater.

To order router, amp or other options, please choose from 'tabs' at top of the section.
Note: all routers bought in a package with device on 2yr contract are automatically upgraded to latest firmware and tested before leaving our warehouse. This is normally a $15 upgrade, but you get it free with package purchase!

If you need an item that is not listed anywhere, please specify what you want in 'Special Notes' at bottom of form.

Which antenna is best for you?

note: use Control or Command key to select multiple items

note: use Control or Command key to select multiple items

Which 3G Router Is Best For You?
check out complete EVDO Router Compatibility
Free CTR350 Cigarette Lighter adapter - click here for FULL details.

note: use Control or Command key to select multiple items

note: use Control or Command key to select multiple items

Credit Card Info:

REQUIRED for ALL Orders -- Enter Name exactly as it appears on your credit card)
Credit Card Code is last 3 digit XXX code on back, except AmEx is 4 digit XXXX on front).

Credit Card Type:
Credit Card Number:
Credit Card Expiration:
Credit Card Code:
Name on Credit Card:

Credit Card BILLING Address:

REQUIRED for Credit Card or Sprint Account
MUST match credit card info or else must match Sprint Account, or Sprint will not approve.

Address 1:
Address 2:
City:
State:
Zip:

Shipping Information:

It is 07:12 AM CST in Cary, IL -- The cut off for same day shipping for Sprint orders is 1pm CST. Orders placed BEFORE 1PM are likely to ship same day, but lack of complete information or Sprint Credit Check issues may delay your order. Orders placed after this time are likely to ship the next business day.

The U301 and OverDrive are shipped directly from Sprint via UPS overnight at a flat rate of $12; all other devices ship from 3Gstore's warehouse in Cary, IL.

3Gstore store orders ship via FedEx and you can select FedEx Ground, 2nd day, or Overnight delivery. "Will Call" pickup is available if you are located near Cary - Illinois warehouse (see map). FedEx Saturday delivery is available and the cost depends on your delivery address.

After placing your online order, you should immediately receive an order acknowledgment email that serves to recap your order. Most orders will ship from our Cary - Illinois warehouse. After your order ships, orders from Cary warehouse will be sent a FedEx tracking number to email address we have on file. More Important Shipping and Returns Policy Information

Service Type
Ship to Billing Addess:	(if checked, leave shipping info blank)
Address 1:
Address 2:
City:
State:
Zip:

Additional Information:

EVDO Coverage:

Here is a link to the latest Sprint EVDO Coverage Map tool -> http://coverage.sprintpcs.com/IMPACT.jsp
Note that the map defaults to show "Voice" coverage! Please click "Data" coverage section for proper maps.
Map accuracy is inconsistent. Please make sure the pushpin on map accurately represents address.
Sprint High Speed Broadband is represented by orange color.
Green areas are slower 1xRTT coverage. About 3-6x dialup.
If you aren't sure about what map shows you, feel free to contact us

Computer Info: Please list your computer's Make & Model; Operating system you use; and Slot type you have, if any.
Special Notes: If you want to order something you don't see listed on this form, indicate it here. If you need us to call you, indicate it here.
Referred By: How did you find us? Who referred you to us? If searching online, what term did you search for?

Coverage Research	<-- You must answer this question.
Computer Info
Special Notes:
Referred By:

Service Agreement: General Terms and Conditions of Service

A Para solicitar esta literatura en español, por favor contactar a 1-800-777-4681.

Please note these terms may not be the most current version.  A current version of the terms is available at our website or upon request.

Basic Definitions

In this document: (1) “we,” “us,” “our,” “Nextel,” and “Sprint” mean Sprint Solutions, Inc. and its affiliates doing business as Sprint, Sprint PCS or Nextel; (2) “you,” “your,” “customer,” and “user” mean an account holder or user with us; (3) “Device” means any phone, aircard, mobile broadband device, any other device, accessory or other product we sell to you or that is active on your account with us; and (4) “Service” means our offers, rate plans, options, wireless services or Devices on your account with us.

The Service Agreement

The Service Agreement (“Agreement”) is a contract under which we provide and you accept our Services. In addition to these Terms and Conditions of Service (“Ts&Cs”), there are several parts to the Agreement, including, but not limited to, the Subscriber Agreement you sign or accept, the detailed plan or other information on Services we provide or refer you to during the sales transaction, and any confirmation materials we may provide you.  It is important that you carefully read all of the terms of the Agreement.

