Only customers who bought this item from 3Gstore can write a review - these are all verified 3Gstore purchases
Date Added: 12/23/2016 by Richard G. (Alexandria, VA)
This is an excellent product. Reliable, does what I need it to do. When I had a problem setting the time zone, 3Gstore was quick to respond with help. When their suggestions didn't work, they got Peplink involved, who eventually solved the problem with the router. Except for that one tick with the time zone, the router has been solid. Great support.
Date Added: 03/16/2016 by Brad. (Valentine, TX)
Setup is super easy!
Date Added: 06/12/2015 by Michael B. (Stow, OH)
Simple to configure
Date Added: 10/03/2014 by Daniel J. (Evansville, IN)
It worked, initially. I put it in storage for over a year. When I pulled it out again, it would not make contact with a network, nor connect to my computer. I ended up replacing it with a different router.
Date Added: 03/04/2014 by David M. (Belle Haven, VA)
Product works as advertised. Very nice user interface. What sets everything apart, however, is the support provided by 3G. Outstanding would not be praise high enough. They answer the phone and the person you talk to is very knowledgeable. I only purchased a $300 router and I've already received more than that in patient help/support in getting it setup.
Date Added: 11/20/2013 by Johnny E. (BEAR CREEK, NC)
Worked great when 1st received in May of this year until 1st week in November when I developed serious lag & timeout issues while surfing web. Was told from 3g support that it was not a router issue but a Verizon issue even though smartphones worked well in the same building.
Now my warranty has run out Nov 11 & I am stuck with this paper weight.
How do I know it was the router?
Ordered the Cradlepoint MBR95 & issues are resolved, I now have my snappy & quick speeds back.
The product you purchased has a full 1 Year Warranty included. I suggest we involve Peplink Support by opening a ticket with them Regarding your rather unique issue. After further review and the most recent information about the MBR95, I would be willing to take a gamble that our initial assessment of the situation may have been incorrect.
In all fairness to the technician that was assisting you, he was unable to have the comparison information that you now have today.
Please allow us to assist you in further investigating this rather strange issues with regards to speeds if your time allows.
Director of Support Services
Date Added: 03/27/2013 by Earl W. (Lincoln, NE)
previously had a balance 30 (purchased from 3Gstore about 4yrs ago) which quit working, so I replaced it with this Balance 20 - I was pleasantly surprised it had 2 WANs and 1 USB (was anticipating 1 WAN/ 1 USB) . The changes that Peplink made on this newer hardware were obvious - noticed a better thruput than before (especially regarding videos). Software is also definitely an improvement. Only downside was that the documentation I was sent for the router, from 3Gstore techs, was an older version. Although, after talking with Pepwave I was told to register the device on their website and I'd be able to download the new docs. It turned out that 3Gstore did have these newer docs, so not sure why that happened. The other thing I noticed was an issue with my cable modem when I first tried setting up this router - I found that it had still stored the WAN IP and MAC address from the older Balance 30 and in order for it to finally connect I had to reset the modem.
Date Added: 03/27/2013 by David K. (Los Altos, CA)
Not much to say other than this router works well so far - no problems, can't complain
Date Added: 03/27/2013 by Marc C. (Salt Lake City, UT)
The router works great. Been using it in camper in AZ using WiFi access point and VOIP phone. Only problem is slow 3G speeds!
Date Added: 04/02/2012 by Guillermo J. (Wildwood, TX)
I bought the Peplink Balance 20 to replace a Cradlepoint MBR-1000 Router. The Peplink is a huge upgrade to the Cradlepoint, it works great, no complaints at all. You can tell as soon as you get it our of the box that you have a high quality product in your hands.
I ran into a small problem when I plugged everything in, but it was MY fault and not the router. The excellent support from 3GStore and Peplink helped me resolved my issue. By the way, if you are going to use a Verizon UML290 Modem. MAKE SURE that you use the Pantech utility to lock the Modem either in 3G or LTE, because the Router does not auto switch with this particular Modem. The Pantech utility for the UML290 can be downloaded. For my wireless devices I connected a wireless router set as an "Access Point" to one of the Peplink's Network Ports.
I will definitely recommend a Peplink. Oh! and the usage reports it generates are AWESOME!
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