One of the many reasons customers choose 5Gstore for their wireless needs is our excellent post-sale technical support. But what if you purchased your products elsewhere but aren't able to get the level of support you need from the provider or seller? Unfortunately, it is all too common for retailers (both online and the brick-and-mortar variety) to fail to adequately support their customers after a sale is completed - either they don't have experience with their products, are misinformed by upper management, or simply aren't available at all!
Due to popular demand, 5Gstore is now offering that same level of dedicated technical support to those who did not purchase from us, for the Pepwave Surf SOHO only, for $79 for one support incident.
We DO Support:
- Assistance with connecting both Windows and Mac to to the wireless network.
- Establishing wireless security including assistance with configuring Windows and Mac clients to connect securely via wifi.
- Connection help for supported USB modems.
- Assistance in setting up a network for use with multiple PC's as well as an internet-connected device like a Tivo, video phone, gaming console (Xbox, PS4), etc
- Adding a wireless printer to a router
We DO NOT Support:
- Configuration of networks for use with 3rd party security software.
- Configuration of Windows or Mac file sharing
- Web Cam configuration and support
- Virus removal
- Spyware/Malware/Root Kit Removal
- 3rd party application troubleshooting
- 3rd party hardware troubleshooting support
Please contact us to discuss your support needs.