Services Covered By These Ts&Cs & Additional Terms

These Ts&Cs apply to our standard wireless Services and any other Service we offer you that references these Ts&Cs. If you are a business customer, your Agreement is exclusively governed by the Standard Terms and Conditions for Communications Service, the Wireless Services Product Annex, and the applicable Product specific terms posted at http://www.sprint.com/ratesandconditions.  Rates and charges are listed in the Service Plans & Rates Guide for business customers and any supplemental materials. Additional terms will apply when you use certain Services, typically those you can access online (for example, picture/video Services, online forums, etc.).  Additional terms will apply to certain Devices and applications (the terms may come from Sprint or a third party) and will be provided with the Device or prior to the use of the application, as applicable. Additional terms will also apply if you activate Services as part of a bundle with another company’s services (for example, cable services, home phone services, etc.). The additional terms for bundled Services may either modify or replace certain provisions in these Ts&Cs, including terms relating to activation, invoicing/payment, and disputing charges. Also, a different dispute resolution provision may apply to services provided by another company (the dispute resolution provisions in this Agreement still apply to our Services). You will be provided details on any additional terms with your selection of any bundled Service.

Our Policies

Services are subject to our business policies, practices and procedures (“Policies”).  You agree to adhere to all of our Policies when you use our Services.  Our Policies are subject to change at anytime with or without notice.

When You Accept The Agreement

You must have the legal capacity to accept the Agreement.  You accept the Agreement when you do any of the following: (a) accept the Agreement through any printed, oral or electronic statement; (b) attempt to or in any way use the Services; (c) pay for the Services; or (d) open any package or start any program that says you are accepting the Agreement when doing so.  If you don’t want to accept the Agreement, don’t do any of these things.

Term Commitments & Early Termination Fees

Many of the Services (for example, Device discounts) that we offer require you to maintain certain Services with us for a minimum term, usually 1 or 2 years (“Term Commitment”).  You will be charged a fee (“Early Termination Fee”) for each line of Service that you terminate early (i.e., prior to satisfying the Term Commitment) or for each line of Service that we terminate early for good reason (for example, violating the payment or other terms of the Agreement) but such Early Termination Fee may be prorated based on your remaining Term Commitment. Early Termination Fees are a part of our rates. Your exact Term Commitment and Early Termination Fee may vary based on the Services you select and will be disclosed to you during the sales transaction. Carefully review any Term Commitment and Early Termination Fee requirements prior to selecting Services.  After you have satisfied your Term Commitment, your Services continue on a month-to-month basis without any Early Termination Fee, unless you agree to extend your Term Commitment or agree to a new Term Commitment. As explained directly below, there are instances when you will not be responsible for an Early Termination Fee for terminating Services early.

When You Don’t Have To Pay An Early Termination Fee

You aren’t responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below.

Our Right To Change The Agreement & Your Related Rights

We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes, and may provide you notice of non-material changes, in a manner consistent with this Agreement (see “Providing Notice To Each Other Under The Agreement” section).  If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made.  If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.

Our Right To Suspend Or Terminate Services

We can, without notice, suspend or terminate any Service at any time for any reason, including, but not limited to: (a) late payment; (b) exceeding an Account Spending Limit; (c) harassing/threatening/abusing/offending our employees or agents; (d) providing false information; (e) interfering with our operations; (f) using/suspicion of using Services in any manner restricted by or inconsistent with the Agreement; (g) breaching the Agreement or failing to follow our Policies; (h) providing false, inaccurate, dated or unverifiable identification or credit information, or becoming insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications; (j) failing to use our Services for  an extended period of time; (k) failing to maintain an active Device in connection with the Service; or (l) if we believe the action protects our interests, any customer’s interests or our network.

Your Right To Change Services & When Changes Are Effective

The account holder can typically change Services upon request.  In some instances, changes may be conditioned on payment of an Early Termination Fee or certain other charges, or they may require a new Term Commitment.  Changes to Services are usually effective at the start of the next full invoicing cycle. If the changes take place sooner, your invoice may reflect pro-rated charges for your old and new Services. We may, but are not obligated to, provide you the opportunity to authorize someone else to make changes to your Services, which will include the authority to make changes that will extend your Term Commitment. You are responsible for any changes to your Services made by a person you authorize and those changes will be treated as modifications to this Agreement.

