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Warranties and Licenses for Cradlepoint Consumer Routers

Cradlepoint offers a variety of add-ons and upgrades to protect and enhance your router. Unless otherwise noted, the below options are compatible with the MBR1200B, MBR95, CBR400, and CBR450 routers.

There is a setup fee of $10 for all warranty/license items (you will see this fee in your cart at checkout). If you are purchasing multiple warranties/licenses, you will only be charged the fee ONCE, and if you order more than 5, this fee is WAIVED.

To order add-ons for the Cradlepoint MBR1400, ARC MBR1400, CBA750, ARC CBA750, IBR600, IBR650, or AER 2100, click here

Extended Warranties: Cradlepoint provides a one-year standard warranty at no additional charge. This warranty period can be extended if desired (the two-year warranty option gives you an additional year on top of the standard one year for a total of two years of warranty protection, the three-year warranty option gives you an additional two years for a total of three years, and the five year option gives you an additional four years for a total of five years).

CradleCare Support: CradleCare Premier are support packages give users access to Cradlepoint's tech support resources:

  • Unlimited Technical Support Center assistance (6am-6pm MST, 5 days a week)
  • Emergency 24/7 technical phone support
  • Guaranteed response times
  • Online video based training sessions
  • Router bug fixes and feature upgrades
  • Modem firmware upgrades
  • Advanced replacement, next-day parts replacement (max 5 years from purchase of hardware)
  • Dedicated assigned account engineer (for networks with more than 50 sites)
  • Enterprise engineering resources for network design and best practices implementation as your needs evolve
  • Priority consideration of future feature requests and beta trials
  • Our unprecedented access to major wireless carrier support organizations

Enterprise Cloud Manager (NOT available for MBR95): Enterprise Cloud Manager (ECM) allows customers to easily manage multiple Cradlepoint routers across their network from one central Cloud-based portal. This can save admins time with firmware updates and applying custom configurations and also allows reports to be generated with a variety of different filters. In addition to these features, admins can also create sub-accounts with varying levels of access for technicians and other administrators. read more about ECM