Sierra Wireless offers a variety of management and support licenses for their routers.
Extended Warranty: The ES, GS, LS, MP, and RV series routers include a 3-year warranty which can be extended to 5 years if desired.
AirLink Management Service (ALMS): The AirLink Management Service is a secure cloud- based device management application that makes it easy to deploy, monitor and upgrade any number of wireless devices remotely.
AirLink Support: The AirLink Support offerings are tailored to give your organization the right level of coverage, and deliver the peace of mind that an investment in Sierra Wireless products is supported by the team that knows them best. If AirLink support isn’t right for you, your authorized Sierra Wireless Reseller will continue to support your organization as they always have.
FEATURES OF AIRLINK SUPPORT:
AIRLINK SUPPORT BENEFITS
PREFERRED: Our highest-value offering, Preferred AirLink Support, is developed for customers with large mission-critical applications that need the highest level of support available. Combining responsive customer support with cloud-based network management tools, extended hardware support and on-going enterprise network support, Preferred AirLink Support is a comprehensive offering delivered by Sierra Wireless experts.
CLASSIC: Classic AirLink Support delivers the same high-level of customer support and access to the same network management tools as Preferred AirLink Support, but is designed for organizations that have smaller, less complex environments, or don’t require 24/7 access or extended hardware support. Delivered by the same team of Sierra Wireless experts, AirLink Support Classic delivers exceptional value.