Your Right To Terminate Services

You can terminate Services at any time by calling us and requesting that we deactivate all Services. In addition, if you return or provide your Device to Sprint and fail to either deactivate service on the Device or activate another Device in connection with your Service, we reserve the right to terminate your Service, and if you are subject to a Term Commitment, you may be charged all or part of an Early Termination Fee. You are responsible for all charges billed or incurred prior to deactivation. If Services are terminated before the end of your invoicing cycle, we won’t prorate charges to the date of termination and you won’t receive a credit or refund for any unused Services. Except as provided above, you must also pay us an Early Termination Fee for each line of Service that you terminate early.

Credit Checks & Credit Information

We agree to provide you Services on the condition you have and maintain satisfactory credit according to our standards and policies. You agree to provide information we may request or complete any applications we may provide you to facilitate our review. We rely on the credit information you furnish, credit bureau reports or other data available from commercial credit reference services, and other information (such as payment history with us) to determine whether to provide or continue to provide you Services. The Services we offer you can vary based on your credit history. We may at any time, based on your credit history, withdraw or change Services, or place limits or conditions on the use of our Services. You agree to provide us updated credit information upon request. We may provide your payment history and other account billing/charge information to any credit reporting agency or industry clearinghouse.

Account Spending Limits (“ASL”)

An ASL is a temporary or permanent limit (typically based on credit history, payment history, or to prevent fraud) we place on the amount of unpaid charges you can accumulate on your account, regardless of when payment on those charges is due. We reserve the right to determine which charges count towards an ASL. If you have an ASL, we may suspend your Services without prior notice if your account balance reaches the ASL, even if your account is not past due. We may impose or increase an ASL at any time with notice. An ASL is for our benefit only and should not be relied on by you to manage usage.

Deposits & Returning Deposits

We may at any time require a deposit, as a guarantee of payment, for you to establish or maintain Service (“Deposit”).  By providing us a Deposit, you grant us a security interest for all current or future amounts owed to us. We may change the Deposit at any time with notice. You can’t use a Deposit to make or delay payments. The Deposit, the length of time we hold the Deposit, and changes to the Deposit are determined based on your credit history, payment history and other factors. Unless prohibited by law, we may mix Deposits with our other funds and it won’t earn interest and we reserve the right to return the Deposit as a credit on your invoice at anytime. If your Services are terminated for any reason, we may keep and apply your Deposit to any outstanding charges. We’ll send any remaining portion of the Deposit to your last known address within 90 days after your final invoice – if it is returned to us, we will forward it on to the appropriate state authorities to the extent required by law.

Restrictions On Using Services

You can’t use our Services: (a) in a way that could cause damage or adversely affect any of our other customers or our reputation, network, property or Services; or (b) in any way prohibited by the terms of our Services, the Agreement or our Policies. You cannot in any manner resell the Services to another party.  See our Acceptable Use Policy and Visitor Agreement, which is available on our website, for additional restrictions on the use of our Services.

Your Device, Number & E-mail Address; Caller ID

We don’t manufacture any Device we might sell to you or that is associated with our Services, and we aren’t responsible for any defects, acts or omissions of the manufacturer. The only warranties on your Device are the limited warranties given to you by the manufacturer directly or that we pass through. Your Device is designed to be activated on the Sprint network and in other coverage areas we make available to you.  As programmed, it will not accept wireless service from another carrier. Except for any legal right you may have to port/transfer your phone number to another carrier, you have no and cannot gain any (for example, through publication, use, etc.) proprietary, ownership or other rights to any phone number, identification number, e-mail address or other identifier we assign to you, your Device or your account. We’ll notify you if we decide to change or reassign them. Your CDMA Sprint PCS phone has a software programming lock that protects certain of the handset's operating parameters against unauthorized reprogramming. If you wish to obtain the software program lock code for your CDMA Sprint PCS phone, please visit Sprint.com or call 1-888-211-4727 for information and eligibility requirements.

Porting/Transferring Phone Numbers

We don’t guarantee that number transfers to or from us will be successful. If you authorize another carrier to transfer a number away from us, that is considered a request by you to us to terminate all of the Services associated with that number. You’re responsible for all charges billed or incurred prior to deactivation and for any applicable Early Termination Fees.

