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What is Verizon One Talk?

One Talk from 5Gstore

What is Verizon One Talk?

In this age of hyper-connectivity, you need to be able to field business communications at any place and at any time. Verizon One Talk provides a smart communications solution for small- and medium-sized businesses.

One Talk is a multi-line telephone solution that can help employees who work in an office, are on the go, are remote or are a combination of both. Your mobile telephone number is shared across multiple devices, giving you access to calls and business telephone features on any of your common devices like smartphones, tablets and Verizon One Talk desk phones.

As a mobile-first VOIP solution, One Talk means you never have to miss an important call again. Verizon’s One Talk allows you to deploy an “office of the future” with streamlined communication that puts your business’s best foot forward. 

With features like Verizon Auto Attendant, Call Queue, Mobile App, Desktop App, Hunt Group and more, Verizon One Talk means that anyone in an organization can work remotely or in the office — without compromising their availability by phone. Wherever employees happen to be, they will always be within reach and will have an automated receptionist at their service. Communication with your business and clients is seamless with the Call Move feature, which lets you start a call on one device and finish it from another.

 


One Talk Overview

Can I use my existing desk phones with One Talk?

No, One Talk requires new desk phones from Verizon. There are several different desk phone options to choose from, some of which include touch screens, Bluetooth, eSIM and ethernet support. A variety of accessories are also available, including wired and wireless headsets.

One Talk Desk Phones

One Talk Desk Phones

Can I use my existing telephone number as my One Talk number?

Yes, you can use existing mobile or landline numbers as your One Talk phone number. There are a few limitations when porting existing Verizon mobile numbers and 800 numbers. Contact 5Gstore for more details about porting these types of numbers.

What are some of the available One Talk features?

  • Hunt Groups: Set rules for directing incoming calls to the first available line in the pre-defined One Talk users/lines group.
  • Automated Receptionist (AR): Presents incoming callers with a greeting and options to choose from (press “1” for sales, etc.) and routes calls accordingly.
  • Call Forwarding and Group Forwarding: Forward calls to an incoming One Talk line (or group of lines) to a phone number of your choice. This can be either for every call, only when the line is busy, when there's no answer or selectively based on the criteria that the One Talk user defines.
  • Music On Hold: Plays custom or default music when a caller is placed on hold or parked.
  • Six-Way Conference Calling: Expand a call to include up to six participants without needing a conference bridge.
  • Scheduled Hours: Define office hours of operation and holidays to utilize different call-management features based on your schedule.
  • Mobile App: Utilize your smartphone as a One Talk phone.
  • Desktop App: Utilize your Windows® PC or Apple® Mac® as a One Talk phone.
  • Call Queues: Route incoming calls to up to 40 One Talk lines to a queue. Included routing options are Circular and Weighted.
  • Reporting & Analytics: Analyze One Talk usage with reports for detailed call history, hunt groups, Auto Receptionist and call volume.

These are just several of the useful features that One Talk has to offer. In total, there are over 50 features to help improve customer experience and productivity, as well as optimize collaboration within your business.

Mobile Application

 


Can I use my existing telephone jack for my One Talk desk phone?

No, One Talk phones require an ethernet connection to plug in the cable provided with the phone. One Talk is an IP phone that does not run on POTS (plain old telephone service) lines. The One Talk desk phone connects to the LAN port on your router, just like a computer or network printer.


Connecting to the Network

If you only have one ethernet connection where you want to use the One Talk desk phone, that connection can be shared by using the internet port and PC port on the desk phone. If this option doesn’t meet your needs, alternative options are available. Contact 5Gstore to discuss these options.

How much does One Talk Cost?

The price for One Talk is typically $25/month per user. If you only add the One Talk dialer to your Android device or iOS Basic Dialer with no shared endpoints on the same mobile line, the price is $15/month. Auto Receptionists are $20/month. Hunt Group numbers are free of charge. Contact us (see below to get started) for a complete quote including all the necessary equipment and features.

How do I get started?

 

Visit 5Gstore.com/onetalk for more information! You can also reach out to an expert at 5Gstore to help determine if One Talk is right for your business. Visit our Contact Us page. We are available by phone during business hours. To email us, fill out the contact request form. We’ll get back to you quickly!