Coverage; Where Your Device Will Work; Service Speeds

Our coverage maps are available at our stores and on our website. The specific network coverage you get will depend on the radio transmissions your Device can pick up and Services you’ve chosen. Our coverage maps provide high level estimates of our coverage areas when using Services outdoors under optimal conditions. Coverage isn’t available everywhere and Service speeds are not guaranteed.  Service speeds may depend on the Service purchased.  Actual speeds will vary. Estimating wireless coverage, signal strength and Service speed is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control (network problems, network or internet congestion, software, signal strength, your Device, structures, buildings, weather, geography, topography, server speeds of the websites you access, etc.), may result in dropped and blocked connections, slower Service speeds, or otherwise impact the quality of Service. Services that rely on location information, such as E911 and GPS navigation, depend on your Device’s ability to acquire satellite signals (typically not available indoors) and network coverage.  While your Device is receiving a software update, you may be unable to use your Device in any manner until the software update is complete.

Roaming

The term “roaming” typically refers to coverage on another carrier’s network that we may make available to you based on our agreements with other carriers.  These agreements may change from time to time and roaming coverage is subject to change.  Your ability to receive roaming coverage depends on the radio transmissions your Device can pick up and the availability of roaming coverage.  We make no guaranty that roaming coverage will be available. Roaming coverage may exist both within and outside our network coverage areas. Your Device will generally indicate when you’re roaming. Depending on your Services, separate charges or limits on the amount of minutes used while roaming may apply. Certain Services may not be available or work the same when roaming (including data Services, voicemail, call waiting, etc.).

About Data Services & Content

Our data Services and your Device may allow you to access the internet, text, pictures, video, games, graphics, music, email, applications, sound and other materials (“Data Content”) or send Data Content elsewhere. Some Data Content is available from us or our vendors, while other Data Content can be accessed from others (third party websites, games, ringers, etc.). We make absolutely no guarantees about the Data Content you access on your Device. Data Content may be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent or objectionable. You’re solely responsible for evaluating the Data Content accessed by you or anyone on your account. We strongly recommend you monitor data usage by children/minors. Data Content from third parties may also harm your Device or its software. To protect our network, Services, or for other reasons, we may place restrictions on accessing certain Data Content (such as certain websites, applications, etc.), impose separate charges, limit throughput or the amount of data you can transfer, or otherwise limit or terminate Services. If we provide you storage for Data Content you have purchased, we may delete the Data Content with notice or place restrictions/limits on the use of storage areas. You may not be able to make or receive voice calls while using data Services.  Data Content provided by our vendors or third parties is subject to cancellation or termination at any time without notice to you and you may not receive a refund for any unused portion of the Data Content.

Specific Terms & Restrictions On Using Data Services

In addition to the rules for using all of our other Services, unless we identify the Service or Device you have selected as specifically intended for that purpose (for example, wireless routers, Data Link, etc.), you can’t use our data Services: (1) with server devices or host computer applications, or other systems that drive continuous heavy traffic or data sessions; (2) as a substitute or backup for private lines or frame relay connections; or (3) for any other unintended use as we determine in our sole discretion.  We reserve the right to limit, suspend or constrain any heavy, continuous data usage that adversely impacts our network performance or hinders access to our network.  If your Services include web or data access, you also can’t use your Device as a modem for computers or other equipment, unless we identify the Service or Device you have selected as specifically intended for that purpose (for example, with “phone as modem” plans, Sprint Mobile Broadband card plans, wireless router plans, etc.).

Activation & Miscellaneous Charges

Based on our Policies, we may charge activation, prepayment, reactivation, program or other fees to establish or maintain Services. Certain transactions may also be subject to a charge (for example, convenience payment, changing phone numbers, handset upgrades, etc.). You will be provided notice of these types of fees before we complete the requested transaction.

Account & Service Charges

You are responsible for all charges associated with your account and the Services on your account, no matter who adds or uses the Services. Charges include, but are not limited to, the monthly recurring charges, usage charges, charges for additional services, taxes, surcharges and fees associated with your Services. These charges are described or referred to during the sales transaction, in our marketing materials, and in confirmation materials we may send to you.  Depending on your Services, charges for additional services may include operator and directory assistance, voicemail, call forwarding, data calls, texts and web access.  If you (the account holder) allow end users to access or use your Devices, you authorize end users to access, download and use Services. For Services offered on a per-day basis, you will generally be charged for use before or at the time of use.  In certain instances, we may charge at some point after you use the Services.  Services offered on a per-day basis end 24 hours after Service is initiated.  You may have the opportunity to purchase Services on a subscription basis where we assess “subscription charges” – charges that allow you access to the Services and/or provide you a certain amount of use of the Services for a defined period of time. Depending on your Service, certain types of subscription charges may be assessed automatically upon activation and automatically assessed for subsequent subscription periods.  Subscription services offered on a recurring basis do not end until terminated by you or us.  Subscription charges for recurring Services occur at the beginning of each bill cycle.  Information regarding your bill cycle for subscription Services will be provided when you order the Services.

How We Calculate Your Charges For Billing Purposes

Regular Voice Calls: We round up partial minutes of use to the next full minute. Time starts when you press “Talk” or your Device connects to the network and stops when you press “End” or the network connection otherwise breaks. You’re charged for all calls that connect, even to answering machines. You won’t be charged for unanswered calls or if you get a busy signal.  For incoming calls answered, you’re charged from the time shortly before the Device starts ringing until you press END or the network connection otherwise breaks. If charges vary depending on the time of day that you place or receive calls (for example, Nights and Weekend plans), you’re charged for the entire call based on the rate that applies to the time period in which the call starts.

Walkie-Talkie Charges: Charges for walkie-talkie calls are billed to the person who starts the call and calculated by multiplying the duration of the call by the applicable rate and number of participants. You’re charged at least 6 seconds of airtime for each call you start; subsequent communications in the same call are rounded up to and billed to the next second. Time begins when you press any button to start a walkie-talkie call and ends approximately 6 seconds after completion of a communication to which no participant responds – subsequent walkie-talkie communications are considered new calls. Depending on your plan, nationwide, international or group walkie-talkie calls may use the local walkie-talkie minutes in your plan and result in additional charges. Responses to call alert transmissions are treated as new walkie-talkie transmissions even when responding within 6 seconds of receiving the alert. Walkie-talkie billing methods are subject to change as we introduce new walkie-talkie Services.

Data Usage: Unless we specifically tell you otherwise, data usage is measured in bytes, kilobytes, megabytes, and gigabytes – not in minutes/time. 1024 bytes equals 1 kilobyte (“KB”), 1024 KB equals 1 megabyte, and 1024 megabytes equals 1 gigabyte. Bytes are rounded up to kilobytes, so you will be charged at least 1 KB for each data usage session (“data session”). Rounding occurs at the end of each data session, and sometimes during a data session.  Depending on your data Services, usage may be charged against an allowance or on a fixed price per KB, and you may be subject to limitations on the amount of data usage. If you are charged on a fixed price per KB, any fractional cents will be rounded up to the next cent. You are charged for all data directed to your Device’s internet address, including data sessions you did not initiate and for incomplete transfers.  As long as your Device is connected to our data network, you may incur data charges. Examples of data you will be charged for includes the size of a requested file or Data Content (game, ringer, etc.), web page graphics (logos, pictures, banners, advertisement, etc.), additional data used in accessing, transporting and routing the file on our network, data from partial or interrupted downloads, re-sent data, and data associated with unsuccessful attempts to reach websites or use applications. These data charges are in addition to any charges for the Data Content itself (game, ringer, etc.). Data used and charged to you will vary widely, even between identical actions or data sessions. Estimates of data usage – for example, the size of downloadable files – are not reliable predictors of actual usage. Your bill won’t separately list the number of KB attributed to a specific action/data session.

Your Bill

Your bill provides you notice of your charges. It reflects monthly recurring charges (usually billed one bill cycle in advance) and usage/transaction specific charges (usually billed in the bill cycle in which they’re incurred). Some usage charges, such as those that depend on usage information from a third party, may be billed in subsequent bill cycles and result in higher than expected charges for that month. Bill cycles and dates may change from time to time. Your bill may also include other important notices (for example, changes to this Agreement, to your Service, legal notices, etc.). Your paper bill may not include itemized billing detail. More specific billing information is available online. Paper bills with itemized detail may be subject to an additional charge.  Unless prohibited by law, other charges (for example, data Services or taxes and surcharges) will not include itemized detail but will be listed as total charges for a category. If you choose internet billing, you will not receive paper bills.

Your Payments; Late Fees

Payment is due in full as stated on your bill. If we do not receive payment in full by the date specified on your bill, a late payment charge, which may be charged at the highest rate permissible by law, may be applied to the total unpaid balance.  We may also charge you any costs we pay to a collection agency to collect unpaid balances from you. If we bill you for amounts on behalf of a third party, payments received are first applied to our charges. You may be charged additional fees for certain methods of payment.  We may charge you, up to the highest amount permitted by law, for returned checks or other payments paid by you and denied for any reason by a financial institution. Acceptance of payments (even if marked “paid in full”) does not waive our right to collect all amounts that you owe us. We may restrict your payment methods to cashier’s check, money order, or other similar secure form of payment at any time for good reason.

Taxes & Government Fees

You agree to pay all federal, state and local taxes, fees and other assessments that we’re required by law to collect and remit to the government on the Services we provide to you.  These charges may change from time to time without advance notice. If you’re claiming any tax exemption, you must provide us with a valid exemption certificate. Tax exemptions generally won’t be applied retroactively.

Surcharges

You agree to pay all surcharges (“Surcharges”), which may include, but are not limited to: Federal Universal Service, various regulatory charges, Sprint administrative charges, gross receipts charges, and charges for the costs we incur in complying with governmental programs.  Surcharges are not taxes and are not required by law.  They are rates we choose to collect from you and are kept by us in whole or in part. The number and type of Surcharges may vary depending upon the location of the billing address of the Device and can change over time.  We determine the rate for these charges and these amounts are subject to change as are the components used to calculate these amounts.  We will provide you notice of any changes to Surcharges in a manner consistent with this Agreement (see “Providing Notice To Each Other Under The Agreement” section). However, since some Surcharges are based on amounts set by the government or based on government formulas, it will not always be possible to provide advance notice of new Surcharges or changes in the amount of existing Surcharges.  Information on Surcharges is provided during the sales transaction and is available on our website.

Disputing Charges - You Must Still Pay Undisputed Charges

Any dispute to a charge on your bill must be made within 60 days of the date of the bill that initially contained the charge. Disputes can only be made by calling or writing us as directed on your invoice or elsewhere. You accept all charges not properly disputed within the above time period – undisputed charges must still be paid as stated on your bill.

Protecting Our Network & Services

We can take any action to: (1) protect our network, our rights and interests, or the rights of others; or (2) optimize or improve the overall use of our network and Services.  Some of these actions may interrupt or prevent legitimate communications and usage – for example, message filtering/blocking software to prevent SPAM or viruses, limiting throughput, limiting access to certain websites, applications or other Data Content, prohibitions on unintended uses (for example, use as a dedicated line, or use as a monitoring service), etc.  For additional information on what we do to protect our customers, network, Services and equipment, see our Acceptable Use Policy and Visitor Agreement at our website.

Your Privacy

Our Privacy Policy is available on our website.  To review the policy, visit www.sprint.com/legal/privacy.html.  This policy may change from time to time, so review it with regularity and care.

Call Monitoring:  To ensure the quality of our Services and for other lawful purposes, we may monitor or record calls between us (for example, your conversations with our customer service or sales departments).

Authentication and Contact: You (the accountholder) may password protect your account information by establishing a personal identification number (“PIN”).  You may also set a backup security question and answer in the event you forget your PIN.  You agree to protect your PIN, passwords and other account access credentials like your backup security question from loss or disclosure.  You further agree that Sprint may, in our sole discretion, treat any person who presents your credentials for account access as you or an authorized user on the account for disclosure of information or changes in Service.  You agree that we may contact you for Service related reasons through the contact information you provide, through the Services or Devices to which you subscribe or through other available means, including text message, email, fax, recorded message, mobile, residential or business phone, or mail.

CPNI:  As we provide telecommunications products and Services to you (the account holder), we develop information about the quantity, technical configuration, type and destination of telecommunications products and Services you use, as well as some other information found on your bill (“CPNI”).  Under federal law, you have the right, and we have a duty, to protect the confidentiality of your CPNI.  For example, we implement safeguards that are designed to protect your CPNI, including authentication procedures when you contact us.  For some accounts with a dedicated Sprint representative, we may rely on contacting your pre-established point of contact as the standard authentication measure.

Third Party Applications:  If you use a third party application, the application may access, collect, use or disclose your personal information or require Sprint to disclose your information, including location information (when applicable), to the application provider or some other third party. If you access, use or authorize third party applications through the Services, you agree and authorize Sprint to provide information related to your use of the Services or the application(s).  You understand that your use of third party applications is subject to the third party’s terms and conditions and policies, including its privacy policy.

Information on Devices: Your Device may contain sensitive or personal information.  Sprint is not responsible for any information on your Device, including sensitive or personal information.  If possible, you should remove or otherwise safeguard any sensitive or personal information when your Device is out of your possession or control, including, but not limited to, relinquishing, exchanging, returning or recycling your Device.  By submitting your Device to us, you agree that our employees, contractors or vendors may access all of the information on your Device.

Location Based Services

Our network generally knows the location of your Device when it is outdoors and/or turned on.  By using various technologies to locate your Device, we can provide enhanced emergency 911 services, and optional location-sensitive services provided by us or a third party.  Network coverage or environmental factors (such as structures, buildings, weather, geography, landscape, and topography) can significantly impact the ability to access your Device’s location information and use of location-sensitive services.

You agree that any authorized user may access, use or authorize Sprint or third party location sensitive applications through the Services.  You understand that your use of such location sensitive applications is subject to the application's terms and conditions and policies, including its privacy policy. If you activate location sensitive services for devices used by other authorized users, you agree to inform the authorized user(s) of the terms of use for location sensitive applications and that the Device may be located. For additional information on location-sensitive services, see our Privacy Policy at our website.

911 Or Other Emergency Calls

Public Safety Officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information.  Unlike traditional wireline phones, depending on a number of factors (for example, whether your Device is GPS enabled, where you are, whether local emergency service providers have upgraded their equipment, etc.), 911 operators may not know your phone number, your location or the location of your Device. In certain circumstances, an emergency call may be routed to a state patrol dispatcher or alternative location set by local emergency service providers.  Enhanced 911 service (“E911”), where enabled by local emergency authorities, uses GPS technology to provide location information.  Even when available, however, E911 does not always provide accurate location information.  If your Device is indoors or for some other reason cannot acquire a satellite signal, you may not be located.  Some Devices have a safety feature that prevents use of the keypad after dialing 911 – you should follow voice prompts when interacting with emergency service providers employing IVR systems to screen calls.

If Your Device Is Lost or Stolen

Call us immediately if your Device is lost or stolen because you may be responsible for usage charges before you notify us of the alleged loss or theft. A lost or stolen Device does not reduce or remove your Term Commitment.  You will remain liable for any monthly recurring charges associated with the Service on your Device after you notify us of the alleged loss or theft.  You agree to cooperate if we choose to investigate the matter (provide facts, sworn statements, etc.). We may not waive any Early Termination Fees if you choose to terminate Services as a result of loss or theft of your Device.

Disclaimer of Warranties

We make NO representations or warranties, express or implied, including (to the extent allowed by law) any implied warranty of merchantability, non-infringement or fitness for a particular purpose concerning your Services (including your Device). We don’t promise uninterrupted or error-free Services and don’t authorize anyone to make warranties on our behalf.

You Agree We Are Not Responsible For Certain Problems

You agree that neither we nor our vendors, suppliers or licensors are responsible for any damages resulting from: (a) anything done or not done by someone else; (b) providing or failing to provide Services, including, but not limited to, deficiencies or problems with a Device or network coverage (for example, dropped, blocked, interrupted Services, etc.); (c) traffic or other accidents, or any health-related claims relating to our Services; (d) Data Content or information accessed while using our Services; (e) an interruption or failure in accessing or attempting to access emergency services from a Device, including through 911, Enhanced 911 or otherwise; (f) interrupted, failed, or inaccurate location information services, (g) information or communication that is blocked by a spam filter, (h) damage to your Device or any computer or equipment connected to your Device, or damage to or loss of any information stored on your Device, computer, equipment, or Sprint storage space from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video or audio; or (i) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war, terrorism or government orders or acts.  You should implement appropriate safeguards to secure your Device, computer or equipment and to back-up your information stored on each.

You Agree Our Liability Is Limited - No Consequential Damages

To the extent allowed by law, our liability for monetary damages for any claims you may have against us is limited to no more than the proportionate amount of the Service charges attRibutable to the affected period. Under no circumstances are we liable for any incidental, consequential, punitive or special damages of any nature whatsoever arising out of or related to providing or failing to provide Services in connection with a device, including, but not limited to, lost profits, loss of business, or cost of replacement products and services.

DISPUTE RESOLUTION

We Agree To First Contact Each Other With Any Disputes

We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution.  We agree to contact each other as described in the Providing Notice to Each Other Under The Agreement section of the Ts&Cs.

Instead Of Suing In Court, We Each Agree To Arbitrate Disputes

We each agree to finally settle all disputes (as defined and subject to any specific exceptions below) only by arbitration. In arbitration, there’s no judge or jury and review is limited. However, just as a court would, the arbitrator must honor the terms and limitations in the Agreement and can award the same damages and relief, including any attorney’s fees authorized by law. The arbitrator’s decision and award is final and binding, with some exceptions under the Federal Arbitration Act (“FAA”), and judgment on the award may be entered in any court with jurisdiction. We each also agree as follows:

(1) “Disputes” are any claims or controversies against each other related in any way to our Services or the Agreement, including, but not limited to, coverage, Devices, privacy, or advertising, even if it arises after Services have terminated – this includes claims you bring against our employees, agents, affiliates or other representatives, or that we bring against you.

(2) If either of us wants to arbitrate a dispute, we agree to send written notice to the other providing a description of the dispute, previous efforts to resolve the dispute, all supporting documents/information, and the proposed resolution. Notice to you will be sent as described in the Providing Notice to Each Other Under The Agreement section of the Ts&Cs and notice to us will be sent to: General Counsel; Arbitration Office; 2001 Edmund Halley Drive VARESP0513-502; Reston, Virginia 20191.  We agree to make attempts to resolve the dispute.  If we cannot resolve the dispute within forty-five (45) days of receipt of the notice to arbitrate, then we may submit the dispute to formal arbitration.

(3) The FAA applies to this Agreement and arbitration provision. We each agree the FAA’s provisions, not state law, govern all questions of whether a dispute is subject to arbitration.

(4) Unless we each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and will take place in the county of the last billing address of the Device. We will agree on the arbitrator, and if we cannot agree, then the arbitrator will be appointed by the court as provided by the FAA.

(5)  The arbitration will be governed by the arbitration rules selected by the Arbitrator.  The federal or state law that applies to the Agreement will also apply during the arbitration.

(6) We each agree not to pursue arbitration on a classwide basis. We each agree that any arbitration will be solely between you and us (not brought on behalf of or together with another individual’s claim).  If for any reason any court or arbitrator holds that this restriction is unconscionable or unenforceable, then our agreement to arbitrate doesn’t apply and the dispute must be brought in court.

(7) We each are responsible for our respective costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration. However, we will cover any arbitration administrative or filing fees above: (a) $25 if you are seeking less than $1,000 from us; or (b) the equivalent court filing fees for a court action in the appropriate jurisdiction if you are seeking $1,000 or more from us.

Exceptions To Our Agreement To Arbitrate Disputes

Either of us may bring qualifying claims in small claims court.  In addition, this arbitration provision does not prevent you from filing your dispute with any federal, state or local government agency that can, if the law allows, seek relief against us on your behalf.

No Class Actions

To the extent allowed by law, we each waive any right to pursue disputes on a classwide basis; that is, to either join a claim with the claim of any other person or entity, or assert a claim in a representative capacity on behalf of anyone else in any lawsuit, arbitration or other proceeding.

No Trial By Jury

To the extent allowed by law, we each waive any right to trial by jury in any lawsuit, arbitration or other proceeding.

Indemnification

You agree to indemnify, defend and hold us harmless from any claims arising out of your actions, including, but not limited to, your use of the Service and any information you submit, post, transmit or make available via the Service, failing to provide appropriate notices regarding location-sensitive services (see “Location Based Services” section), failure to safeguard your passwords, backup question to your shared secret question or other account information, or violating this Agreement or any policy referenced in this Agreement, any applicable law or regulation or the rights of any third party.

Providing Notice To Each Other Under The Agreement

Except as the Agreement specifically provides otherwise, you must provide us notice by calling or writing us as instructed on your invoice. We will provide you notice through one or more of the following: in your bill, correspondence to your last known billing address, to any fax number or e-mail address you’ve provided us, by calling you on your Device or any other phone number you’ve provided us, by voice message on your Device or any other phone number you’ve provided us, or by text message on your Device.

Other Important Terms

Subject to federal law or unless the Agreement specifically provides otherwise, this Agreement is governed solely by the laws of the state encompassing the billing address of the Device, without regard to the conflicts of law rules of that state.  If either of us waives or doesn’t enforce a requirement under this Agreement in an instance, we don’t waive our right to later enforce that requirement. Except as the Agreement specifically provides otherwise, if any part of the Agreement is held invalid or unenforceable, the rest of this Agreement remains in full force and effect. This Agreement isn’t for the benefit of any 3rd party except our corporate parents, affiliates, subsidiaries, agents, and predecessors and successors in interest. You can’t assign the Agreement or any of your rights or duties under it. We can assign the Agreement. You cannot in any manner resell the Services to another party.  The Agreement and the documents it incorporates make up the entire agreement between us and replaces all prior written or spoken agreements – you can’t rely on any contradictory documents or statements by sales or service representatives.  The rights, obligations and commitments in the Agreement that, by their nature, would logically continue beyond the termination of Services (including, but not limited to, those relating to billing, payment, 911, dispute resolution, no class action, no jury trial), survive termination of Services.

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